Pizza Hut
| Address: | 366 N Harbor Blvd, La Habra, CA 90631, USA |
| Phone: | +1 562-691-1394 |
| Site: | pizzahut.com |
| Rating: | 2.4 |
| Working: | 10AM–11PM 10AM–11PM 10AM–11PM 10AM–11PM 10AM–1AM 10AM–1AM 10:30AM–12AM |
Location
Photos 25
Reviews 22
ST
Steven Garcia
The pizza and cookie were both over cooked. I called to complain and they initially didnt answer. I filled out the online survey thinking it would go to the store and apparently it does not. I spoke with a Hugo who was the shift leader the following night and he stated there is nothing he could do about it and that they do not get the surveys for about a week and basically I should have already known that. He said he would have the store manager call me the next morning to discuss it which did not happen. I called again the following evening and spoke with Yolanda who again was the shift leader but not the store manager. She stated that they can leave messages for store managers but there is no guarantee that us customers will get a call back at all seeing as how busy they are and that it is up to the customers to keep following up and hoping to catch a store manager while they are in the store. I asked for the next time the store manager would be working and she said she could not give that information out. Yes that is really smart, give us the responsibility to call them back repeatedly but dont give us any time frame when they will actually be there. Who trains these people. She also said I should take it up with Hugo the other shift leader who gave me incorrect information. What a joke. How about you have some people run this store that know how to treat and take care of a customer. I am not looking for anything for free from these people I would just like to be heard at this point. I am not asking for them to replace my whole $15 order as it could hurt their deep pockets I would just like an explanation of why they treat their customers like this. I will never order or eat at this restaurant again nor would I suggest that anyone else should. Great customer service pizza hut. How about the store manager actually return some calls and work a few more hours in the actual store. But most of all please train these so called shift leaders not to mention dont over cook your own specialty items. How hard is it to not burn a cookie.
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Gilbert Ogas
I used to order from this place often. Last time I ordered from here, the driver got lost and called me 3 times with an attitude. When I finally got my food, he dropped it and was in a rush to leave. I opened my pizza, and all the toppings were on the top of the box. I decided to wait awhile before ordering from here again. Today my son decided he wanted pizza and pasta. We all know when your 4 year old wants something, he gets it. Well I checked online for specials. I saw the $5 menu. Sounds like a great deal. So I call and order a medium pepperoni pizza. The guy tells me thats not part of the $5 menu, even though it was online. But he does say, I can get it for you for $7.99, still sounds reasonable. So I ordered bone out hot wings, supposedly $5. I ordered chicken pasta, supposedly $5. And a 2 liter of Pepsi. Ok sir, your order will be $37 and change. I know common core math is taking over, but I highly doubt that even with common core, this adds up to $37 and change. So I ask for a manager. Her answer was, that $5 dollar menu is nationally, but here in California it is more. Im I the only one that thinks this is a bunch of bs? I only gave them a 1, so that it shows that I am ranking this place
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Britt Barnes
Im forced to give 1 star if it was up to me I wouldnt give any! If you want to order from an establishment that will consistently get your order wrong, then look no more! Ive ordered from here various times ( because its so close to my house) and each time I hope that it will be better than the last. NOPE! Never happens. The delivery takes forever! When you finally get your food its cold and wrong! Then the employee has the audacity to have an attitude! Like hello, you got MY order wrong! The hell are you mad for?!? Today I ordered via delivery. My soda was wrong, pizza was wrong and only got 6 wings when I was supposed to have 8. Seriously!?!? Complete JOKE!!
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Briana Beltran
today i ordered pizza at approximately 6:58 pm placed an order for the ten dollar dinner box as a carry out..they said 15 min i went to pick it up at 7:20.THEN i say my name and they tell me theres no order.i showed my call history to an employee(Yolanda)to provide proof of the order. i didnt show up @ pizza hut to wait.i came to pick it up and leave the manager was within earshot to hear my dilemma and didnt even acknowledge my concern. the staff here is falling far short of professional and i recommend getting delivery from another pizza hut since they dont train their employees to write down an order. stay away.
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Cee Murph
I would give them 0 stars if I could. Found a long black hair in my pizza. The manager accused me of putting it there. I have short curly hair. Note, the first thing he said is I know you. And I replied, "yes, you do, when you delivered burnt pizza." Do not order from hair! The manager gave me all kinds of attitude, rolled his eyes and said all he can do is put in a incident report or make me another hair pizza. No thanks!
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justin hammond
Every time I order from this place, it takes well over an hour to receive the pizza and its generally not that warm anymore, Im only like 4-5 miles away from this location and Im ordering at non peak hours, like 3pm usually...not sure why it takes this long, but it kind of sucks to get luke warm pizza an hour to an hour and a half later
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Cindy Castillo
I placed my order online for a school. When I got there the place was a mess, just nasty dirty and one person taking burned pizzas out of the oven. She ignored me and kept talking on her cell phone. No explanation as to why she never saw an order I placed in advance. Never going back.
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shanika howard
Just received my order and had the worst experience!!! The pizza was already warm almost cold, and the chicken wings never came. I was over charged and told that i got my own prder wrong. Wow! Will NEVER order from this particular place again.
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Ismael Hernandez
The open Super late on the weekends. Siempre abren tarde los fines de semana.
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Armand R
they dont honor the $5 flavor deal as advertised on TV commercials AND the pizza hut web page. so why offer the deal, same with their brea store.
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Drew
Fast, on time pick up and nice workers. However the whole place smelled like really bad/old fried food.
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Jenny Gomes
Order from here alot. Deliverys always on time. Always enjoy talking to Robert. Best customer service!
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Rocío Rodríguez
Deliciosa ummm
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RobsMemorys
I darn asked for no cheese and I got cheese!
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Alfonso Gutierrez
Pizza is not well done. 3rd time in a row.
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Allison Soza
Was served an orange pizza. Gross
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pablo carrasquill
2nd choice after dominoes!!
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Joseph Jenkins
The phone rang and rang.
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Samantha Barrett
The pizza here is good.
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Family Juarez
A little pricey
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Terri Nash
Delicious pizza!
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Rodolfo Solano
Ok place to eat
