Pizza Hut

Reviews 8

ST

Steve F

The Indio, CA Pizza Hut on Monroe and Hwy 111 is by far the worst restaurant on every level, that I have ever been to. When we came in, every table was dirty. Most of them had not been bussed, but the ones that had still had not been wiped down so they had food, grease, etc on them. The floor was also littered. We should have left after seeing that, but we wanted to try the wings--just to see if they were good. We ordered 2 of the 8 piece bone in wing street wings. Both orders had a ton too much breading, the meat had large amounts of fats and gristle, and basically the little chicken that was on the bones was just mush. Very unappetizing and we were very disappointed. When I talked to first our server and then the supervisor, she said "thats how we get them and we dont do nothing to them". She wouldnt even refund our money even though we only ate 4 of the 16 wings and threw the rest away! Before I left, I visited the bathroom. It was also disgusting and even had large graffiti spraypainted on the walls. Classy!! We also saw a salad bar there (which was disgusting by the way and had food dribbled everywhere including the floor, croutons strewn about, sunflower seeds all over--just dirty). Anyway, nowhere on the dirty old menus could we find mention of a salad bar. I assume you can purchase a salad bar but not that we could see. There is also no menu over the ordering counter so not sure how people come in and get orders to go either. Finally there were old tables all stacked up in the corner of one of the rooms. This was one amazing experience to see how far the interior of this restaurant has been let go. Pretty much everything in the books on "How not to have your restaurant" but all in one place!! By the way, it also felt like the Air Conditioning was out and I would say it was over 80 degrees. Most people were fanning themselves and I heard a few talking about how hot is was so it wasnt just my wife and I. It was our first time there and the experience was so horrific, I doubt we will ever visit another Pizza Hut, anywhere. Finally, I emailed the restaurant and Pizza Hut customer service to let them know of these conditions. I never heard back from the restaurant, and only got an auto reply from customer service after giving them 1 month to respond. Pizza Hut shows total indifference to its customers concerns and I would warn all who might visit there to look elsewhere.

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G

G Santiago

I really hate the service, I stopped going to the restaurant long time ago for that reason and started ordering on-line, which it was ok but today I ordered at 2:50 and they promised my order at 3:41 its 4:13 and havent received anything I have been calling since 3:45 and the automatic system gives you 2 choices 1 to order or 2 to check the status of your order or cancel it. Obviously I choose #2 the phone keeps ringing and ringing and nobody answers, so I choose #1, a woman told me that she need it to transfer me to the right pizza hut (I called to that locations number) because apparently they have no orders under my name, by the end I just hear a machine saying this location is currently closed, please call back during business hours, this is B**S**** I cant check on the status or even cancel the freaking order with this stupid company, Before I was buying pizza from Pizza Hut more than 4 times a week Their service sucks no matter the location of the store, they are mean, and unhelpful, I once went to one of their stores with a friend who likes to speak in Spanish and the freaking ugly woman thought we dont knew English she started making comments about us in English to her surprise I just answered "Yeah to bad you have the worse body without the pizza plus your face hurt the business I will never hire you to be in front of a store, she got embarrassed and went to the back and never came back. Neither my friend or I look bad. I think Pizza Hut should change their People, they are so incompetent and unhelpful

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JI

Jim Monroe

I ordered 3 large pizzas and one was made wrong.... I sat them on the kitchen table and had everyone come get some pizza. The one that was made wrong was never eaten but given to the family dogs outside ad it was made with BBQ sauce . After dinner I called to get a credit for that pizza but was denied even though no human ate it . The pizza was only $7.99 , very affordable . Its not about the money ... Its the principle behind it ! So, if youre planning to order on line , do yourself a favor and check out your order before leaving this establishment . Its a sad day when a company of this size cant replace a $7.99 pizza . I will no longer purchase any pizza from this establishment in the future .

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NA

Naomi Hernandez

Let me start with I AM NEVER GOING BACK HERE! Horrible service. Once we walked in there it took them a while to take us the menu and tell us "once you are ready go order it yourself" really? Then i order a medium pizza, and they had no stuffed crust!! Wow! Then as i am enjoying my food, i ask for utensils and get like 10 of them, pretty much to shut me up. I had asked for ranch, and guess what they didnt want to give it to me unless i paid them are you foreal? Who does not have parmesan cheese in their tables? Que alguien me explique, porfavor

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JO

Joe M

We usually go to pizzahut once a week. weve gone once and they were out of beer, they were understaffed. at our most recent outing we went and ordered our usual and it wasnt as good as other times. we left disappointed. oh and the inside looks sorta old and drabby. the light over our table was really bright and it hurt our eyes. we probably wont return to this location any time soon, but go to another nearby PizzaHut.

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TW

Twelfth Moon

Worst service ever! I ordered a pizza and a soda for delivery. The food arrived 50 minutes later (I only live 5 minutes away). The pizza was cold. I literally had to put it in the oven to reheat it and the idiot delivery guy forgot my soda. He said he would go get it and be back in 5 minutes. Well, he never returned. Never ordering food from there again!

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VI

Victor Aviles

Not once but twice have I been disrespected at this location but also the numerous times over the phone. They put you on hold and forget about you. Went to the store to be told it was busy, there was one family and a couple there. Im not usually like this but with this place I cant help it. Too bad I like Pizza Hut pizza otherwise I wouldnt go there.

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A

A Private User

NEVER COMING TO THIS ONE AGAIN!!!! Hands down the worst service Ive ever had in any establishment. Had me waiting for over 30 mins just to tell me that they gave my order to someone else. Took them over 20 mins to get my pizza after they said it would only be 7 mins. Didnt even offer anything for the inconvenience. Staff was unfriendly too

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