Address: | 17700 Halsted St, Homewood, IL 60430, USA |
Phone: | +1 708-798-1332 |
Site: | chipotle.com |
Rating: | 4.1 |
Working: | 10:45AM–10PM 10:45AM–10PM 10:45AM–10PM 10:45AM–10PM 10:45AM–10PM 10:45AM–10PM 10:45AM–10PM |
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Talon McKinney
My wife and I love Chipotle....Everywhere but here that is. The lines are always long and it takes a while, which is hard 2 believe because they seem to always be fully staffed. Like...Over staffed rather. With every visit, along with other customers corrections have to be made. I ask for a burrito she pulls out a bowl n asked what kind of rice. I tell her that I MEANT a burrito. I say white rice, they put on brown...no....I say I want fresh steak(it was really low) they say it will be one minute( I asked for clarification of how long the wait will actually be and she says, "well like 5-10 mins). Today I got the smaaaallest serving of rice, beans, and meat ever! Like EVER!! When i asked for more, I was told that I could be given 3 mor pieces of steak or shed have to charge me double. I said whatever. Then finally at the end of this urban fiasco, (I figure that with this small a** burrito, it will at least get rolled up right........No). She did the saloppiest roll up of a burrito EVER! They really need a meeting and training seminarbon customer service skills and how to satisfy the customer. I think that if things dont change here, they will be out of business by the end of winter....but then again,,,, everyone loves Chipotle......cmon guys....EVERYTIME????? Just do better. Seriously....great customer service makes any place WONDERFUL!!!!!!!! I WILL say that the quality of the food is good. Taste has never been a problem. Good day.
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Lamonica Hairston
I only gave this establishment a star so that I can write a review. This chipotle has the most unprofessional, ratchet workers I have ever seen. Half the time they dont have something.. tomato, fresh rice, chicken.. the list goes on. I once stood in line while one of the girls walked off the line and instead of the manager finding out what was wrong she cursed and yelled. Moments later the poor girl that walked off had fainted, which a guy from the back yelled, the manager continued to work. One of the customers dialed 911. The last time I visited this location the cashier gave me stale chips.. had to be at least 2days past, and when I told her they were stale she told me "well either get a refund or take those because were not making more" I have given up on chipotle.. I have to catch one outside of my neighborhood just to be able to enjoy.
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Tornelia Hawkins
Had the worst experience at this location. 1. My order was salad 2. The preparer did not use the spoon to dish the lettuce, although gloves were worn 3. We chose to dine in @ approximately 7:00 pm 4. Ordered one of the Margaritas. After finally receiving our drinks at 7:48 pm, it was too sweet, and filled to the brim with ice. 5. One of the servers began to sweep while guest were eating. 6. The sweeping, though did not extend far enough down to the area where we were sitting to clean chips already covered with ants. 7. Counter tops were dirty from spilled food. 8. Ive tried to give various locations opportunity despite news of tainted food, now this. So sorry, at one time this restaurant was a favorite go to place, but I will save my money. 9. I have pictures. Wilted lettuce was also on the side of my cup of Margarita.
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kara robinson
I meant to write this a while ago but the young hispanic male with tattoos at the register was such a joy his smile brightened up my day and i got a free bowl because Im a teacher which was a plus :). He also said a joke about him being too ugly to work the front so they hide him in the back i told all my co-workers to go this location.
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Bella Baby
Love chipotle but they are very stingy with their meat like they dont make plenty of money I went steak burrito not a rice burrito or lettuce like cmon on now then u gotta pay all that money for extra meat n get only a lil soup spoon full Im very pissd I dont play bout my burritos Mexicans give u more meat PERIOD
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Angela A
At times the line gets long, but they do their best to get you in and out as fast as possible. Staff is always polite and you can tell they enjoy their job and the people they work with. Food is always ready to be restocked when low. Only a few times have they "ran out of something before closing. Great place!
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Alan Cook
Horrible, messy, disgusting, employees sticking hands instead of tongs into ingredients, just bad. We walked out and went somewhere else to eat. We would claim to Chipotle corporate too but that would get a canned response about talking to the manager, and that would be the end. Im done with this chain.
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Blake Williams
Received terrible service. The employees clearly do not want to work there or service you. When making my order I was met with a whatever attitude and I asked for a double bowl but instead received a half bowl. If this is how they choose to treat their customers then I will take my money elsewhere.
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Jonathan Smith
A glutton for punishment, I have been repeatedly let down by the awful customer service and incompetent employees at this location. The only amazing thing I have found about this place is the level of ineptitude. If you like Chipotle then do yourself a favor and go to a different location.
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Karen M
So slow. Went here on my way through town, needed something quick and I figured I could eat my burrito on the road easy. Was the longest wait ever in a chipotle, and my burrito was very poorly wrapped. No sense of urgency in a single person on that line. Super disappointed
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Rivers Baldridge Jr.
Food prepared fresh and is moderately priced. Atmosphere is early ghetto so close your eyes when eating or eat on the patio. Beer and other alcoholic beverages overpriced! The food is good enough, so good, to ignore the obvious lack of ambience.
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Jon Campbell
The slowest line at any Chipotle Ive ever seen. Ive been here a few times since they opened and am disappointed at how long it takes every time. The food is fine, the service is fine, but the wait time is, in my opinion, far too long.
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Willie Murray
This location would only give skimpy portions of some of the usual items, the staff did not have enough food prepared to keep the bar stocked. This seems to be a theme at this location.
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Kathalese White
Fresh food always. Always have been greeted with a warm smile but a little skimpy on the ingredients otherwise a very nice establishment.
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Kara McCollum
Sometimes they cant get things right! Other than that, food is good! They offer more meat than the other one in Matteson!
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Sweetpretty& Thrifty
Very slow unlike the city of Chicago and they give you less food then Chicago my second time at this one and I hate it.
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trist tanya
I like the Burrito Bowl with Chicken. I like how you can pick from a variety of goodies to add to make it your own.
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Mitzi Moss
Service was not on point tonight out of everything and very nonchalant attitudes....hope next time is much better.
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Raya Spencer
They dont keep work stations clean. They said it would be 5 min wait for brown rice. I have been
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Derek Wilson
Atmosphere was good and the food was fresh and delicious. CHIPOTLE has the best grill chicken!
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Eric Wilborn
Fast service, fresh, hot ingredients, and the best chips Ive ever had from a Chipotle.
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Denise Brown-Sample
Favorite Chipotles! Fantastic staff; LOVE the food, clean, laid-back environment!
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Maikol Akintonde
Restaurant is always clean, the food is great and you get service with a smile.