Address: | 1 Brewers Way, Milwaukee, WI 53214, USA |
Phone: | +1 414-902-4201 |
Site: | tgifridays.com |
Rating: | 3.6 |
Working: | 11AM–11PM 11AM–11PM 11AM–11PM 11AM–11PM 11AM–12AM 11AM–12AM 11AM–11PM |
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Rach H
Terrible service even before sitting down! Arrived there on a Saturday night in February (off season obviously), with a party of 8. The hostess told us 30 minute wait and gave us a pager. That was fine because any place you go in Milwaukee on a Saturday night will have a wait time. Well... that 30 minutes turned into 1 hour and 30 minutes! After 45 minutes we asked whats that status of our table because we had been standing there a long time and there was no place to sit because lots of other people were waiting as well. They said "soon". So here were thinking it will be 5 mins maybe?? Nope! 10 minutes later the manager comes up to us and asks if we would take 2 separate tables of 4 by the window that are close to each other. She said she was waiting for a group of 10 to leave that had been there 2.5 hrs at the time. We said fine whatever, all we want is our food after the hour we had been already waiting. So okay we think that they already have 2 tables ready after she said that right, and that we would finally be able to get seated?? NOPE! Meanwhile, my group starts sitting on the floor in the corner and are thinking about leaving to go get fast food instead. Another 30 minutes pass and still no 2 tables. A group of 4 walks in the restaurant and gets seated right away. Then a group of 9 who had arrived at the restaurant after us got seated BEFORE us! That was the last straw. We had it with this place. People who came after us got seated before us and even after they had told us "soon" and that was "2 tables of 4 getting ready". So we turned in our pager in that had not lit up after a good hour and 30 minutes and kindly said we were leaving, this is ridiculous, and never coming back. Thats when a hostess (not the same one we delt with when we first arrived) proclaimed that oh our table was ready now. We said no we are done waiting, its way too late for that after you first told us 30 minutes, then that it would be soon, then that you had 2 separate tables ready, then a group of 4 walks in and gets seated right away, and then finally a group as large as ours gets seated before us when they arrived quite some time after us! We proceeded to walk out and thats when the host comes and follows us out the door yelling sir we have a table ready now" repeatedly. Oh really if it was ready now how come our pager didnt go off??? We said give "our table" to the group who had also had been waiting awhile with a baby and that it was an hour and a half we had been waiting. Thats when the host said that "we told you there was going to be an hour wait to begin with". That was a complete lie! We were told 30 mins wait and for sure wouldnt have stayed if we heard there was an hour wait. We had been there 3 times before and never had a problem. I understand that it was crowded and we had a semi- large party but something was screwed up. They were waiting on one table to leave and that was the only designated table for us. They didnt try to accommodate us with any another arrangement or table, THAT ONE TABLE WAS THE ONLY ONE? Then on top of that, multiple groups somehow got ahead of us. And then of course the screaming host following us out the door saying they had a table right now and asking if we wanted to talk to the manager. Yeah and why would we want to speak to the manager? What was she going to do? Hadnt we already spoke to her and she said she had 2 separate tables for us a half hour ago? NEVER AGAIN WE WILL BE DINING THERE!
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Jason Hansen
Horrible, they were not very busy, waiter was rude, took our order and the people seated behind us order at the same time (we got there 10 min) before they did, we ordered 2 burgers and a kids meal, they order 2 steaks and 2 kids meals, their order came out first, as we waited and waited the server never came back to tell us sorry we are really busy right now they were not, oh wait he came back and grabbed my sons empty cup but never brought him back a refill, so by now the people behind us are already done eating their food, so I got up offered to pay for our drinks and the manager said u sure you dont still want your food, after an hour waiting no we dont, then says I am sorry, I will talk to him about this, think his name was kevin, horrible horrible service, never eat there again.
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Jeff Paulsen
LOVE THIS TGIS! FANTASTIC CUSTOMER SERVICE! Been to several in the MLK area and not only is this one the best in town BUT one of the best PERIOD! The food is always prepared and seasoned great. The table staff always friendly, courteous, & attentive. Bartenders know how pour a mean cocktail. Front of house is stellar! Doesnt have that musty/bleachy smell that plagues some of the other(TGI Greenfield looking at you!) restaurants in the area. Hats off to the Management Staff for hiring,training, & motivating a great service staff! AND for the Service Staff:All of you do one hell of a fantastic job! I work in the service industry as well & can spot great talent a mile away! Keep up the outstanding work! Note to the District Manager: Give EVERYONE here a much need raise!
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Unmarked Services - Joseph Toth
Not a bad establishment at all. The fact that a person can eat in an area that gives such a grand view of the ball park is absolutely amazing. I loved the layout, food and view. Service Almost became an issue worth talking about. Ill just chalk my experiences up to the busy crowd they had going on. Anyone who wants to get a little something different out of their visit to the stadium must try eating here. Unmarked Services Investigative R. & P. (Not for hire) Joseph Toth
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TECKY BEE
Upon walking in our host Vincent made us feel welcome and right at home. Our server Lisa did a great job, was fun and full of smiles all afternoon. This wasnt a game day, as it was towards the end of January, thus we stayed for most of the afternoon. Put this place on your to do list while the Brewers are NOT playing. As youll enjoy some great views of Miller Park. I had the Jack Daniels burger done medium rare - delicious.
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Kyle Salewski
The ability to order some great food and also look out over Miller Park during a game or even when the park is empty is pretty amazing. It can get a little hectic during games sometimes but that is expected. They also make a great Long Island for only $9, which is pretty much the best deal in the park. The food and appetizers are very tasty, Id recommend checking this place out the next time you visit Miller Park.
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Miciela Massey
Been Here 20 min. And Have Yet To be able to place my order Two Guys Came In After Me Got Served Right Away...Not Only That When I Did Get A Waitress She Was Rude And Just Assumed We Were Sharing And Informed Me We Would Both Have To Pay 12 Dollars If He Ate Of My Plate...I Will Never Come Here Again...Its Even Worser That Everyone Around me has a better serve