Burger King
| Address: | 4600 Monticello Ave, Williamsburg, VA 23188, USA |
| Phone: | +1 757-258-3543 |
| Site: | bk.com |
| Rating: | 2.4 |
| Working: | 6AM–11PM 6AM–11PM 6AM–11PM 6AM–11PM 6AM–12AM 6AM–12AM 7AM–11PM |
Location
Photos 59
Reviews 54
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Nick Baudier
Went through drive-thru and was greeted with Im waiting on you.... the whole time she seem to not care about taking my order, when I said thank you I got nothing in return. So as we pulled up to the window, she hands me a medium drink which is what my 13yr son ordered and she says thats not your drink. No, im sorry sir i made a mistake, nothing.. after waiting for what seem a long five mins she comes back to the window and says pull up front and I will bring it out . So after waiting another what seem a long five minutes another employee comes with my order and he was polite as he could be. All of this was at 1100am ... when I got home I realized that she didnt receive a drink with the kids meal for my 2yr old. after today we will not be back . The male employee that brought us our food needs to show those other workers how a service with a smile can go along way.
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Abdulla Foolath
Today was the worst experience ever in this place! Horrible Customer Service and very aggressive staff. The worst place in Williamsburg, the girl who took my order kept rolling her eyes and screaming to me. She even missed something in the order! The only reason I went there was that Chick-A-Fillet was closed for maintenance! Chick-A-Fillet for life, best customer service
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Colin M
Surprised they are still open... Could be no one in the drive thru and maybe one or 2 people inside but no matter what you order as soon as you get to the window and pay its always a "pull up and wait" and you sit there for 5 mins to get something that should be ready. Pretty rude and careless about the one or 2 customers they get an hour too
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Amanda Newcomb
They got my order wrong and instead of saying sorry Ill fix it for you they got an attitude and said you ordered it. When they finally fixed my order they were sassy about it and didnt give us straws, ketchup or the bbq sauce I reminded them to bring. Very rude people even the manager was rude. I dont recommend this store to anybody!!
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Jordan Brown
TERRIBLE night shift service! NEVER going there again and NEVER recommending anyone to come to this location. Employees have attitudes and me, being the customer, deserve to have full customer service! I work in a industry of customer service and NOT ONCE have I ever treated my customers this way. Not giving anyone this location.
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benzrr
This burger king is horrible. The shift manger named Rhonda warren sexually assaulted someone that i knew in the restroom and sent her inappropriate text. The managers and HR refused to do anything and they were forced to quit but Rhonda still works here. NEVER EVER GO HERE. They dont wash their hands and are nasty
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A Private User
Couldnt agree more with Roys comments. Last visit (and it will be my last) received 2 soggy hamburgers instead of cheeseburgers, shorted one order of fires, and didnt get a receipt at the drive up to facilitate correction when I discovered the mistakes. I could almost bear it if the service was just decent.
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Joan Clark
Ive eaten here several times and at different times of the day. I have only done drive thru. I have yet to receive food that is warm, let alone hot. I even try to special order my burger hoping it will be made fresh. I always ask for no onions, but onions are always there.
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Spaz Kostyal
If the foods not wrong, or Im waiting at the counter for five minutes without so much as an acknowledgement, its something else. Closest one to me, but Ill drive the extra way to get better service.
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PlankGJE
Consistently slow and unprepared. Be ready to pull forward in the drive thru and wait up to 10 minutes for your food to be walked out to you. I was told today that they ran out of meat at 6:45pm
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Abby Gearhart
I can not even believe the manager just let her employee talk to a customer like that! Slow to get the food and the manager is just as lost as the employees. Seriously disgusted!
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dana roark
ordered at drive thru and the person taking my order was so rude. she said "wait,wait,wait. what do you want." absolutely no customer service skills
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Gwen Maculley
Clean. Friendly staff. Kids area is very nice. The music inside the kids area does need to be fixed. It played 3 songs and skips through 12 more
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Jenna S
This is a typical Burger King. It is located in a nice area with shopping and restaurants including Target, Martins, Honey butters, etc.,
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Towanda Cotman
Sorry service gave us wrong food refuse to take it back cashier even argued6 he wasnt wrong manger stood by did nothing
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Campbell Motley
Saw flies everywhere. Made the meal very unappealing. Complained to no avail. This places needs a deep cleaning.
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Ivania Canizalez
There was no one inside, yet i had to wait for 10-15 minutes just for them to take my order from the drive thru.
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William Heron
Busy place and a small wait. Very clean. Kids play area was well attended thus load. Good for kids.
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Tiffany Benitez
Food tasted horrible chicken sandwich tasted rotten something in it was disgusting worst food
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Ryan Sandhaus
Every once in awhile you are craving the BK Lounge. Aside from those cravings, dont come here.
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john f.
We both got ill after eating food. No response from store or corporate to address complaint
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Martin Lazdovskis
Quote horrible. Very generic place. Only to go there with ultra low expectations
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Eric Smith
For a fast food place its slow getting the food out and not the cleanest place.
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Jason Who
You can tell a lot about a place by the cleanliness of the common areas.
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Joseph Winbauer
The Restraunt and bathroom was not clean and all trash cans were full
MI
Michael Baxter
Food and service is decent. They are not the fastest in fast food.
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Lance Phillips
Best place to eat in Williamsburg if you want your order to be wrong.
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Mehmet Zeki Aslan
Fena değil baboş
MA
Mary Lanzetta
I should of read the reviews before coming here!!! 1 word.. Wow
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Dave Haenni
Not the best BK Ive ever been to buy not the worst either.
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Justin Walker
Very rude and uncourtious, staff needs a total overhaul.
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A Q
Very slow service, order has been wrong multiple times.
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david rhoten
I like this place a lot when they have discount coupons
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Kennedy Wiggins
They got my order wrong four times dont go its a waste
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David H
Good food, very slow staff. No sense of urgency, sad!
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Nancy Hamacher
VERY SLOW SERVICE. This is 2nd trip...slow each time.
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Richard Reed III
Horrible place. The shift manager Ronda needs to go
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Peter Gaytan
Never give out extra sauce. Charger ton feel goodz
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Lee Deskins
If you like Burger King you wont be disappointed.
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Alex Caulder
Food was cold and hard. Not very good.
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Dan McClure
No complaints, quick meal, in and out.
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Darin Durham
Terrible service. Good is also just ok
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Drena Egbo
They have a play area for children
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Enna Ruiz
Its the best place of hamburger .
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Jason Walling
Kid friendly play area. Clean.
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Kyle Coady
Really slow, poor food quality
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Melvin Santamaria
They dont like Spanish people
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Chico Robinson
If your hungry your hungry
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Philip Shea
Fast and courteous service!
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Nick Curca
Ha ha it was smoky inside
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Charlie Knight
Clean and good service.
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Renae Eisenhauer
Made as you order
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Ed Verstegen
Not bad
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Myles MacRae
Its ok
