Cold Stone Creamery
| Address: | 2077 Lynnhaven Pkwy #104, Virginia Beach, VA 23456, USA |
| Phone: | +1 757-471-6400 |
| Site: | coldstonecreamery.com |
| Rating: | 4.5 |
| Working: | 11AM–10PM 11AM–10PM 11AM–10PM 11AM–10PM 11AM–11PM 11AM–11PM 11AM–10PM |
Location
Photos 53
Reviews 40
JA
Jaime
Any time me or my roommate go to this location (nearest our place) the high school kids working give off this "why are you bothering me" attitude. The nice guy is always in the back and sometimes theres a nice, but very slow younger girl but they both work in the back area and would be better suited for serving customers. Any time we go in its these 2 younger guys, or sometimes only one of them and neither are friendly and both can be actually quite rude. Especially if you are ordering anything from the hot stone menu. They both give this eye roll, snotty-toned "you know thats gonna be like 5 extra minutes, right?" The sign in front of the register stating that new employees are undergoing training, and to please be patient has been there for months. Theres been no improvement. Please consider hiring friendlier staff. It takes any fun out of the experience when youre craving ice cream after dinner, but when you walk in the door you get treated like youre bothering these kids who work here. Any time I order more than 2 things Im interrupted and told to hold on,but never addressed again about it.
NO
Noah Schulte
Ive been to this location many times, and the staff is always very nice, the premises is clean, and they do a great job of getting through long lines in the summer rushes. The only reason Im dropping a star (and this is for the owner) is because of their slow, antiquated credit card reader, that seems to still be using dial-up. I know this sounds petty, but it really isnt, as it slows everything down when the place gets busy. Its not a big deal when one group is there, but when there is a long line, it makes a tangible difference. Customers dont like it and its bad for business.
SH
Shannon Hughes
Great ice cream and overall service! However, when I tipped one employee (who I noticed wore a damp shirt) she did not sing for me as per company policy. Also there were four sprinkles in my ice cream (2 pink, 1 green, 1 purple) but I still really enjoyed the entire experience! EDIT: SHE SANG!!! I loved the ice cream and the fun and festive atmosphere!
RA
Raging Girlgamer
I would of gave this location a 5 star, but everytime i go there i seem to get serviced by someone with a real bad attitude, that seems to always mess up my orders and make it whatever is easiest for them. Seems this is the only location that tends to make me pay for that i clearly asked for but never gives me EXACTLY what i order.
SA
Sandra Land
This was my first time there and I really didnt know what to get. The staff was very friendly and kindly explained things on the menu to me oh and the ice cream was delicious!!
MI
Michelle Jenkins
Delicious as always.... but when I tip, I expect a song. It makes me smile and thats how I found out about them in the first place, they are famous for singing for tips.
MA
Madeline Sexton
Did not like Gwen , his attitude was sour to us and the customers before us. He wouldnt help the new girl on the store when she asked him a question.
MI
Miracle CleaningTeam
This is our go to spot on nice weekends! Its usually almost always busy, but well worth the wait. The service is great and dessert is too!
CO
Corey Swann
The only one with dark chocolate and it is amazing! I drive to this one every time! Thank you for having dark chocolate!
SH
sheena wb
The customer service was great, they were very patient, couteous, and professional. The place was very clean.
RO
Rodger Spruill
Very friendly staff, patient with customers, knowledgeable on their products. 10/10 will go again.
NA
Nathan Kennedy
Delicious Ice cream! Love the creations and the ability to substitute stuff to make your own!
RA
Randall Richards
Great ice cream. They are very reasonably priced. I have been going to cold stone since 2005.
LY
Lyric Gramm
They sell rich, quality ice cream and they have super fast service.
KE
Kevin Gladden
Delicious ice cream. New Wonder Woman promo ice cream is awesome!
BR
Brian Salisbury
Friendly service. Cherry vanilla ice cream is delicious.
MA
mary obrian fontenot
Great ice cream and ice cream cupcakes! Friendly staff.
MI
micah battalio
Not as good as the one by Greenbriar mall but still good
AN
Aniyah Lewis
Pretty fast service...definitely friendly people
JE
Jenny Landaeta
Yum, yum, yum. Ice cream will never be the same.
TA
Tabetha Bracken
Love love love... Best yummy treats around!
PE
Pecora Z
Amazing employees and amazing ice cream!
AV
Avantee Dewalt
Love the location dont like the wait .
TO
Tommie Benton
Amazing service, amazing ice cream!!
RU
Ruth Mulero
Very clean and friendly staff.
CH
Charles Williams
Great place and nice ice cream
GE
Geoffrey Pomerleau
Great ice cream small place
CO
Cote Stawson
Great customer service
MI
Mike T
Really good ice cream
MA
Mayra Garcia Gutarra
I love cold stone !
WI
Will Glade
Delicious Ice Cream.
LA
Lawrence Smith
Luv their ice cream
BE
Becky Williams
Amazing ice cream.
PA
Paul Alvarez
B/c ice cream!!!
BR
Brian Guinn
Always awesome
HE
Heather G
Gota have it!
MI
Michele Roberts
It was ok
VA
Van Mai
My favour
SA
Sara Rizvi
nice.
SC
Scylla Grimstead
☆
