Carvel

Reviews 16

ED

edith johnson

I went to get a cake for my daughter she turn 16 the spelled her name wrong when the went fix it it still look bad after 3 time trying to fix the cake she told to get a new one but i was upset because of the colors of the new cake was not my daughter colors..So i had for a manager and the employee give me the phone number but it was the wrong number and tge same time the owner was there and she did not want to help...i spent $31.00 and noone wanted to help...i did talk to the manager and he give me the runaround about it.Than i called corporate and they are aso giving me the runaround.This company SUCKS..So before u go in there think about the runaround they have done.What corporation sells the stores just to anyone and they dont want to help there customers.I have be going to this store fir over 35 years and will never to back and i will telling my friends not to go too!!!

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BR

Briana Stevens

Tried this place for the first time per my neighbors suggestion. Brought my son to pick out his own ice cream cake flavors for his birthday. He was super excited. Ordered the cake at 3pm on sunday for 5pm monday pickup. I get to the store at 6pm on monday and the cake was not done. Clerk called her boss and the boss said someone rewrote the order for tuesday. When i ordered, the same clerk (girl with purple hair) read back the order to me before i left. She wrote it correctly. How/why did the rewrite happen? She kept apologizing and gave us a discount on a premade cake. My son was ok with the change even though momentarily disappointed. I left my name and number for the manager or owner to call me and neither gave me the courtesy. Will not be returning due to lack of customer courtesy of upper management.

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A

A Private User

I was recently in Carvel in Virginia Beach and there was a line of about 5 people thick. There was a worker who had family visiting - very aparent that it was family - and she continued to chit-chat with her family and completely disregard the peoples standing there and not helping the poor other worker who was helping everyone. Its a shame when you have a wonderful company and workers who dont care!

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JE

Jennifer Moore

I expected better....The past couple of visits the service was slow and indoor seating was not clean. Also, on our last visit they were all out of vanilla soft serve and the past couple visits they were all out of chocolate shell. Carvel ice cream is yummy, but this location let me down.

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AM

Ami Hill

Ive been celebrating hot days and various accomplishments with ice cream at this Carvel since I was in preschool, first with my mom and now with my kids...over 30 years ago. The new folks running it in recent years are always friendly and helpful! Favor place for ice cream

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LO

Long TimeCustomer

You need to learn to tell time or correct your web page which says you are open till 10PM on Sunday!!!!! Not 9:00PM when you lock the doors....come on! Who likes driving all the way up there and finding you in the store but the doors locked!

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EL

Elaine T

Extremely expensive and the employees are awkward. Paid almost $8 for a blizzard type ice cream (that he added milk to for some reason so it was more like a shake) because the kid gave us a large instead of asking what size we wanted.

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CH

Christine Brown

This is our last place to stop before leaving Virginia Beach. We just love Carvel ice cream and wish there was a location near us!

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GE

George Lowe

Twice weve visited and they had no bananas. Food Lion is right there, how hard is it to go buy some when you run out.

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I

I love you I love you

Very friendly, ordered a cake for my spouse and it was available on time and delicious...

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BM

BMF

Carvel is a gem! Ice cream stores are almost extinct, so I like to give Carvel business.

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SE

September Nellum

I love this place ! I am a regular...they always make me smile :)

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GR

Grace Bushell

Fite me scrub (it was good my dude)

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AN

Angelo Holley

Very friendly people.

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JO

Joe Pickard

Mediocre ice cream.

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AL

Alex Hud

Never a bad trip

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