Olive Garden
| Address: | 11829 W Broad St, Richmond, VA 23233, USA |
| Phone: | +1 804-360-9235 |
| Site: | olivegarden.com |
| Rating: | 3.9 |
| Working: | 11AM–10PM 11AM–10PM 11AM–10PM 11AM–10PM 11AM–11PM 11AM–11PM 11AM–10PM |
Location
Photos 100
Reviews 8
HI
Himanshu Patel
Olive Garden is Olive Garden, not much you can change about it, its simply great. The only reason I gave it 2 stars is because of on our last visit, we had the worst waitress. She was actually very nice to everyone around us except us. We were there for lunch and my wife and I ordered, unlimited soups and salad. After have first bowl of soup, when my wife asked for another soup, the waitress gave her a look. She took a while to get her another soup. Since it took forever for 2nd round of soup, we asked her for 1 more in advance so it will be ready soon. At that point the waitress was like, "You want another soup?" She got very upset and walked away. Now my understanding is that we ordered unlimited soup and salad. "Unlimited". We didnt do anything to deserve that kinda service. She had 3 other tables around us and she was being super nice to those customers and very Rude with us. She asked everyone how the food was and if they wanted dessert or not the usual stuff. She wouldnt even offer us anything. On that day my parents were with us too. We are Indian family. At the end she came and asked if this is gonna be 1 check or seperate? Now I understand that people do eat out and split the check, but come on, you should have some common sense of the dynamics of the table that you serve. What I noticed at the end that everyone around us were coccasian dressed like they came out of church. We were the only color people in the room and it was Sunday so we were relaxing and dressed down. I am sad that someone judged us and gave us horrible customer service based on our look and skin color. I was thinking not to give her any tip but gave her 20% tip and walked out. Im not gonna treat you like you treated us.
TA
Tara Hawks
Updated review as of 28 July 17 With the many staff changes, Olive Garden is continually declining. We stopped in for lunch and it cost me $35 off the lunch menu for two adults. The food was of poor quality. The soup had no flavor. The salad was dry. The fettuccine alfredo had no alfredo sauce. This used to be my go to place to meet friends and coworkers for lunch, but after the past few experiences continually decline, I cant say that Ill be back here for any meals. We will have to seek another place that takes pride in preparing tasteful meals for all. I hope that management will read the reviews and make some changes soon. Otherwise, this will be next in a long line of restaurants that have gone out of business in Short Pump. Do yourself a favor and go somewhere else for lunch or dinner!!! Great lunch deals! Service tends to be faster when seated in the bar area since there not as many people seated in that area. The bartender is friendly and makes sure that the patrons seated in the bar area get taken care of in a timely fashion. In the past year, there seems to be a high turnover of staff. Its located in the heart of Short Pump on the opposite side of the street from Short Pump Town Center. Its easy on and easy off from the interstate--288, 295, and 64. They offer discounts when order take out orders online. They also offer an app for your smartphone or tablet in which youre able to order takeout orders.
PH
Phillip Wood
My wife and I have been there 3 or 4 times and service was great. Food is always good and service is always prompt.We like going there. The reason I have given them a Good rating for service is due to the last visit, which I guess it was an "off"day for them. We walked in on a Sunday evening with no reservation or anything and was seated immediately. However 12-15 minutes or so go by and nothing. We had no server to greet us or take our drink order or even say "be right with you". So we got up and left and ate elsewhere else. On the way out, when the hostess told us "thank you and have a good night" I told her, you just sat us 15 minutes ago. The Manager who was also standing there wanted to know what happened and he was willing to get us a server or offer a gift card, but I felt it was an off night and how else will the service be. We will eat there again, but not that night.
CH
Chelsea Akrie
The first time I went the food and service was horrible. The second experience is when I decided never to go again. While sitting at the bar a roach crawled across the bar, second the bartender was talking to another employee over top of my drink and cutting fruit with bare hands after touching everything else and puts fruit in drink, and also waiter steps on the back of my heel and proceeds to keep walking. Not to mention the hostess calls my table but then had the wrong name, meaning to call anther party. The service there is too rushed and has no quality, and it is a unkept and unclean restaurant. I would not recommend this place for a meal at all. Two thumbs down.
KR
Krystle Earley
Came here for a family birthday celebration. There were about 15 of us. But you couldnt tell. The waitresses made sure we were taken care of at all times! Glasses stayed full and our tables stayed clean. They came to check on us constantly to make sure we were all taken care of. Food came out quick and hot! As always at this location all of tthe staff was rather polite! Although my portion size of my Salmon was smaller than i expected, it was cooked perfectly. This Olive Garden is set up like all the others, plenty of seating and very spacious. With a fire place center of the restaurant that will kepp you warm.
KE
Kenneth Tang
Our waiter, Joseph, was extremely rude and had no emotion towards our lunch. Every step was full of scorn and distaste as he heard us and saw us. Food looked like dog food and tasted like mystery meat of your nightmares. Breadsticks were cold even though he said they were coming out from the oven. Didnt leave any mints or talk to us. If I ever come back, it will be for the unlimited salad and soup not the service or the pasta. Appetizer reminded me of the NYC Subway, smelly, gross, and ugly. Only pleasant thing was the hostess and the FREE FOOD!
BR
Brian Couch
Rush rush terrible service . Requested not to be rushed . Not to serve dinner before they cleared Appetizers and salad plates . Server disregarded . Couldnt enjoy my cocktail . Basically had my soup salad and dinner at the same time . Table was a big mess . And if you order spaghetti the servers look at you like you are a cheapskate even though i had cocktails and desserts . Do yourself a favor there are a lot of good restaurants in Short ,pump . Unless you are in a big hurry , dont go to Olive garden to relax and enjoy yourself.
YA
Yakeshia Bertrand
As my husband and I were seated it didnt seem that packed to us. It took our waiter about 15 min to come take our drink orders. We were ready to order once the drinks came bk.our order came out in less than 20 min but ass we began to eat we noticed a bunch of nets sitting on wall and flying around.this made me extremely uncomfortable.i dont recommend anyone to go here until they get theyre nets under control.i didnt expect this from this location at all.ruined my night
