Firebirds Wood Fired Grill
| Address: | 11800 W Broad St, Richmond, VA 23233, USA |
| Phone: | +1 804-364-9744 |
| Site: | firebirdsrestaurants.com |
| Rating: | 4.4 |
| Working: | 11AM–10PM 11AM–10PM 11AM–10PM 11AM–10PM 11AM–11PM 11AM–11PM 11AM–10PM |
Location
Photos 100
Reviews 13
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Koriy Duvall
Im sorry to say my experience was very unpleasant. Initially I felt unwelcome to this establishment. 1) I was told by the hostess that the wait would be 2hours to 2 and a half hours wait to be seated. Once seated, we were sat in the corner and couldnt help but notice so many open tables.2) the AC system leaked water on my head and splashed a bit in my food. We made it clear to our server (put a pin in this). 3) It took our drinks almost an hour to come out we were served our appetizer long before they can out. 4) My mothers food wasnt prepared the way she asked (very little to no pink). We unfortunately had to ask to change her order which no one likes to do. 5) My entire family finished our meals which I believe could have been plated and served better than they were, then had to wait for my mothers meal to come out maybe another 30-45 minutes. At this time it was about 10:40ish. 6) during the wait my wife asked the manager (who Didnt show much courtesy or concern for my mothers meal) for another mixed drink since we knew it would take a while. Only to receive the drink 15 mins after the check came out. Our table was very uncomfortable and dimly lit possibly because it was the corner
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Eric Thiessen
A friend and I went to celebrate a birthday. We were warmly greeted and served by Douglas and the rest of the staff and also met Kim, the Firebird Queen :-) The steak and ribs were excellent, as were the Double Diamond cocktail and the slice of cheesecake adorned with a lit candle. We lingered over coffee and yet never felt pressure to move on simply because we had finished our meals as in some other establishments. It was a memorable evening and we look forward to returning soon. If you enjoy good food, and professional, caring service, you owe it to yourself to come to Firebirds, youll be glad you did. At a subsequent visit (August 2016) I enjoyed perhaps the best cheeseburger Ive had in my 59 years, and, as always, the service, ambiance, and value for the $$ was superb. If you are anywhere near Short Pump and wondering where to eat, Firebirds is the obvious choice...
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Sydney Reedy
The restaurant is beautiful and our waiter was nice. However, our service and food was a disappointment. The hostess had our reservation incorrect, it took 25 minutes to receive our drinks, and we waited over an hour to get our food. The taste of the food was good, but our steaks were not cooked to our told preference, the bacon around one of our steaks was super raw, the food looked like it was just slapped on the plate with no attention to detail what so ever, and there were about 100 fruit flies above our heads the entire dinner. For the amount of money we spent there, I expected better. Good food, but unfortunately will not be returning.
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myra shreves
Was there for dinner on may 27th 2017,just received our food and the fire alarm started going off it was deafening, firemen showed up and looked around and instead of turning it off or silencing the alarm it continued to go off for almost an hour we kept asking if we needed to leave but was told NO everything was fine,we were a party of 8 we couldnt even hear each other talk. The alarm was still going off as we were leaving (ears buzzed all evening) VERY bad experience. 3 of us were from out of town I can assure you I will never go back to one of these restaurants..if I could give less than 1 star I would!
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A Private User
I absolutely love this place, every time I visit this place they bring me a perfect steak seasoned just right. If it ask for the steak to be medium-well its medium well. Service is always top-notch and friendly. I dont think we have had bad service here at all. Be sure to check out their call-ahead service if you are in-route to the restaurant. My only complaint that I have with the restaurant is I wish they would vary their wine select a little, but this really isnt a complaint at all, just a suggestion. We visit one of the locations of firebirds at least once a month.
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A Private User
Ive gone to several Firebird locations throughout my travels. The service,atmosphere,and food was outstanding. The entire staff did an outstanding job making sure my needs,wants and desires were fulfilled beyond my wildest expectations. Phil, Kim and Zack made my dining experience one of the most memorable occasions Ive had in quite some time.I would highly recommend this location to anyone of my friends and travel associates. I do plan on returning on my next visit to Richmond in the coming weeks and months.
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Ric Beltz
Ive been dining at Firebirds for several years and quite frankly, have never had a bad experience. My most recent experience (last week), was no different. We were seated immediately and before I had time to "unwrap" the silverware, our server was at the table obtaining our drinks and telling us the specials (wine-down Monday). The food was superb. Overall, the service, the food, and the atmosphere were great! I look forward to visiting Firebirds again.
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Wei Styer
Firebirds is pretty popular, so we were excited to come here, but I just wasnt impressed with the food for the price. Its got a good ambiance, but we were seated by the wine rack and they were super dusty, with cobwebs... just didnt seem like the details were well taken care of. Food and service were good, but not particularly memorable. If youre going to spend this much on dinner (or wait for so long), youd be better off going to Coopers Hawk instead.
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Anna Wang
Beyond our expectations. Excellent service,shout out to our server Bradley ! Thank you so much for a great service. Also, want to thank the management for accommodate me with holding the birthday Cake. We would definitely come back. Compliments to the chef,my Husband Durango burger was over the top delicious ! Thank you Firebirds wood Fired Grill Staff. Great people,great atmosphere !
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Maury Harris
Firebirds is one of my favorite restaurants. They have a very friendly staff and great food. I would recommend the Smoked Chicken Wings, the Smokehouse Burger, the New York Strip or the Filet Mignon. You cant go wrong with any of those choices whether youre looking for a quick lunch or a nice dinner. Even the bread and butter is a nice start to hold you over prior to your meal.
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Jen C
Always a great experience! My latest visit was with a girlfriend for my birthday. We went between lunch and dinner so we could just chill, drink and eat! And the waiter was all for it! With his suggestions we ate a bit more than we wanted! But he made my creme brulee cheesecake a "birthday cake" for me, which was really sweet! We just had a great time! Recommend to anyone!
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Charles Craig
The food was delicious as usual.Our waiter was marginal at best.He forgot my lemon wedges with my water.He also forgot my soup totally.I think he should rethink his choice of profession.The manager did give us a free dessert and promised to remove the soup from our bill.Our waiters name was Jeff S.If you get him I would suggest that you ask for another waiter,he is subpar.
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Laura Markley
Ambiance was nice (tho a bit noisy), service was very good, but food was mediocre for the price. The salad was nearly swimming in dressing, ahi tuna covered in a weirdly strong rosemary rub, husbands steak fine but not remarkable. After 3 similar visits, I wouldnt loudly object if I was with someone who wanted to go, but its not somewhere Id choose to return to.
