Address: | 2500 Sheila Ln, Richmond, VA 23225, USA |
Phone: | +1 804-323-7811 |
Site: | hibachiexpressva.com |
Rating: | 4.2 |
Working: | 11AM–9:30PM 11AM–9:30PM 11AM–9:30PM 11AM–9:30PM 11AM–10:30PM 11AM–10:30PM Closed |
CL
Clark Management
This was our first time eating from this location. We decided to make the hike from Chesterfield as many people we know swear its delicious. We usually eat at a sit down,more expensive place in Midlothian called Kabuto Japanese Steaks and Sushi. We placed our order in person and they were out of Filet Mignon. Even still we made the hike so decided to still order.So one order was for regular steak and mine was for chicken.I ordered the Shrimp Tempura as an appetizer. He told us 30 mins so we went across to Walmart to do some quick shopping. Came back 40 mins later, food still not done. On top of that they dont have an orderly way to track orders so we had to dig for our receipt to find order #.The Yum Yum sauce is too mayonnaise based for me but he loved it.No Sushi on Sundays which we didnt know before going. Food was still hot when we got back home and good. We plan to try the Hibachi Box over in The Fan next and see how they compare.Hibachi Box seems to have a more extensive menu but they are closed on Sundays. Overall would eat here again though its not in the best or most convenient location. I much prefer staying in the Midlothian or West End area.Make sure you are prepared to wait 40+ mins for your food.I dont wait that long at Kabuto Japanese Steaks and Sushi which is a sit down full service Hibachi.
DA
Dan Reitz
I go here at least once a week, and have been for the past year. I have never once had a bad dining experience, and the food is always amazing. Id like to comment on the two bad reviews I see... 1) waiting. If you want food that is already made, go to the Burger King across the street. Even though "Express" is in the name, this is still a Hibachi restaurant!! All orders are prepared once received; so your rice, meat, veggies, sushi, all of it, will be cooked for you in real time. This may take 10-15 minutes. if you are pressed for time, just call ahead and order. I do that for all my visits, place orders for entire groups, and have never had an error. 2) bad service. As said before I have been here half a hundred times, havent experienced anything bad personally, and I ask for extra sauce everyday. I wont say they dont make mistakes, I just havent seen any myself. The atmosphere of the place wont win you over, its small and a little old. But I can say with 100% honesty that I have been to some very fancy Japanese Steakhouses before paying $20 for a Hibachi meal, and none of them are as good as Hibachi Express. Do yourself a favor and go.
CA
Carleasa Montague
Everytime I went to this place the food was good until today. I ordered my food and went to pick it up. I live like 30 minutes away from this place. Got my food and didnt open it until I got home. When I opened it I saw a piece of short black hair in it. Pissed me off...my mouth was set for this. So I call back not angry not aggressive. I told the person who answered the phone, the assistant manager that I had hair in my food. Then I was asked a series of questions related to how the hair looked, the color, and the length. So after being put on hold several times I was told to bring it back and they would cook me another one. I explained to the assistant manager that I lived too far and could I get it tomorrow. They tell me they couldnt do nothing about it unless I brought it back today. So needless to say they have lost a once loyal customer. I traveled far to get this food. Not anymore.
LI
Lindey Foos
Over nine dollars for a four piece spider roll? Youve got to be kidding me. I literally watched the sushi chef cut the roll in half and give me only half the pieces. Normally a spider roll would be eight to twelve dollars, in a FANCY eat in sushi restaurant, for eight pieces. Trust me, I know my sushi...this place is ridiculous. Ive had their Hibachi before and it is delicious, which is why I gave two stars, but avoid the sushi unless you feel like paying Morimoto prices for strip mall sushi! Also, they told me 25 minutes and forty five minutes later Im still sitting here waiting for the hibachi portion of my meal and writing this review....not impressed!
CA
Cass T
I was looking for Hibachi that tasted just as good as the one I am accustomed to down in Waynesboro Virginia. Fortunately for me, it was just as good. The Hibachi Express meal with steak and shrimp was freshly prepared. Steak cooked medium well just as I had ordered. The rice was also firm enough and not mushy. I went on a weekday during lunch hour and the wait wasnt bad as I thought it would be after having read some of the reviews. If you like Hibachi style food, I encourage you to give them a try as I believe you will not be disappointed.
ST
Steven Thompson
Food was decent and at a good price, but the tables were dirty and the vegetables tasted like they were on the verge of spoiling. All leftovers were spoiled by the next day. Salad was the most sub par insult Ive ever received from a dining establishment, worse than the ones I got with school lunch in elementary school. Can be fine for a quick bite, but you can get better food in the area for the same price
JU
Justice Rinaldi
The wait time is rather long since you go in expecting to have a quick meal. However, I have worked at a hibachi place and this is the best hibachi I have found in Richmond so far. The food is fairly priced for the quality you get and to be honest once you taste the food you wont mind the wait. I suggest you just call in your order ahead of time and then you wont have to wait and still get great food.
BR
Brittany Meyer
Be prepared to wait and wait and wait and wait. Seriously, every time I go to pick up food here I wait double/triple the length of time quoted on the phone. I was told 15 minutes, it has been 50 mintues and still no food. I also feel the portions are way too small for the price. I think this is the last time I order from here.
EZ
Ezekiel Cosentino
Only one group already eating, one person waiting, two ahead of us in line, but took 40 minutes to get food... Fried rice was bland, chicken was also bland and kind of chewy and sticky, hard to explain. Just not up to hibachi par. I would definitely not come back and just stick with hibachi box downtown by vcu
DA
Daniel Bolling
Food is given in tiny portions. Staff is extremely rude. Orders are not taken correctly. If you ask for sauce on the side you will get a cup of frozen soy sauce. Heed this review if your taste is above Regular take out. This is the first time I have ever given a review,it was well earned.
IA
Ian Brechtelsbauer
Always friendly, came here since this place opened and still the same owner. Always working extremely hard to maintain the store status quo. Food is usually generously portioned, but make sure you call ahead so you dont have to wait!!!
HE
Heather Priestley
The food is good, and freshly prepared. You can watch them cook it. Service can be quite slow, but always friendly. Overall, its a great option for reasonably priced take-out hibachi and sushi.