Address: | 1 Richard E Byrd Terminal Dr #103, Richmond, VA 23250, USA |
Phone: | +1 804-222-1227 |
Site: | cheeburger.com |
Rating: | 1.9 |
Working: | 4:45AM–7PM 4:45AM–7PM 4:45AM–7PM 4:45AM–7PM 4:45AM–7PM 4:45AM–7PM 4:45AM–7PM |
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Jan Mitchell
Youre not going to believe this, and I can only hope that once I post this publicly, the Cheeburger, Cheeburger management will work extra diligently to prove me wrong. At least twice a year, for the last 20 years, I pass through Richwood International Airport. I use the term "pass through " loosely, because due to my status as a stand-by passenger, I am often "a resident " of RIC while I wait for hours on end for my next chance to board a flight. My restaurant of choice during those long hours of waiting has always been the Cheeburger Cheeburger in RIC. They dont seem to like me as much as I like their chocolate milkshakes & fries, though. About 8-10 years ago, I started noticing that every time I visited Cheeburger Cheeburger and ordered a chocolate milkshake, the response would be one of various, but similar reasons why my order could not be fulfilled. A couple of examples of the reasons, or excuses, are as follows: "Were out of chocolate ice cream." (This, being the most common response, by far.) "Our shake-maker is broken." At first I didnt think anything of it, but when the personnel at the same restaurant gives the same excuse for the exact same order, year after year after year... Somethings not right! I dont have this experience at any other Cheeburger Cheeburger restaurants. Over the years I have contacted, spoken with, and have even been treated to free meals, but as I passed through this morning, unfortunately my experience was exactly the same, and I was not able to reach any of the managers on any of the 5 phone numbers I was given by those same managers, one being Johanna. Whats it going to take to get a chocolate milkshake from the RIC CHEEBURGER CHEEBURGER???
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Diane Lee
Ok food Fried pickle is sliced not the standard vertical cuts you expect But seriously worst cashier I asked for a milkshake After waiting for 30 mins or so I walked up to her and asked for my shake Her response? Told me she cant help me because she had to ring up the customers I waited some more and when it was 40 minutes I lost it I had already finished my meal and I no longer wanted the shake Asked for a refund, the manager wasnt very apologetic let alone the lady If you see a soft spoken white woman with wrist band at the cashier, AVOID AT ALL COST cz shell ruin your day
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Elissa Hester
The front register guy named "Travis" was so rude I couldnt believe it. He never said hello or made eye contact, when I asked questions about the menu he simply pointed up amd looked annoyed. I saw him not only try and tell me that a simple milkshake would take 40 minutes with no one else in line, I sat and watch three possible customers leave due to his rude gestures and time constraints. Ive never met someone so rude before in my life!!! Never eat here.
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Rick Buchanan
This restraint takes fast food to a new low. I paid $17 for a cheese burger, fries and drink. Waited 25 minutes for a cold over cooked burger and fries. I was at the front counter and waited 5 minutes for the lady in the front to come up ang give me my meal from the server window. During the 25 minutes I waited I only saw two people get any food from the cooks. The wait was not due to the staff benign overworked. Dont waste you time here.
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Nick Kotakis
Just terrible. First of all a small burger, fries and a drink rings up to over $17. I understand it is an airport, but if you have time, the sit down pub next door has better prices. Further, the food quality was sad. Limp lettuce, dry patty and stale bun. I got there at 1115am and was told I couldnt order lunch yet because they were still on breakfast. Really? Richmond airport doesnt have much selection, but skip this place if you can.
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Rachel Honeywood
I ordered a burger here for the first time when traveling through the Richmond, VA airport. For the high price tag (around $7 just for a regular burger by itself and $5 for fries), I wasnt impressed by the food. The burger wasnt anything special. It was certainly OK, but just. The fries were interesting though- they must have been double fried. I wouldnt eat here again though. Too high of a price for typical fast food.
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Gary Wood
I never expect much in an airport, and these guys really under-delivered.. 30 minute waiting for a cheeseburger and I had to cancel the order because it took too long... They dont seem to have a clue of the process and every customer was rolling eyes.. I wasnt the only customer to walk away, and I wont be the last... k (Dear Google, can we get negative stars, cuz this one actually hurt to give it...)
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John Deacy
Avoid at all costs! $30 for 2 burgers and 2 fries for some dry burger with 1 (yes they put the same amount of cheese on the bigger burger as they do with the smaller one) slice of cheese. $5 for fries that came out cold. Place is clearly not upkept! Menu board not working, ketchup dispenser not working, about 2 or 3 silverware pieces in each dispenser. This place is a joke. Never again!!
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MoBlaq
This place is HORRIBLE!!!! Seriously, when you charge almost 9 bucks for a tiny burger and charge another $10 for a soda and fries you should just go out of business and stop ripping people off. I am in the state of mind on writing to the BBB because this place seems like a money laundering front.
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Pete Kane
Not much of a burger. Reminds me of a Wendys burger ....really not that tasty. I was expecting to be to be a better quality of beef. $8 for a medium size burger. I think the next time I would try somebody like Applebees and pay a couple dollars more in the Richmond airport.
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Jeremy H
Nothing spectacular, but the cheapest place to eat in terminal b. Burger tasted like something grilled at home, fries were a less greasy version of five guys, chicken wrap was decent. No wait, relatively fast service.
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William Cooke
This is not the place to eat if you are in a hurry. I waited 29 minutes for regular fries, and it would have been longer if I didnt say something. No hair nets were used in the kitchen. I will never eat there again.
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Jaimee Sackley
Took them 25 minutes to cook a turkey burger... and watching the cook take his sweet time... "in a minute" to be done meant another 5... Almost missed my flight when I got here with plenty of time! Thats ridiculous!
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Jerrod Scott
I should have read reviews before buying lunch. Bun was stale, burger was mediocre and fries were limp and greasy. Add a soda and it was almost $18. Disappointing.
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Thomas Carpenter
Worst lunch ever. Do not eat there. One guy cooking and cashier. Horrible sandwich. Horrible service horrible fries. Really worst lunch ever.
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TJay Carigo
Breakfast was amazing!! I had a really complicated order too...at like 5 in the morning. Obviously will be sleeping well on this flight
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Billy Lockwood
Apathy! Plus it was almost $10 for a day old ham and cheese sandwich. Richmond airport doesnt really have many other choices.
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Leah McCrary
Amazing service, amazing food! The manager was very kind and helpful! Definitely will come back!
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Matthias Overath
Dont eat anything uncooked! No Salad! So you dont get in trouble like my friend.
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Albert M
Best place for food at RIC.