Address: | 3718 Williamsburg Rd, Henrico, VA 23231, USA |
Phone: | +1 804-222-0715 |
Site: | foodappx.com |
Rating: | 4.3 |
Working: | 11AM–10PM 11AM–10PM 11AM–10PM 11AM–10PM 11AM–11PM 11AM–11PM 11AM–10PM |
PA
Paula Gillison
Went to Carini Italian Restaurant last night. My reservation was at 4pm for 30 people. At 4:35 with roughly 15 people there, we had yet to see a waitress. Eventually, Angela comes over full of smiles and laughter so all is forgiven. Then, they sent over Lane. Lane was not so full of smiles or laughter. She made no eye contact, she was cold and abrupt, she rolled her eyes. Actually, Lanes disposition was so negative that my very sweet aunt said "Whats going on with her?" To which others replied "I dont think she wants to serve us." And I must agree. The table behind us had a fun, smiling, attentive waiter.... her name is Lane! Same waitress with 2 different experiences. I can only imagine that my party had nothing to do with it. Maybe she didnt want to serve a large party of so many attractive people! Maybe she doesnt like making money! Maybe she thought a birthday party for a dead child is too depressing. I thought about the fact that race relations are high and maybe a group of 30 black people .... naw! Couldnt be that! Overall, had I not been vocal and told other staff, Lane would have ruined a beautiful and supposed to be stress free night. At my table were radio personalities, singers, comedians, poets, teachers, etc who spread the word about places they enjoy. Unfortunately, the rest of the evening didnt go as smoothly with missed orders and incorrect food. But the servers were much nicer and worked harder so we had a nice time. Overall, Ive been having events at Carinis for years. Family reunions, dinner parties, etc. Ive always been happy and Ill continue to come back. But Lane, who proved that she had a personal problem with handling my party, needs an attitude overhaul.
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A Private User
Carnis has been around for many years and ive been a loyal customer ever since i moved to Richmond from New York almost 20yrs ago. Joe and Lia are wonderful people and ive also watched all three kids grow up. Theyve always been good to my family and I and im sure they are the same way to many others and theyre staff. I couldnt help but notice some of the rude comments on here that have been posted. I cant imagine any of this happening. My daughters first job was at Carinis and she hadnothing but good things to say about them and they treated her like she was part of the family. We actaually visit them tonight along with my daughter and her children so they could meet Santa. We all had a wonderful time and the kids were also able to take pictures with Santa. The food was delicious as always and they service was great. Thank You Carinis for being around for many years because its hard to find a place like this.
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Randy Decheubel
Rude as can be service, I cant personally believe a old established restaurant could possibly be that bad.. I orderd 2 bottled beers that took forever to get at the bar, apparently my wife forgot to tip the rude waitress that didnt even give her a chance to tip her after receiving the beers, when she went back to purchase 2 more bottles the waitress refused to sell her her unless she bought 2 large drafts that cost alot more, and was rude when I payed for the check at the cash register (she was not my waitress).. The rest of the staff(hate to say all but most of what I could see) was very Rude to the rest of the birthday party guest that were attending.. I do not like to talk bad about anyone or anything and feel bad for back g to write this but its all true and hopefully they will see this and address their faults, make a better business and build some better reviews in the future
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A Private User
I wouldnt know how the food was me and three of my friends went in for lunch waited at the hostess stand for 15 min while servers and owners eyeballed us but never came over so we decided to sit ourselves we waited another 15 minutes of our time for noone ever to come over BIG waste of time I will never step foot in there again oh and btw the place was dead so this must happen pretty often I see this place out if buisness soon if they keep this up.dont waste ur time on this place! If I could rate this place a 0 I would!
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Crystal Williams
This place has had several complaints of silent racism. They clearly do not want blacks eating in the establishment. They are happy to take your to go order. The code they use is giving you long wait time when clearly they are never too busy or full. The host follows the code with a smile & laughter. I do not recommend this place. I have spoken to the owner which I believe is a nice man however aware or unaware of his staff consistent actions towards the public.
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Maria
Always recommending them to everyone: LOVE this place. Best Tortellinis. Great food, great prices. They even have a little arcade for kids to play, while you relax. Its been around forever (my bfs mother was literally pregnant with him working there). Love going there, never have a complaint. Well except 1: There isnt one in walking distance to me. If there was, Id give up cooking. Its clean, fresh, and affordable. Again, LOVE THEM!
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Danielle Johnson
Visiting Italy is definitely on my bucket list. Going to Carinis made that possible on a small scale. The decor of the restaurant makes you feel like you are definitely there. The food was AWESOME!! I had lobster bisque soup and calamari, PERFECT! My boyfriend had the stromboli and there was enough for seconds AND thirds to take home. Needless to say I cant wait to go back again to try something different.
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Stephanie Lassiter
I usually enjoy the food here, but sometimes I find the sauces can be too rich. Also good customer service is lacking. Staff occasionally have attitudes and take too long time to return to your table even when there are not many patrons. Also if your child is not getting a kids meal their drink will be charged as an adult. Over all I still return but this is not my first choice.
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Amy Goodman
My husband and I just stopped in quickly to have a drink while we waited to pick up our son nearby. We also got him a steak sandwich to go. Karen at the bar was super friendly and helpful. Everything was great! It seemed clear it was popular with the locals. We would go back if ever that side of town again.
KY
Kyleigh Sivillo
Drove up from Naples Florida for a lacrosse tournament in Richmond and wanted a nice casual Italian dinner. We Loved it here. Was skeptical due to reviews stating "careless staff and slow service" but complete opposite. Literally waited 15 mins total for ordering food, eating bread and food was delivered.
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A Private User
Carinis is one of the best Italian Restaurants around. The pizzas are hand tossed and REAL! The new full bar is great. I have been coming here over 30 years and I will say this family knows how to run a restaurant. Thank You! An Update to this location should reflect they now have a full bar. THANKS!
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LORI HOOVER
The food there is very good. However you would think that they would have a more personable person answering the phone and taking orders. She is always rude and I find that she puts me in a bad mood every time I call in an order. Not very good representation. Makes me want to go elsewhere.