Taco Bueno
| Address: | 3287 Independence Pkwy, Plano, TX 75075, USA |
| Phone: | +1 972-596-5497 |
| Site: | tacobueno.com |
| Rating: | 2.9 |
| Working: | 6AM–12AM 6AM–12AM 6AM–12AM 6AM–12AM 6AM–1AM 6AM–1AM 6AM–12AM |
Location
Photos 51
Reviews 16
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The Mask of Nobody
Ive been eating Bueno since the 80s. One of the few and extremely rare places that have been consistent with food and service, except this location. This has got to be one of the worst fast food locations of all fast food locations in the DFW area. I recently moved to the area and this is the only Bueno around. Ive been several times, and they are NEVER consistent. I never get the hot sauce I ask for, I NEVER get my receipt, the food quality is ok one visit and horrible the next. The service is just as bad. One visit they are nice and friendly, and the next visit its like you are harassing them because they actually have to DO something for a living. I go to work in the opposite direction, but I wanted some breakfast burritos from Bueno. I went to this location about 9:30am and it was closed!!! No lights on, no cars in the parking lot. I thought maybe this location isnt open in the mornings, so I checked online, and yes, this location is supposed to be open in the mornings. My last visit WAS my LAST visit to Bueno. I went through the drive thru and ordered a $4.00 special. The girl never told me how much it was, she just said "pull around". I had my money in my hand and she opened the window and grabbed my money, never said a word to me. Gave me back my change then disappeared. Never even had a chance to ask if she was charging me the sale price. She finally showed up, stuck the bag out the window, I was barely able to grab it in time, as she let it go as soon as she stuck it out the window, and then disappeared again. I never even got my receipt!!!! When I got home, my order was not anything closely resembling what I ordered!!! Since my order was screwed up, I got online to look at my bank account, and I was charged FULL PRICE for an item that was on sale that day! Never again!!!
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Cheryl DeJulius
I visited this Taco Bueno today (4/28/2017) going through the rather awkward drive through, but was pleasantly surprised! The young man at the register was courteous taking the order and was so pleasant at the window . . .I wanted a simple bean burrito with sour cream . . .it was folded properly(so it didnt leak) and was absolutely delicious . . .beans were not scorched or burned . . .Loved it . . .This may be my new Taco Bueno . . .the one south of Frankford in Dallas needs to learn how to fold a burrito where it does not leak and needs to learn how to make refried beans . . .The one I visited didnt miss a beat altho it was VERY busy . . .
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Mariah Whitesell
First time going to this location they were extremely rude. My husband went on our lunch break to get food and they got the order completely wrong. After "fixing" the order he checked it and notice the "BOB" (big ol burrito) was about half the size of what it should be. It might as well have been an extra long party taco. He went inside and asked why the order looks small and the woman in the back,who barely spoke English, told him if he wanted more food hed have to pay more. We werent trying to get free food we just want our order to be correct. I guess thats too much to ask. Im highly disappointed.
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Julie Harris
I stopped going to this Taco Bueno a long time ago due to bad soft drinks, brown guacamole, stale chips, wilted lettuce, employees who obviously hate their jobs, etc. The final straw was when I got food poisoning after eating here. But I recently tried it again and the food was much better (fresher). They have a new soft drink machine and the quality of the soft drinks has been greatly improved. I only rated them Good because they still have a history and I need more visits to erase all of the bad memories.
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A Private User
Stay away from this Bueno! The workers are less than friendly, look like they hate being there. Out of the 5 times we went there all but 1 time our order was screwed up. The salsa bar had what was SO OBVIOUSLY weeks old condiments. The jalapenos were brown! The veggies in the pico were literally dissolving. If the salsa bar, in clear view of the guests, is bad, imagine what they do in the kitchen. The food tastes horrible the meat is gross!
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Dave Olaf
This place was horrible. The food was the same food as any other location, but I think that now, ,there has been some change in employees. Getting to the point, the service is the worst. In the past week, I have gone to that location because it is close and I wanted food fast. Thats not what I got. I had to go back over there because the messed up my order... TWICE!!! I hate this location because of the employees.
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Mike Young
This is a busy location. Popular for high school students and day laborers. Drive-through often has 3-4 cars. High turnover of employees means service is like a lottery. Some you win with decent service and food. Other times its a long wait for poorly prepared orders. Tables are either clean or filthy. In other words, youll either get 5-star or 1-star fast food depending upon a variety of factors.
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Amara Lycoris
Depending on when you visit, this place can be great or awful. If their A Team is working, usually through lunch and dinner rush, its delicious. But if you visit when Team B is on staff you can expect tough/stale muchacos, skimpy tacos, thin burritos, the wrong drink, or maybe your whole order will be messed up. Play it safe - visit during normal lunch or dinner hours. Not in between. Not late.
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Dennis Gillcrese Jr
Not the best location due to inconsistent portion servings and the customer service experience. How can two people order the same thing and when you look at them they are completely different in size. Also the employees on my visit just seem to be going through the motions. Ill probably go to another location over this one if I can help it.
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Grotty Rogue
The food is good, usually hot and fresh. They havent messed our order up since we moved near by almost a year ago. Allot extra time if you go around the lunch/dinner rush times as theres almost always a line. This location is great about not being stingy with extra hot sauce, napkins, or other condiments.
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MrPib14
Im a worker as of 4/18/2017 and this place is good. While our good team aka me and some others are there its a 4.4 stars for service but with other team its around a 3.4. food is good id know as i eat there daily
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A Private User
Great place! Staff was VERY friendly, place was spotless, food on the salsa bar was fresh. Dont know how things could be so different in 10 days? Had a great dining experience.
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Random Man
Ive been going to the drive through for years, never had a problem. Try the platters, they are a good deal. Much better food than Taco Bell.
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Morgan McBee
They may be close every now and then due to food poisoning outbreaks, but still the place to go if youre hungry at midnight.
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Hectorlavoe Lavoe
This place totally sucks i asked them for some bean sauce @ they acted like they didnt know what it was..
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Erin Facey
This place is hit or miss. Half the time they forget things in the drive thru but their food is decent.
