Chipotle Mexican Grill
| Address: | 156 TX-46, New Braunfels, TX 78130, USA |
| Phone: | +1 830-629-9300 |
| Site: | chipotle.com |
| Rating: | 4.2 |
| Working: | 10:45AM–10PM 10:45AM–10PM 10:45AM–10PM 10:45AM–10PM 10:45AM–10PM 10:45AM–10PM 10:45AM–10PM |
Location
Photos 57
Reviews 44
TE
Terrin Garis
My first ever visit to a Chipotle was to this location on 10/30/2015. Good chance it will be my last. When I first got there, there were maybe 2 other customers in the store. However, it was so loud I could barely hear the employees and I had to shout for them to hear me. I go about the process of ordering 2 burritos and 2 kids meals, one quesadilla and one burrito. Being that it was my first time ever eating in a Chipotle, I was unaware that the kids build your own plate is tacos, not burritos. The menu board itself does not state anywhere that it is tacos only. All it says is you get your choice if tortilla. So I tell the employee who is starting our food that I want "a kids build your own burrito meal". Those were my exact words. Had he told me then that the meal was not for a burrito but for tacos, this entire experience might have been different. We get to the end and the cashier is asking me what side and drink I want for the kids meal and Im trying to figure out why Im only getting one side and drink. As Im explaining what I had ordered, a third employee cuts me off and tells me, in the most condescending voice, that they do not have a kids burrito. When I pointed out that the board doesnt say anything about it being tacos she told me that it didnt matter. That it was the same at all Chipotles. I then told her that I had never been to one before so there is no way I could know that. I also asked her why the first employee didnt inform me of this when I first ordered a kids burrito. All she told me at that point is they will remake it into tacos. I told her fine because at this point there were people behind us and I didnt want to hold up the line. I pay and we leave. Get home and my son opens up his taco plate and the employee had put some beans, rice and taco shells in it. This is not what he had ordered. To top things off, instead of taking out the burrito that was supposed to be the one they were replacing with the tacos, they left that one and took out the steak burrito I had ordered for my husband. So only half the food I ordered actually came home with me. Worst Customer Service Ever
AM
Amanda Perez
I love Chipotle....that said....this particular one is not one I would come back to. The girls making the bowl werent even paying attention to what they were doing, the bowl was a mess. Food was spilling over and it just looked horrible. Theyd rather talk to each other than pay attention to what they are doing....now I wasnt happy with it but whatever, I was going to pay anyway....my husband knows how I am however and so he asked them to remake the bowl...the cashier agreed but then when she told the line member to remake it she was extremely sarcastic about it. It was very obvious. Once she acted like a smart ass I knew I was going to lose my temper so I said forget it and walked out. So while I love the food, the customer service at this location sucks!!
MA
madeline gutierrez
I came into Chipotle halloween night for the Boorito promotion and definitely loved the entire experience I had here! This little girl Sunshine was my favourite employee by far and I was impressed by everyone elses energy as well. The entire staff was very upbeat and I am one satisfied customer. I would reccomend everyone going to the Chipotle in NB!
AH
Ahmad Junaid Akram
Only chipotle in town. Good food. Had a few issues with fajitas not being fresh and burnt but after bringing it to their attention, havent had that issue last few times.
MI
Mike Pizzini
I just have to say one of the nicest staff and great food. I am a regular there and every time I am in they are so friendly I will always go back to this location!
JE
Jean-Charles Bastiani
Jadore Chipotle ! vivement quils ouvrent en France ...
JO
John Moore
First time at this location. Staff was friendly and helpful. Dining area was clean. The line moved quickly, and the food was delicious
DO
Dorothy Velez
Staff was very friendly and the food was tasty. The only reason I didnt give it 5 stars was because the steak was a little tough.
KE
Keith Tortorich
Francesca was awesome. She was so nice and her burrito rolling skills were unparalleled. Tristan was helpful and informative.
MI
Michael Bales
It was my first time and I enjoyed it very much the people are friendly and the food was fresh I recommend it for everybody
CH
Chris Arsena
Its Chipotle, I always ask for lime/lime juice and never get turned down so they get some brownie points for that.
DU
dutton webb
Friendly staff and fast delicious healthy food. The portions are huge and you can even sit down and enjoy a beer!
AN
Andrew J.
Fresh and fast. Cant go wrong but sometimes you get an employee who is stingy on the protein so minus one star.
CH
Chris Holcomb
Good stuff! This store seems to be the better of the bunch. Great staff, generously filled burritos!
KI
Kim Gardner
Tasty food with vegetarian options and gluten free. Fast serving when you need a quick bite to eat.
LI
Lisseth Guzman
The rice is always undercooked, and the servings are poor. Ill stick to the Chipotle at the Forum.
HU
Hunter Rasco
Great services and fast foid
TI
Tiffani Sanford
A little pricy but well worth it. Large portions! Vegetarian and gluten free options.
RU
russell hayes
Love love chiplote.. What can I say.. This one is awesome and very friendly...
RE
REED ANDERSON
Not Free birds, and i once saw employees skinning hamsters behind the building.
KA
Kaylee Mata
They are quick. I love their app. Going in and picking up food is very easy
AN
Anthony Udesen
Clean and with great food. Must come here for flavorful choices!
DO
Doug Robinson
Food was good, but location is hard to access during heavy traffic.
RO
Rosemary Cruz
It was a good place to eat at thank u sis lorena for lunch/dinner
BR
Brandon Best
Chipotle continues to work on quality food and friendly service
AM
Amanda Garcia
Fast & friendly service and great chicken and steak bowls!
DA
Danny Rodriguez
Its delicious AND nutritious!! What more can you ask for??
DA
Damian Sanchez
Excellent food and service...huge made to order portions.
AS
Ashley Becker
Great staff, clean restaurant, and many food options.
JE
Jeffrey Anhorn
I was hungry, not after getting delicious food!
VE
Veronica Hughes
Good food no matter the location. Clean inside
VL
Vlad nevajno
excellent food and service! i enjoyed!
JU
Justin Williamson
Very fast and friendly when I went
LI
Lisa Lester
Quick and consistently good food.
WI
Wilson Simpson
Great portions at great prices
M
M Gutierrez
Great food. Friendly staff.
KA
Kassie Buck
Quick service and clean.
SI
Sivaram Sreedhara
Always filling food.
RO
Rob Hengel
Simple, easy, good.
CO
Courtney Melo
Quick affordable
FR
Frankie Urias
Good atmosphere
BR
Bryan Lile
Always fast
TO
Tony freund
Great food
SA
Sandra Aurea Stephenson
great food
