Baskin-Robbins

Reviews 14

R

R Port

Very disappointed in Baskin Robbins on Kingwood Dr. Spoke to the manager about bringing a group of mentally challenged adults to the store to celebrate National Ice Cream Day. I asked for a discount as this group is on a fixed income. She said she needed to check with owner but did not see a problem and to call her after 11. Called and confirmed with manager Cynthia on the discounted price. Spent the next two weeks preparing our guys for the outing. Practiced with group ordering their favorite ice cream. Worked on paying and getting change back. They were so excited and today is finally here for ice cream. Unfortunately, when our group arrived, Cynthia remembered nothing about our conversation. Our group brought money and was prepared to pay the agreed upon amount. The difference was $.30 per person. Our group left heartbroken that they were not going to have their ice cream celebration. Manger Cynthia made no attempt to help our group by offering to correct the situation. So Baskin Robbins in Kingwood lost a $30+ sale over $3.90. Baskin Robbins is a loser in our book. PS....A star(s) has to be selected before this will post. I give no star on Baskin Robbins Kingwood

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SA

Savannah Lothringer

I am thoroughly disappointed with this store and the customer service I received after placing an order. I called to change an order and was told by the "cake decorator" that the cake I wanted to change to couldnt be done. I explained to her that I was able to order it online so I didnt understand why they couldnt make the cake in the store. She then told me that the cake would not look good but she try to make it work. I then asked for a refund for my order and I would order the cake somewhere else. The employee then told me that when she got around to it she would refund the money. It has been almost 3 days now and I still have no refund and the store manager has not reached out to me. This is sad due to the fact I have ordered the same cake for 6 years through them for my husband and now my business will be taken elsewhere.

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AM

Amanda Powell

POOR CUSTOMER SERVICE! I ordered a cake 2 days prior to picking it up, drove all the way here, and after waiting for 20 mins in store I was told that they didnt have my receipt, therefore my cake was never made. This was a custom cake too. The girl talked to her manager on the phone and the only options I had were a refund, take home a completely different cake that had been premade, or reschedule for pick up another day. I drove 45 mins and waited for 20. I was expecting to have this cake today, as I am on my way to a get together. Seriously disappointed in the customer service! I should have been refunded AND been able to pick up the cake I ordered, free, at another time. Complete BS. Dont waste your time here.

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EV

Evelyn Garcia

Came on a Thursday evening and it was very quiet . Ice cream is delicious as always and had no issues , the girls working this Thursday night are very sweet , and attentative to the guest .

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RO

Robin Hill

Fast, friendly service! Reminds me of when I was a little kid and loved going to Baskin Robbins. Now my children love going here. Its always fun to try a different flavor!

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SE

Seth Banana

The Icecream was great, but when my group of friends and I walked in, the employees gave us weird looks, didnt really care for that.

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VA

Vanessa Pagan

Have always loved Baskin Robbins.... their chocolate ice cream is my absolute favorite, and their ice cream cakes are delicious!

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JO

John Reynolds

Always good ice cream...I do wish they did mix-ins instead of just topping them

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JE

Jenn Canady

Much cheaper then other options and a great selection.

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BR

Bryan Neal

Great ice cream,. Love the lemon custard flavor.

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MA

Martin Delaney

Nothing special but it is good ice cream.

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RE

Regina Thompson

Absolutely delicious

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DE

Dennis Pribble

Good ice cream

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DA

Daniela Fialho Barreto

Very good.

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