Bandera Road Cafe
| Address: | 12540 Bandera Rd #303, Helotes, TX 78023, USA |
| Phone: | +1 210-372-0056 |
| Rating: | 3.6 |
| Working: | 6:30AM–3PM 6:30AM–3PM 6:30AM–3PM 6:30AM–9PM 6:30AM–9PM 6:30AM–9PM 7AM–3PM |
Location
Photos 76
Reviews 20
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Jennifer Suarez
A typical Sunday breakfast turned into a 3 hour wait while I held my son since this restaurant only had 2 high chairs throughout the entire restaurant. If you think thats ridiculous, wait theres more... Our table never received there chips and salsa and our waiter told us they had ran out while our surrounding tables were getting some. We waited over and hour for our food for the order to be completely wrong, it got sent back and 1/2 of our order was correct. Once again food got sent back, so half of our table ate as the other half waited over 40 minutes for the order to be wrong again. A manager never came to our table to apologize for the inconvenience and when she did she told us it wasnt her fault it was ours. HOW WAS IT OUR FAULT?! Shes a blonde haired lady and is extremely rude and unprofessional. She said there was nothing she could do to fix it. Wow. We were still expected to pay after waiting for so long and having our order messed up 3 times. Would not recommend would never go back. Worst service and the food wasnt even good.
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Valerie Romero
We had to wait for bacon "on the side" as the manager put it after noting from our 10-year that her egg n bacon taco was plated without bacon. Ten minutes go by as our hungry 10-year old nibbles mind you NO communication back to our table NOR to our waitress. Manager returned to the table trying to confirm our second order of egg n bacon taco, I disagreed and explained HOW inappropriate to serve strips of bacon when the order needed to be served correctly as the rest of our childs taco was cold. She rudely stated that our child ate it and she had to charge me for another taco, which I did not agree to. At checkout from the owner NO communication upon our meal, in which I asked him to review our order prior to completely the transaction. He reviewed it and then gave me a rude smirk while he aggressively took the debit card from my fiancee hand. We have been loyal customers....NEVER GOING BACK!
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Manny Reyna
Ive tried to give this place a chance but its absolute garbage. The waitress is rude af they try to tell ME how to order MY food. I ordered the pankcake plate because its the only decently nutrious thing on the menu. The eggs taste like hotel eggs. They are way overcooked took them back and brought and new batch and they were still trash. Id rather eat at Jims or Tejas or any other breakfast diner. Why this place is so popular I havent a clue. I have it one star because thats the lowest google allows me
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Polo Gutierrez
Horrible service! She never brought our drinks till after she dropped off the food! He was rude they whole time, slams drinks and food down and told us that they cant make your tortillas crispy on weekends cause the cooks are too busy! If you work in the service industry you sure the heck need to have better people then this working for you! There are a million Mexican restaurant in San Antonio I will take my business to over this!
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Michael Villarreal
Waited over an hour for our order before the waitress came to tell us it was coming out (it never came). Mean while 5 tables around got seated and served promptly. The waitress said "Im sorry, the manger will be out to speak with you soon". Waited 20 minute and still no sight of the manager. I was a regular customer and expected a small wait but this last time was ridiculous. I probably wont go back.
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Brianna Coney
Love going for breakfast tacos. Tortillas are delicious. Unfortunately our waitress is unpleasant and spends more time bad mouthing all other employees. The other workers look miserable working with her. This might be the reason they are always hiring because if I had to work with"Gloria" I would quit! Gloria hun you would make a great corrections officer but waitressing isnt for you.
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Lorinda Canales
Tried this place for the first time yesterday. I was somewhat impressed until I took a bite of my food. Completely flavorless. Reading these reviews Im confused at how many people actually think their food is great. I asked my waitress if they flavor their for or use salt. She looked offended, said no and walked away. Seriously how do you mess up beans and eggs
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Richard Johnson
I go here too often with coworkers... We seem to always get one waitress who seems to be inconvenced by the people she waits on. She is rude, doesnt refill water or coffee unless you ask and seems to add ten minutes to the prep time on our food. The food is okay, but way overpriced. They do have good pork chop tacos though.
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Robert Gomez
Good food. Service was slow and server did not bring our tortillas until asked, and then took a while to bring them. Also brought less than he should have. The guy was young and seemed inexperienced, otherwise rating would be lower. Service is not the greatest on other occasions either. Excellent chilaquiles options.
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Steve Curtis
My wife and I ate there today for the first time. The food was amazing and the homemade corn tortillas couldnt have been better. Our waitress was Wendy and she always had a smile and couldnt be more attentive. I will be going back. I want to go back for dinner but I must have some self control
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Toni Sanders
So we are here right now and all I have to say is I feel sorry for those that actually liked the food. Whoever is cooking should be ashamed of themselves and how dare the owners call this "Mexican food" . I expected a lot better from a San Antonio restaurant.
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BMW 1
Great Authentic Mexican Food! Good portions, friendly waiter very attentive! Effren did a great job keeping our drinks full and checking on us occasionally. I will be recommending this restaurant to my family & friends!
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Nakaree Zamarripa
Great tacos! There huge and super good... service was great also... like atmosphere, place is nice , and close to home... i recommend this place alot to friends and family... best place for tacos around this area..
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Jacqueline O.
Nothing. The owner himself told a table of bus drivers that they didnt tip well enough-- and didnt care if they returned. Everyone was rude-- hope it gets new management because the cafe itself was cute.
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Doug Miller
Me and my buddys stop here on Saturdays am before we we ride out we noticed service going down hill, today it sucked there was more staff the customers and service still sucked today was our last visit
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Yvette Leija
You apparently have to give a star to post a review. Service is horrible. Food is tasteless. By the looks of things they can care less what you rate them. Still continues to be the same.
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Abigal Escamilla
Food took almost an hour to get to us. There was other people being seated, severed, and able to leave before we even got to start on our food! Service definetly needs some work.
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Licia Laine Morgan
Love this place; fast, friendly service and good food. The breakfast tacos are always fresh and the portions are large, we always feel a little too stuffed when we leave :)
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Randy McGuire
Horrible service on Sunday. Manager was an absolute prick when we complained. They ran out of chips and fajitas. What kind of Mexican restaurant runs out of those things?
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veronica torres
The first time here and plan on coming back the tacos were great and the service was quick and my husband loved the salsa i cant wait to try everything else on the menu
