Pizza Hut
| Address: | 249 N Hampton Rd, DeSoto, TX 75115, USA |
| Phone: | +1 972-223-2100 |
| Site: | pizzahut.com |
| Rating: | 2.3 |
| Working: | 10:30AM–11PM 10:30AM–11PM 10:30AM–11PM 10:30AM–11PM 10:30AM–12AM 10:30AM–12AM 10:30AM–11PM |
Location
Photos 32
Reviews 15
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Lisa Brown
This location seems to always mess up my order every time I order. I finally stopped using this place for a while but I do love Pizza Hut pizza so I gave it another try. I ordered 3 pizzas and again my order was incorrect on the toppings. I showed their ticket to the store associate and she said you are right and then called the Manager to the front - Manager told me it would take 15 minutes to remake the pizza however I had company at my house so I did not want to wait. I asked if I could get a discount on my next order and she informed me that they dont give discounts or credits that the only options was to remake the pizza or take the screwed up pizza. I asked for the corporate number and she wrote down a number but told me that it would come back to her and I would get the same answer. TOTALLY NOT ACCEPTABLE. So I called the number she provided and it went to the national Order department. Now she pissed me off. This Manager is a joke - she should be fired for her customer service.
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Dawn McGee
Dominick from the Desoto office came to my hotel to deliver a pizza. We are very safety conscious here. I asked Dominick to please stop so I could call up to the guest to ask if he was actually expecting a delivery. Dominick, with his pants well below his buttocks, was rude, refused to stop and gave me several different room numbers. I called the office to report him and request that Dominick not be sent to this location again. Daniel a "manager" was apologetic and nice...until I asked for the corporate number, which was when we were mysteriously disconnected. I will not recommend this location to any of our guests.
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Rebecca Stallworth
Gotta be the worst experience ever I swear. A few months ago I ordered dinner for my family and only half the order arrived after calling and them telling me the rest if the order would be sent out it never was and after complaining I get an email for a free pizza which I thought was pretty nice until I go to use it tonight to find out that the pizza hut that delivers to me the one that messed up the order in the first place doesnt except the coupon....lol... why does this not surprise me.
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Darin and Jeff Iglehart-Robertson
I am absolutely DONE with this Pizza Hut! I have spent an hour trying to get my pizza ordered online only to get an error message AT THE VERY END that this location is not accepting online orders. I tried calling but of course after 15 tries its always busy. In the past when trying to place an online order I got a message that they werent accepting any orders for delivery. Really?? This is almost always a waste of my time and I wont be patronizing them any more. The WORST!
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Nia Jackson
Pizza Hut is far most the worst experience Ive ever had with pizza period. I ordered a pasta and a medium size pizza , as soon as I got my pizza he comes to tell me that its the wrong order so he goes all the way to get my pizza and supposed to be pasta and he tells me that its frozen and it wouldnt be done in time. How come they wait til the last minute ? They need to be shut down. This happens every single time I order pizza from them. The whole place needs to be shut down
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Alfonso Coss
This is the worse place to order pizza in desoto. I have hade more than 2 bad experince with this location. If the pizza is not burnt, your order is delayed. Delayed by 30 minutes not 5min. They need a new staff its always the same ppl controlling it causing all these bad reviews. Corporate honestly should step in and do something. Pizza is the best pizza i would say except if it comes from this location. I will never order here again i have learned my leason
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berlyn stewart
WORST EXPERIENCE EVER!!!! Waited 3 hours for the pizza which never arrived. I went to pick the pizza up and the cashier was very rude. When I received the pizza it was very cold. I asked for it to be remake and I watched as the employee put the same pizza into the over. The employees were eating wings and on their cell phones. The manager looked clueless. The employee who was making the pizza sucked his finger and continued making pizzas.
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THE CHUNTI FAMILY
Worst customer service ever. They told me delivery would be over 1.5 hour and 15 minute pick up time. So I arrive 15 min later to pick it up.... They told me it wasnt ready. So I wait another 10 minutes for them to tell me it was made wrong, but theyll remake it. Not even an apology from the cashier nor the manager who was walking around! Never coming here again. So unorganized and unprofessional.
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Krista Williams
I ordered online more than a few times and when I got there to pick up my order they couldnt even find my order even though the screen said it was ready. I then had to wait another 30 minutes and they still made me pay full price. I have tried to give them the benefit of the doubt, but I have just given up. I do better with Dominos and I dont really like them, but theyre service is much better.
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Eve thomas
Very unprofessional. Placed order and it never arrived. When I called they told me that had tried to call me to let me know my order was cancelled because they were out of medium pizzas. I NEVER received a call from them. I will never order from this place again. All the lady on the phone could say was, the person that took your order has left for the day and she was sorry. Never Again!
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savannah wheeler
Do not order here unless you want to wait 3 hours for a pizza!!! Completely ridiculous! Coming from somebody who has worked several years in fast food it is virtually impossible to become THAT behind. Store is out of stock and doesnt even offer compensation for you waiting this long for your pizza. I walked out without an apology, without a SINGLE WORD. Business is just complete trash.
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Kayla Loud
The coworkers are very ghetto and they smoke marijuana on the side of the building even manager and they are very unsanitary, they go to the daiquiri shop and bring daiquiris in store and drink them during work ....trust me I worked there for about a month and they fired me because they where upset I called coporate on them for not giving me my check..
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Danielle Bean
Extremely dissatisfied!!!! I placed my order online, was given a confirmation number, and never received my confirmation email!! Ive called them repeatedly to make sure they received my order and the phone was constantly busy then when it did ring it was half a ring then busy again!!!! Will NEVER order from this location again!!
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Millicent Grace
Placed an order for delivery and received it, well part of it, 3 hours later!!! I honestly had forgot about the order until my son ended up asking about food. Both my kids had fallen asleep by the time the pizza made it. I had to call and get them to come back out to bring the wings, which took about 30 minutes! Never again!!!
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adriane beasley
This was the worst experiences I have had with Pizza Hut. Nothing but high school kids working on a Friday night, no supervision, girls playing around laughing the line was out the door, customer were leaving because no one could locate their orders. Totally out of control, I will never place an pizza order with them again.
