Address: | 25704 US-290 E, Cypress, TX 77429, USA |
Phone: | +1 281-373-2120 |
Site: | buffalowildwings.com |
Rating: | 3.7 |
Working: | 11AM–1AM 11AM–1AM 11AM–1AM 11AM–1AM 11AM–2AM 11AM–2AM 11AM–12AM |
PA
Pamela McCorquodale
So the explanation of BWW for having a fast clock...at least 10 minutes ahead, now Ive noticed 13 minutes ahead is so they dont go past legal time to serve alcohol. However, I was reassured by a manager that I would still get the HH price. (Even if their clock said otherwise), I know this to be bull **** because when I have ordered beer at "7:01" I was charged the standard $4.75 Why? Is this legal?? I understand setting your clocks ahead by a few minutes 10 mins..ok I can deal with that. But almost 15 mins...thats ridiculous! Next thing you know it will be 20 ins then creep up to 30 mins. If you were still getting the true price for HH, then thats ok....I guess. However, like I previously stated once their clock turns....so do the prices!! (I have receipts to prove it!) I have an amazing person that takes care of me but what about all the others getting cheated. BWW in Cypress,TX is fleecing its customers under the guise of "making sure they dont run past legal service hours". Shouldnt that be the responsibility of the bartenders and servers.. Why do patrons need a digital clock set almost 13 mins ahead. All the patrons care about is eating and drinking. It is the server and bartenders responsibility to say "hey, last call". Everyone there passes the buck on the "clock". Thats a crock...hahaha. The other end of the spectrum is the same. I have walked in at 10 till the stroke of HH and was told I would have to wait. Why?? If it ends early by the "computerized time" then why have to wait the additional time. If it ends "early" by 10-15 mins....shouldnt start "early" by the same token?!? Buffalo Wild Wings is just trying to save their bottom line and assume that their customers are too stupid to notice...esp if you supply enough alcohol. Someone, somewhere needs to hold them accountable for this deception!! Right now my i-phone says 7:07 but by BWWs, their clock reads 7:20. This is all fine and good as long as it doesnt affect Happy Hour or those of us watching our pocket book!
FR
Frankie E
Had a really bad experience I use to really like this place I brought my family here at around 10:40pm on Sunday we walk in no one greets us we look around confused out of the whole restaurant only 2 tables had people sitting on them. So we go to sit ourselves we where a group of 8 we had to put a couple of tables together and as we are sitting an extremely Rude girl approaches us I believe her name was Nisha she told us we couldnt sit there and mind you the restaurant is completely empty and that she would set a table up for us so we are standing there 8 people and we kind of looked at each other like this cant be real life so this Nisha person isnt very good at logistics instead of put tables together for 8 people she has this bright idea to put 4 small tables together it was a cluster f*** finally we sit down took about 5 minutes thank god The Nisha chick wasent our waiter but the person who came and took our drink order was no better. Same attitude didnt bring us any menus I actually had to get up and get my family menus half way walking back I just thought man this isnt how this works I shouldnt have to come to a restaurant and not feel welcome. So I told my family to get up and we left. I didnt want to make a scene so I called the restaurant it took 4 calls for someone to answer and 10 minutes to get a manager on the line mind you the place was completely empty. I spoke to Reggie he was apologetic but nothing more just by talking to him I could tell he wasent going to address the issue. Buffalo Wild Wings get your s*** together your letting idiots run a good place to the ground. Im calling corporate tomorrow to follow up.
DR
drijam
Ate here with family 6/2/2016 approx. 315pm. Not busy yet waitress disappears too often which causes la k of adequate attention to customers needs. Worst time when this knucklehead clears our table, then disappears without giving heck which I have to wait to wave her down,looking around like an idiot. When we leave the teenagers/early 20s wait staff is too busy socializing with each other to say bye to the customers like theyre trained to do. Further proof of the lack of manners of Americans, embarrassing. Waitress.never smiled either which shows the lack of caring to do your job well especially when your doing it for tips. I gave this fool about a 10% tip since I m nice. She certainly didnt deserve one that high. Food is solid & so is the price though, thus a 3 instead of a 2 for customer service.
DA
David Barrington
Word of advice. Dont walk in and place a to go order! I waited 40 minutes for my order! There seems to be no sense of urgency in the back of the house and the wait staff seems more interested in socializing with each other than serving customers. When I raised objections I was met with wide-eyed looks, as if the customer did not matter in this BW3 social world. I saw multiple orders up at the to go area, yet had to insist several times to get my wings. Food is good quality, but customer service and ticket order/times in the cook station leaves much to be desired.
CA
Carl Hyltin
I normally enjoy BWWs. Take my customers to the one in Pasadena regularly. But it seems everytime I come to this one the service is pitiful. There is a waiter stand in the corner and there is at least 3 that stand in there for 10-14mins at a time. Our waiter has passed our table over and over again slow walk back and forth and will not stop to check on us or fill our drinks. We are here after a game and there are about 8 tables empty but our food still took 35 minutes. I am done with this location.
MA
Marlene Martinez
Im alittle disappointed with the service. The host had me wait until she was done talking to another staff before even addressing me to be seated. The waiter was kinda new or out of it. He services my son a fountain drink and I had to wait 10 minutes to my draft beer. The waiter did not pick up my table or ask if we needed anything... So conclusion just go for the food and TV not services.
CH
Christina Hayes
The one in Cypress is AMAZING! The wait staff has been top notch for the past few months and the food has been coming out faster than ever. Their servers are personable and attentive and they really like to remember their regulars. I choose to come here more often than not for my casual dining and would recommend it to anyone who is thinking about it.
CR
Crissi Grimm
This place.. sucks.... ordered a burger and the lettuce was wilted to the point of turning black and the cheese ran off the burger and into the paper.. obviously it was sitting under a warning light for way to long... O and BTW this was a 15 min or less lunch deal... no one asked questions and I had to waive the wait staff down... sucks!