Humperdinks Restaurant & Brewpub - Arlington
| Address: | 700 Six Flags Dr, Arlington, TX 76011, USA |
| Phone: | +1 817-640-8553 |
| Site: | humperdinks.com |
| Rating: | 3.5 |
| Working: | 11AM–12AM 11AM–12AM 11AM–12AM 11AM–12AM 11AM–2AM 11AM–2AM 11AM–12AM |
Location
Photos 100
Reviews 5
MA
Mayra Cortes
TERRIBLE SERVICE !!! If i could give them 0 stars i would for sure. My friends and I decided to try something new and fun for our night out which is always on a Thursday. This time it fell on St Patricks day and we planned to make it a little fun to all wear green and had little necklaces since this place is know for "good drinks" we were excited and booked our table 2 days before since we know how busy they can be on a holiday. We get there the day of and the host in front desk was very rude to us and questioned us how and who did we book the table with makin it seem impossible to sit us down. The freaking place was almost empty! Most of tables were open! She just made facial expressions like rude to its best. We got sat down, order chips and guac, the chips were cold but didint bother to complain. Drink menu was very lame, poor enviroment seems like you walk in to a dennys. We get there at 10 pm and about 11 pm the workers kept cleaning the same area around us like rushing us, 1 server walk by right buy us and at that time we were the only ones there and he said "wow were going to be here all night" of course he said it to us. The place closes at 12 am and we were done just wrapping up the convo and a hispanic man came to us and told us that they have to close down and were the only ones at the building he practically kicked us out at 12 09 am ! Very poor service yes they have the right to tell you when to leave but using different words and maybe they could of waited 12 30 am the latest, every place we go to they wait until you are done but we respect every place and leave once we know its getting pretty late. I Called the general manager the next day to complain he said he will mail a gift card to me and asked for my info, so i can go to try to give them a chance again but never recived it, its been 2 weeks already but i wont be using it anyways they are about 30 min away from us and the staff was horrible why risk it again, i dont the money situation the thing that matters is the customer service and it was pretty bad for a slow day they had. The only reason why I called the manager the next day was not to get anything back because it was our loss but to maybe check on his staff and possibly remind them the importance of treating customers, if they dont like their job they should find something else. Us customers want to feel welcomed and relax on a night out, but the manager rushed the phone call and shut me up with gift card that I wont be using.
MA
Matt Houdek
First time there, it was 8:00pm on Thursday 7/6/17 and the service was awful. Our server was handling a 25 top by herself and not a single of the other 2 servers in the area (1 of those may have been working the bar area) ever helped. There were 3 other tables, including mine, that were under the service of our server that all needed some form of attention. 1 server sat with some other guest at a corner table only to be joined by another coworker whos job seemed to be to take pictures of the guest. Heres a helpful tip, maybe have an extra server on instead of someone standing around oblivious to guests needs and taking "complimentary postcard pictures." Even the manager walked by and didnt notice that any of us have been waiting a long time for drink refills, or their check or to correct an issue with the wrong food being brought out. Even saw the manager a few times go to a computer, run some reports and walk by all 3 tables without ever noticing that we all needed something. He just took his reports and walked straight to, what Im guessing was a closed dining room in the back, never looking up. Food was fair, but our server rang in the wrong entree for my wife. She had to make do since our server was MIA trying to close out the 25 tops checks (which appeared to be rung in wrong to as they kept having her chance the tickets.). Someone from the kitchen did a drive by delivering of the food. He just dropped it off and took off. Not even a word if everything looked right or if we needed anything. The restaurant looks like it has potential, but not going to happen with the staff that worked this night.
A
A Private User
We went on a Sunday thinking that this would be a nice family outing after church. Wrong choice by far since we ha to drive from Duncanville to Arlington which took about 30 minutes since this location was the closest. Upon getting there we enter and no one greeted us or even asked if we had been helped. The same lady that had passed us up previously came back about 5-10 minutes later and asked if we had been helped. My first thought was ummm no because you are the one to help us. First impression is always a lasting impression. We were then seated and our server Yoshika came and took drink orders for half the table and left without getting the other order. Another waiter was spotted to let her know to inform Yoshika that she missed a few drinks. (2) Attitude about needing to wait until she came back to tell her. (3) Drinks received but upon taking a drink there was black thngs floating in our drinks.(4) Ordered but missed somethings. (5) Utensils were dirty with food left on them. (6) Attitude from server was outrageous. Overall Experience is a .5 out of 5 stars. This was my first time visiting Humperdinks and will def be my last. I will not recommend this location to anyone. I was so upset that out of my check the server received 5.50 gratuity on top of a 35.00 bill. So upset that, that was 40.50 wasted on a piece of junk. Corporate will be called.
TA
Tausha Jackson
UNFORTUNATELY I went to this place on 4/1/2013 and it was my second time there. I had gone there more than 2 years ago when I worked in this area. We went at a time when they werent too busy so we were seated quickly. The waitress was nice but it took a while to get our food and once we got it we didnt see her much to refill drinks or check on us. The worst thing about this place is that after I was well into my meal I found a dead roach under my fries. You can imagine my horror at this discovery as my eyes filled with tears and I was holding my food down I asked my lunch partner to look. When she saw it she too was mortified and called a waiter over to take it away. When he picked it up we asked for a manager. The manager came over and was very apologetic and told us he wouldnt charge either of us for our orders. I know there was really nothing more he could do so we left very quickly without a scene. I couldnt eat for 3 days after due to this traumatizing experience and I wouldnt recommend this place to anyone-EVER!
CO
Corey Roth
I am pretty sure the only reason this place stays open is because of its proximity to the ball parks. First the beer they make is just not good. The bock is probably the best they make but its just not awesome. The hefeweizen is somewhat ok too but the rest are pretty bad. If you look around most people were drinking Michelob Ultra for a reason. We went there before and after an event and it gets pretty busy. However the bartenders did a good job with service. After the game it was quite busy and the manager had to wait on us. He got us food fairly quickly. However the food in general just isnt great. I had an omelette and it was just a bit off. The tots tasted like the oil they were friend in hadnt been changed in months. Im going to avoid going here in the future if I can.
