Address: | 1558 Gallatin Pike N, Madison, TN 37115, USA |
Phone: | +1 629-401-2541 |
Site: | sweetnsassybakery.net |
Rating: | 3.7 |
Working: | 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–7PM 7AM–7PM Closed |
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Kevin Williams
I dont know why there are so many bad reviews. Ive been going here for years and its amazing. The customer experience isnt like a boutique bakery in Green Hills... this is Madison you know. However, I have always found the customer service to be more than adequate. Personally, I dont care what the service is like as long as the baked goods are excellent--which they are. You absolutely must try the pecan pie. It is the best Ive ever tasted. My family got hooked on it during the holidays a few years ago. Now my relatives from Brentwood and Franklin drive north to Madison for pies for the holidays. I also really like the French Coconut pie. This is different from the more popular Coconut Cream pie they sell. Its kind of like a Chess Pie with shredded coconut in it. Its amazing! I have been to several birthday parties who ordered birthday cakes from here as well and everyone always raves about them. I personally find their icing to be too sweet for my taste. I am definitely in the minority on this but its just my opinion. Around Christmas time its best to call first to see what they have on hand. If they dont have a particular item, they can usually make it for you with an advanced order.
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Paula Smith
Called Sweet & Sassy inquiring about making a adult novelty cake. I spoke with a employee the lady said that they do make adult novelty cakes, the lady gave me 3 prices for the cake, The prices were for the size of cake order, I wanted was 34.95 not including art work, was told art work 25.00. I week to the bakery to order the cake, the lady I spoke with wasnt there. I told the clerk, the type of cake. We went to a private room. I explained to her what I was told and prices. The clerk told me that the cake was priced wrong. The price for 1 was 179.00 with art work and then another 1 was over 200.00. I order a total different type of novelty cake .. this cake was 44.74.. I called Monday to complain about staff not knowing pricing, the woman said she was store manager. After our conversation and was told by her that the 2nd cake was priced wrong and refused to make the cake. I will never purchase any products from this bakery and will tell everyone how rudely I was treated SWEET & SASSY SUCKS
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Linda Young
This is the second time I have purchased cake slices and cupcakes that were stale. My mother, who is now deceased, was a baker and those items were at least two days old. The buttercream icing was also a little off. I could not pinpoint what was different about the icing. I also purchased cookies that were not fresh. It was a very dissatisfied visit and quality is terrible. The only positive thing I can say about this visit compared to my previous visit is the lady who waited on me was very nice. My previous visit I was waited on by an extremely rude saleswoman. I am very happy for the people who have not experienced stale baked goods from this establishment. There is no way I would allow them to make a birthday or especially wedding cake for my friends or family. My Mom made wedding cakes and yes you have to bake the cakes in advance but her cakes were still moist and tasty.
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ReeRee L
I did a order an week ago set for my 4 year old birthday on Saturday... this Saturday. I sent them the image of the cake and it had frozen Elsa, olaf, and Anna. I was told the price was going to be $42 and some change(a week ago) The manager called name TIFFANY to tell me she is going to charge me an extra $32 because I have more then one image. That isnt what the agreement was it was suppose to be $42 she said sorry. well thats nice BUT customer service wise its not my error its yours. Ive done customer service most my life and there are time when it is necessary when mistakes are made like this you SHOULD honor your mistake and make the customer happy. Now my 4 year Olds party is ruin cause of NO cake. NEVER will I order again!!!! Let me add I ask to speaker to the someone above her and she said I wouldnt get a call back....
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Sophia Kim
3 year old Daughter wanted a ginger bread man cookie so we went in. All of a sudden she has to pee. Asked if they had a bathroom for her they said, "no, no bathrooms". Left will not be returning somewhere where their little clients potty needs cant be met. Im 9 months pregnant myself, what if I had to pee...I was with my 1 year old son in red stroller awswell. What if he needed a change. I was waiting in line with the purpose to make a purchase. Thanks sweet n sassy staff.
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A Private User
I remember as a child that my grandparents would the grandkids as Sweet and Sassy cake for our birthday. They were always a theme that went along with what we were interested in at that time. This was the highlight of the birthday party. An awesome white cake with out of this world icing. In my family, it is still a joy to receive a Sweet and Sassy cake as part of our birthdays. You will not go wrong if you order a cake from Sweet and Sassy!
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Shanta Hughes
I come in there at least every two weeks I either Order 6white cupcakes which I stopped cause they only fresh that one day so I started buying 2white cakes which have been old cake was not fresh just purchased two more on Saturday and the cake was old been there for day I used to love sweet&sassy would go sometimes twice a week but I think Ill try something else love they icing its real good but the last couple of months not satisfied
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Jack Miller
Hands down the best. Five stars all the way! From sitting down telling the nice lady what we wanted to the day of our wedding reception everything was perfect. My grooms cake was something a bit unusual and they were more than happy to accommodate my request and I was more than happy when I saw my cake. I couldnt even eat it! Thank you for the wonderful work and pride you take in what you do!
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Phillippa Irvine
I called to order a cake for my husband birthday and the person on the phone said she couldnt take anymore phone in order that was very odd for her to say that I guess they wont be getting my business any longer hello cup cake collection here I come. I have been doing business with sweet n sassy for years but not any more sorry.
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Marie Davis
The decor was nice but, no customer service. I was not even acknowledged. I will not do business with a company that lacks customer service. If you are busy the proper thing to do is "I am sorry for the delay but, we will be with you in a moment" not just dead air and a stares. I will spend my $100 + elsewhere.
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A Private User
Wonderful job on a cake that was ordered for a very special occasion. I supplied them with the school logo and they took it from there. Cake was beautiful and tasted great. Very impressed with the courteous people and service. Will order from Sweet-N-Sassy Bakery again.
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A Private User
I bought my daughters second birthday cake here with a princess theme. The cake was delicious and decorated wonderfully! They had a tiara, bracelets, necklaces all type of things on the cake that my daughter still plays with to this day! Great place to buy cakes.