Puffy Muffin Cool Springs
| Address: | 330 Mayfield Dr, Franklin, TN 37067, USA |
| Phone: | +1 615-309-0703 |
| Site: | puffymuffin.com |
| Rating: | 3.8 |
| Working: | 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 8AM–5PM Closed |
Location
Photos 1
Reviews 32
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Dee J.
This was the worst service I have ever received. It was my first time attempting to eat at the newest Puffy Muffin restaurant in Franklin. It was me and my 2 daughters. I entered on the bakery side and ordered from the menu. When we received our food in to go containers I stated we wanted to eat there. The waitress said we would have to eat "over there" and walked off! We went "over there" to the restaurant side and they refused to seat us!!! The hostess and waitress stated we needed to see a manager. We waited with our food getting cold to see the manager, still not seated. The manager said they typically do not seat bakery orders in the restaurant. Still not seated!!! This is a confusing setup and undertones of not wanting to seat "certain people " in their restaurant. I got my money back and left and ate at J. Christophers where the service and food were excellent. I also asked if they had WiFi and was told "no", which is unheard of for a business. I will not be back to Puffy Muffin Franklin and will tell my social and professional organization and workplace not to patronize either.
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Gary Barker
Conceptually, Puffy Muffin is a great idea executed with good intentions. Unfortunately, the day-to-day is what holds them back. Ive been a few times now. For brunch, everything was below average. Spend a few dollars extra and go to Tupelo Honey instead. For lunch, Id say the food is about average. Definitely skip their burgers. Salad was decent, especially with their house-made croutons. Still though - youll get a better salad at J. Alexanders for about the same price. The glowing exception that Ive found is the chicken tenders. Not the best in Cool Springs, but easily in the top 3. Their fries are pretty good and the honey mustard they use is delicious. Now, for the bakery. I have no idea how this aspect of their business survives. Once you find something that isnt dry, bland, or both... youll find that its quite overpriced.
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Leslie H
Overall, I was more impressed with the spaciousness and decor, than the food. I had the crab cake salad. The crab cakes were miniature, a little greasy, and bland, and the young waitress didnt know what vinegarette was (they didnt have any, according to her). The pastry case is HUGE and of course your mouth waters to see all those goodies, but again ... more hype than substance. I bought a few cookies. The coconut pecan were soft and good, but the oatmeal/cranberry walnut cookies tasted old. So its a mixed bag. I think the one in Brentwood built such a good reputation - I used to go there for pastries all the time, and I NEVER got an item I didnt like, that it made this one in Franklin disappointing.
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Dani Easley
My first time to the Puffy Muffin was a wonderful experience! I went with my son for lunch, the wait was not long. I enjoyed the atmosphere with all the modern design. Food and service was excellent! My hamburger was served with a fresh made bun. Bathrooms were clean and well kept. And to finish it up, walking over to the bakery and eating dessert! I had some mocha cookie and it was amazing! I wish I bought a dozen!
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Tonya A
I highly recommend Puffy Muffin for wedding cakes! Our wedding cake was beautiful and delicious. We ordered more cake than was needed so there was plenty. Many guests went for a second piece by the time the reception was over. I had several tell me it was the best tasting wedding cake ever (we chose traditional white wedding cake with a champagne icing). They were shocked as it was beautiful too.
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Kristin Breaux
I came here one day with a gift card for $5. My meal alone was so cheap after the gift card. I got the Reuben sandwich with French fries. The waiter was fast. Afterwards I made my way over to the desserts area and picked up some cookies for me and my friends. The English toffee was the best. I plan on going back.
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Anthony Kerley
Expensive, good quality baked goods. The red velvet cake is good until you run into the toffee chips sprinkled heavily on the frosting. The taste of the toffee makes an unpleasant combination with the cream cheese frosting. Why mess with a classic, especially if you are not improving it.
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Jodi Strock
I usually eat at the one in Brentwood. I have eaten at this one three times. The chicken salad is delicious but after receiving the tortilla soup lukewarm and lumpy three times in a row, I wont order it again. Service is slow.
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Jeffry Strassner
The Puffy Muffin is the best breakfast in Cool Springs always look forward to a great experience and Ashley B does a fantastic job !!! And remember a quality experience is better than a fast lousy one
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Norma Garcia - Ortiz
Love how everyone states "delicious food, great taste" ect well guess who made that food "Immigrants". You love their work, but dont support their cause well that does not work.
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Debbie Jones
Went there today for a baby shower and was very impressed with the food and waitstaff...I had the Ameretto Chicken and it was amazing .. Would definetly recommend this place...
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Daniel Babin
Pretty good bakery/restaurant. The restaurant has good food and reasonable prices. You have to try the fruit tea! Also, I had carrot cake from there that was pretty dang good.
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Ramiro Roman
This place benefits from immigrant labor but yet they dont support their employees. Shame on the management and owners. Hypocrites!
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J M Butler
The quiche used to be a decades-old favorite, but this time it was dry and had an off taste to it. I cant see myself coming again.
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Morgan Welch
Quick and tasty. They have pre-made sandwiches ready to go that are delicious- the chicken salad on croissant is a good pick.
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Bill Gwinn
It has lighter fare well suited for the ladies. Since Im a guy, its a great place for a date, and the food tastes great.
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Paula Cirulli
Consistently good food with friendly staff. Great for business and family. Beautiful professional pastry and cakes too.
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Bradley S.
Calm, relaxing atmosphere. Excellent muffins. A fine place to visit over coffee when you are in no particular hurry.
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Jeffrey Dyer
The sandwiches from the cooler were good. Havent had anything from the restaurant yet. The desserts look wonderful.
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Katti Foster
Delicious is how I would describe them. I love the food and the atmosphere is lovely. Great place for any meal!
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Loren Ellis
Nice breakfast spot. Small menu, but all good food. Nothing fancy. A huge display of pastries and cookies.
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Bill Mantz
Great Stop for Breakfast in Cool Spring Area. Traditional Breakfast and Restaurant with great Bakery too.
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Megan Bachert
Horrible service, food was less than.. weve been to other locations that were great.. this one.. wasnt.
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Doug R
My wife and I like to eat the Puffy Muffin, they have excellent breakfast food. We left satisfied.
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Craig Prather
I just visited the bakery portion, but the red velvet cake was delicious and the service was great!
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Melissa M
So glad they have one in Franklin now. Love the cookies and pies. Great salads. Wonderful staff.
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Lynn H
Great bakery, friendly service, bit pricey, long wait for table & food. Small lunch menu options
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Marcy Huffnagle
Delicious southern goodies with excellent service! Its such a treat to go to the Puffy Muffin.
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Marlena Karlsson
I absolutely love their #Glutenfree french toast with berries! It makes me so happy.
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Andrew Kinder
A wide variety of menu options. Execution doesnt make it stand out from the crowd.
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Jason E. Parrish
Great food. Extremely fast service. Perfect portions. Would come back definitely.
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Terry Frye
Had a great cream cheese muffin. I know way its called Puffy Muffin now!!!
