Hookah Matata
| Address: | 27 W Gay St, West Chester, PA 19380, USA |
| Phone: | +1 610-918-1070 |
| Site: | hookahmatata.com |
| Rating: | 3.8 |
| Working: | 4PM–2AM 4PM–2AM 4PM–2AM 4PM–2AM 4PM–4AM 4PM–4AM 4PM–2AM |
Location
Photos 20
Reviews 11
S
S
Id like to preface this review by stating that Ive never in my life been the type to invoke race, class, or any socio-economic discrimination that is undue or unfounded. I wanted to leave an objective and concise review so I took some time before posting this. A few months ago I met up here with a friend. When I walked in, I saw a couple of cute ladies sitting down so I asked to join them. We were chatting and having a great time when out of no where 4 or 5 employees came over to me and accused me of smoking pot in the hookah. Now mind you, I was the only African American in the establishment at the time. These men surrounded me and accosted me for several minutes, one of which blocked the entrance of the door. I specifically told the one guy that I hadnt even touched the hookah, I just arrived and I specifically asked him to review the security footage. One of the middle eastern men, who I assume was intoxicated, was starting to get belligerent. After arguing with these men I said you can call the police and have them come sort this out, which they did. With ZERO investigation I was put in jail for the night. I have never been so humiliated and disrespected in my life. Im a 27 year old, tax paying homeowner in the borough with NO criminal history....ever. I went to court and eventually beat the case and the judge also apologized. I wrote this review because I want everyone, including the owners, to be aware of what type of establishment this is. The world is full of good-hearted, decent people of all walks of life. However, this business does not possess any of that. Despite what the media tells us, I dont believe racism to be a huge problem in America. But it does exist and it is alive and well at Hookah Matata.
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Nick Harshaw
We showed up during peak hours, and we were treated like revenue rather than living breathing customers. Even being 21, were were threatened about having a flask of vodka, and they didnt even ask for our IDs. Our waiter didnt check on us, and didnt ask how we were doing. She gave a member of our party a water when he didnt order it. We were charged without ordering anything, and the whole experience was kind of shady. They played bad music, and didnt seem very customer focused. Additionally, the booths were seedy and torn up. Overall, I would not recommend this venue, as they were rather cold and unhelpful.
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HALIE BRADLEY
when we first came in the waitress was very rude and proceeded to walk away when we were asking a question. After writing a yelp review on the place the service changed and we even got complimentary nachos and my feelings about this placed turned around. When we paid and were about to leave one of the employees shouts "dont forget to leave us a review on yelp" which was very unnecessary and I will not be returning to this place ever again and I recommend you guys dont either. (Only writing this cause the employee asked me to) p.s. Thanks for the nachos
PR
Pradeep chowdary peddineni
Small n cozy, does hav BYOB. Outside food is not allowed thou.! You Can order some chips n snacks. You could expect decent spread on hookah flavors..! Service is quick n good.
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John Chagares
Been coming here since 2013, always love the people and meeting new people.
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Antarpreet Singh
Its the only place open till 4 am, great flavors
WI
William Johnson
I love this place, great hangout place
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Victor Dorbor
Chilled spot...Good customer service
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Keiara Lashae
terrible service and very racist.
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Tayla Porter
The workers here absolutely suck
GA
Gaurav Rao
Good flavours available
