TGI Fridays

Reviews 4

AM

Amanda Walker

The first time we came here the service was horrible! Didnt think wed ever come back but last night we decided to try this place out again to give it a 2nd chance....HUGE MISTAKE. We got there around 6 and they told us itd be a 35 minute wait...no big deal I figured we would since it was that time of night... 35 minutes go by and we get taken to our table. Once we got to our table the waitress didnt come until 10 minutes later to get our drink order. Then, we waited another 10 minutes until she brought our drinks and we proceeded with our order. We ordered an appetizer, and didnt get it until 45 MINUTES LATER. Then, we didnt get our food until another 15 minutes later. We got our food, I got a burger and my bf got a burger, and they werent that hot, as if our food had been sitting out for a while, but we proceeded to eat anyways until my boyfriend found PLASTIC in his food! At first I thought it was the skin to an onion but we then realized that didnt come from no onion...it was plastic wrap with some dirty yellow looking substance on it. After that, we then noticed there was more underneath his fries! My boyfriend was pissed and we both lost our appetite because of this...I stopped eating my food, as well as my boyfriend cause who wants to eat food with trash on it. We immediately told our waitress (once we could get a hold of her) and she said she would go get the manager. Were waiting, and waiting, and waiting. Another 15 MINUTES go by until the manager comes to us. Dont you think when a customer says there is trash in their food you want to come right away?!?! No, this manager took his sweet old time and didnt come until 15 minutes later.... When he finally gets to us, the first thing that comes out of his mouth is, "So what did you put on....just kidding just kidding what did you find on your food?" First off: that is NOT something to joke about. Secondly: The way he said it was as if he was thinking we put something on our food and accidently said it out loud and when he did he tried to cover it up by saying just kidding. We showed him the plastic all over my boyfriends plate and he said oh that looks like the wrapper that comes on our french fries. He kept interrupting my boyfriend and didnt seem to care about this at all. He ended up making both my burger and my boyfriends burger free, but thats not the point. This place does not care about their service, nor Food safety. DO NOT go here unless you want to get food poisoning.

HA

Hailey Vandewall

I work in a high end restaurant in the heart of Lititz, and downtown Lititz in general is a great spot for the foodie in all of us, tourists, or food lovers in general. Living where I live, I am understandably very aware of what good food and service is. I did not expect much of this establishment. I knew upon walking in the door I would be greeted with decent service and mediocre food at best. However, I took the chance with my beau in tow because we were at the mall and it was convenient. Let me tell you, the food court is better. First time there, my chicken sandwich came out undercooked. It was hard and chewy. I sent it back and the manager and staff were very kind so points for that. They offered to take my sandwich off the bill but instead I insisted that a new sandwich or even cooking the one I was served a bit more was fine. I recieved a new sandwich and it was better. I will say that the servers here, though very nice, seem a bit too comfortable with the patrons. Our waitress, though sweet enough, sat down with us at our table whenever we had a question or just to chit chat. I work in food service so I understand that being on your feet all day is rough so it didnt bother me personally. However, not all customers will be so understanding so I feel that behavior among staff is worth mentioning. Second time there was absolutely horrible. Our Jack Daniels sliders were absolutely terrible and from the desceiption in the menu I expected more from them. They were dry and tasteless except for the Jack Daniels glaze that wasnt even good. Two little sad overcooked burgers on two little sad buns with a tiny red onion slice. Thats it. For the entree I was served a rotten steak and though the manager was very nice as usual and offered to replace it, by that point my stomach was turned and my appetite was ruined. My boyfriends meal was fine so I used my better judgement and paid for his meal and our drinks but I ended up paying over $30 for a meal I didnt even eat. Gave it two fair shots. We wont be back. Charleys in the food court offers a more satisfying meal and even burger king is better than what I experienced at Fridays.

DR

Drew H.

This place is absolutely mismanaged and the staff is incompetent. I will never go back to this Fridays, and quite frankly lost my flavor for any Fridays after this visit. Some of the horrible customer service details I will leave out; but the story goes.. My wife and I go in for a couple beers and one appetizer each. Sounds easy right? .... Not for this place. After ordering and waiting one hour there is no sign of appetizers, we did however after 25 mins receive a beer, served in a bottle. Maybe they misplaced the opener. After tracking down our "waitress" and explaining we no longer wanted apps (ordered over an hour ago) or second beer (which we were still waiting on) we just wanted to pay for the one beer my wife and I received and get out of this mess. I was told I needed to speak to the manager. What a joke! However the manager Jordon did cover the cost of the two beers and apologized for the experience. He also offered to boxed up the two apps the team somehow finished preparing. We refused all offers and both walked out completely puzzled as this is truly the WORST dining experience we have ever had.

MI

Michael Ulrich

We got there at 6:40 and was told by the hostess (who I believe was the manager too) that there would be a 20 minute wait due to too many servers calling out sick due apparently to the nice weather (half the restaurant tables were empty). Got sat at 7:00 pm, and waited for 15 minutes for our server to come by. In that 15 minutes we saw him once at his tables. We placed our order for drinks and food ( 1 kids meal, 3 Endless Apps). Got our drinks fairly quickly. 50 minutes later (after only seeing our waiter twice in 50 minutes), 2 tables around us left, the one behind us had half their food and no sign on the waiter, I flagged down the manager/hostess to ask if she could check on our food. She promptly told us that the server (Q) had walked out and she was now hostess, waiter, food runner, and dishwasher. Waited five more minutes and realized it was already 8:10 and having two school age children that needed their rest, we decided to leave. Let the one server who seemed to be working hard know that we were leaving as we could not wait any longer for our food.