Address: | 2860 Gateway St MT200, Springfield, OR 97477, USA |
Phone: | +1 541-746-0848 |
Site: | chipotle.com |
Rating: | 3.3 |
Working: | 10:45AM–10PM 10:45AM–10PM 10:45AM–10PM 10:45AM–10PM 10:45AM–10PM 10:45AM–10PM 10:45AM–10PM |
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c s c
As a long time Chipotle fan, I was excited when I first heard that there was a new one near my work. However, I have been to at least 26 different locations and I can say, without a doubt, this is the absolute worst Chipotle I have ever been to. I understand that the staff is new, but this place has been open at least four months now and I am STILL dealing with routine fuckups. It is a regular occurrence. I stop by about once every other week and one out of every three orders is a disaster. I order all my meals via the mobile app because I only have a half hour for lunch. These arent last minute orders--I always submit them at least half an hour in advance, usually more. Twice already I have arrived at the store and my meal has not even been made. The first time, my order printout was taped to the wall--not a single employee knew it was there. The second time, it was sitting on the counter by the tortilla press. Just sitting. No one in line; only one person working the counter. The third blunder came last night, when I checked my receipt after leaving only to find out Id been charged an extra $1.95 for chips and salsa that I did not order, did not receive, and did not want. My initial thought was, "I shouldve known not to select pay in-store, thats just asking for trouble from these goons." You cannot trust them with ANYTHING. They have repeatedly screwed up my orders and Ive had two coworkers report experiencing similar troubles with them. I know this is not the norm for Chipotle, but it certainly seems to be the case with this particular location. Im done. Im going back today to see about recovering the money they stole from me and then I am never returning to the Gateway Chipotle. Go to Coburg Road store if you want decent Chipotle with dependable, competent service.
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Jilli Bling
Location great. Im not one to complain but the portions were extremely slight. My salad was way too light on the meat, the cheese, sour cream and guacamole. I even mentioned it and she ingored me. I later mentioned it to the cash register girl and she blew it off. I mentioned it to the girl clearing tables and she didnt want to respond. Once I suggested she look at my whimsy salad she replied the staff only puts small quantities on each entree. I said that small? She walked away. I suggested mgmt check staff. She didnt relay the message while I was there. She blew it off too. Soooo... if you too end up with a scrawny entree, please bring it to their attention.
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Sierra Hastings
This chipotle is the worst location I have ever been to. They were out of LITERALLY all of their main ingredients used to make what chipotle is even comprised of. They threw away a TON of food in the process of making half assed burritos while we were waiting for the veggies to be done .. And the chicken.. And the beans.. And the guac... MEANWHILE the "bosses" or "cashiers" were making fun of the burrito maker /bar tenant because he wasnt smiling enough, "per training" and he was stressed out!! This is an abomination of a chipotle. I will only ever go to the COBURG location.
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Joe P
This place isnt the right place to work at, the managers lie to the employees they dont care about their employees. Ive herd multiple things from my co workers while I was there, like first off lying about hrs, there were hrs. Even though chipotle taste great this location was just looking to make a quick buck, and pay their managers bonuses for hiring people . They say food with integrity, well how about working and managing with integrity ?
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adam bratland
Wow! Didnt know there was a new Chipotle near Gateway. In line with all the other Chipoltes I have been to ..... the staff rocks! Super friendly and quick. I like the layout of this one too. The outdoor seating is much nicer and quieter than their Coburg Rd location. For fast food, Chipotle is still hands down the best option right now.
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Courtney Queen
Coburg Chipotle is sooooooo much better. You wouldnt think it would be very different but the food always tastes bland here. Also out of guac today and stale chips both times Ive been here. Edited to add, the staff is also so loud and unprofessional all I could here was their annoying banter during my meal.
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Suzanne Hayes
Terrible Chipotle restaurant. The employees are incredibly ruse, the food tastes like its days old and the dinning room lacks good seating. For the price, Id rather go to the Chipotle on Coburg where the employees are kind, the food is fresh and good and the dinning room has pleasant seating.
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Megan Alvarado
Horrible experience. Will never return! Staff was extremely rude and just about threw my order at me after there was a misunderstanding about my order. I was made to feel as if I was a problem and an inconvenience. If I wasnt starving I wouldve requested a full refund and walked out.
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Michael Wilday
I love the Gateway Chipotle! The staff is always ready to serve, the restaurant is always clean and well kept and you can count on generous portions and exceptional quality and service every time you come.
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AxDeath
Always love chipotle. This place is as good as any other. Staff is newer, so they can make rookie mistakes, but theyre super nice and chipotle will always do what it takes to make things right.
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Caitlyn Strasheim
Staff was great, and so was the food! The employee offered up two free meals for us because we had to wait a few minutes for steak to be cut up for our burritos. Overall great experience!
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Patrick Bolotin
Samuel made everything right for us, some of the best customer service weve received from any Chipotle. The place was also very clean, and tidy.
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B lee
Neat restaurant chain, but the food wasnt impressive. The site was nice and so were the staff - just not impressed.
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Mike Sprague
The staff are great, the music is better then the Coburg store - and its cleaner than Coburg.
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Jasmine Geving
Really good service at this one. Spencer was very polite and did a great job.
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Ty Palmer
This place rocks! Staffs are very professional, friendly. Love this place.!
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Roop Kaur
Hands down my favorite place to go! Friendly staff, delicious food.
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thatgtguy !
Food is always fresh no crazy lines like coburg
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Bryant Gainzter
I saw the masturbating with the rice.
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Cory Newport
Great food, great staff. Thank you!
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chris isley
Judging from it was pretty good
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Zachery Manley
Old gross meat
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katie ficker
Bland food
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kevin buttrey
Expensive!