The Suisse Shop
| Address: | 2119 Polaris Pkwy, Columbus, OH 43240, USA |
| Phone: | +1 614-846-5102 |
| Site: | thesuisseshop.com |
| Rating: | 4.7 |
| Working: | 8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM Closed |
Location
Photos 100
Reviews 5
EL
Elizabeth Galbreath
I wrote a review roughly 7 months ago stating that I was sadly going on a "hiatus" from the Suisse Shop, not because of their product but because of their customer service. So I am currently back. (It helps that I am pregnant and love their treats.) Well with this current pregnancy I have been quite ill and spending much of the day in bed. My husband was supposed to make sugar cookies for my daughters classroom Halloween party and was called into work. Not sure what to do, he called the Suisse Shop and they offered to donate the cookies given the circumstances. So they did. They gave us 18 circle yellow, white, and orange frosted sugar cookies, some of which had Boo! written on them. As always the cookies were delicious. We told them that we would be more than happy to write a review for them for their generosity. I also had intentions of having the children make them a giant pumpkin thank you card and was going to include a picture of the children in their costumes enjoying their cookies. But again, for all the taste and deliciousness that their product brings, they really need to hire a costumer service savvy person. I say this because early on Halloween morning before I had a chance to even deliver the cookies to the classroom I had gotten a call asking where their review was. Then (again sick pregnant woman) running between my two older kids parties I get another message asking where the review was. I had every intention of writing a beautiful review, and believe me when I say this review is just getting up now because I was not sure how to phrase things and I needed to cool off a little bit. So now after much thought, I will be more than happy to say that they have a great quality product, which is made very well, however their costumer service still leaves you with a poor taste in your mouth. Who wants that from their bakery?
JH
jhmetoxen
Their cakes are delicious. That said, dont expect them to get anything else right. My sons 1st birthday smash cake was put in too short of a box and ruined on the drive home--the lid took the entire top off (with decorations and his name) when I opened it. I ended up having to take it to a bakery closer to my home to have it fixed an hour before the party. They also dont ask clarifying questions after you fill out the order form with decorating instructions, so be prepared for them to misconstrue every possible instruction in the most asinine way you could imagine, even if you provide a photo for reference. Customer service is also lacking: They nearly sent me out of the shop without a box for the two tiered cake I purchased, stating it was their policy not to provide boxes for them--no one mentioned this when I placed the order. (In fact, it was like pulling teeth to get any details about ordering, etc., from the staff. They acted as if I should already know all of their policies.) I contacted them to explain my disappointment and was offered a "sorry/not sorry" explanation and a free, plain 8" cake from their display case. This was insufficient to convince me that they cared about my satisfaction, or to make me want to give them my business again. In all, my experience with Suisse Shop was very disappointing. It was the most frustration Ive ever had with a bakery--despite paying $130 for a fairly simple cake.
MA
Margaret Butler
I have been using the Suisse Shop since the late 1970s when it was on Busch Boulevard. It was primarily a bakery that supplied local restaurants with breads and fabulous baked goods. At that time it opened retail for special orders, and three days a week so the public could shop there on Thursday, Friday and Saturday. Since I dont like to bake but I love to entertain, having dinner parties, I got into the habit of letting the Suisse Shop do the baking! The cakes and cookies there are amazing! My all time favorite is the Suisse Almond torte with raspberry filling and heavenly buttercream icing. But for a chocolate fix, both the Silk and Satin or the Midnight Dream are to die for! Worth all of the calories! The macaroons are the most delicious cookie Ive ever tasted! I have used the Suisse Almond cake for baby and bridal showers and a wedding reception for our son and his wife. Many of the guests raved about the cake, ask me where I got it! I frequently recommend the Suisse Shop Bakery to brides as I am the owner of a business which specializes in cleaning and preserving wedding gowns and have opportunities to talk with brides before they have have made the decision on a cake baker. I tell them they cant go wrong with it...that they simply must do a cake tasting there! The Suisse Shop is a, in my opinion, the best bakery in all of central Ohio!
KN
KN K
This is the 3rd time my family has used the Suisse Shop for a wedding cake; each for my 2 sisters (2012, 2014), and this past time for my own wedding cake (July 2016). We kept returning because our experience, beauty of the cakes, and most importantly, the wonderful taste of the cakes! We received SO MANY compliments on how great our cake tasted. At the cake tasting, all of their flavors were so good, so it was tough to narrow it down because you cant go wrong with any combination! I went with the white chocolate cake with raspberry filing, and french buttercream. YUM! Our cake was so delicate and lightly sweet -- perfect for our summer wedding! It honestly seemed like every guest of ours ate their piece of cake because we barely had any leftovers to take home, even though we ordered slices for 15+ people over headcount. I know a few of our guests went back for 2nds and 3rds! I would highly recommend to any bride looking for a cake vendor! Lisa was easy to communicate with either in person, over the phone, or via email. I emailed them photos of my cake inspiration, and they matched it! We also used/rented one of their beautiful cake stands which is $35 if you pay via credit card, or free if you pay via cash or check! You just need to return within a few days after your wedding, which is a good deal!
KR
Krystal Colles
The Suisse Shop is a vendor I will forever recommend to anyone I know getting married! I have even recommended them to people I know that are simply looking for a crafty birthday cake. This cake is amazing and guests from my wedding still rave about how good it looked and tasted. Someone actually posted a picture of my cake a few days ago with the caption "Time hop simply killed me today. Best cake ever"! The Suisse Shop is great not only for the quality of their cakes but also the quality of their service. Being a spaztastic bride, I felt overwhelmed with nearly everything I did EXCEPT the process of designing a cake. The employees of the shop are so kind, patient and personable. They know this day is important to you and want to do all that they can to make sure that the cake is going to be perfect! I went in for a taste test and was pleased with everything I saw, tasted and felt! Pure satisfaction, comfort and relief! When a place can offer these things in the midst of wedding planning, let them do your cake! You will not regret it and your cake will be talked about like mine is now, one year down the road!
