Carolina Ale House

Reviews 4

AM

Amanda H

WORST EXPERIENCE OF MY LIFE. THE SERVICE MADE ME FEEL LIKE I WAS AN INCOVENINCE AS THE SERVER SEEMED TO ARGUE WITH THE HOSTESS BECAUSE SHE SAT US IN HIS SECTION. WHEN HE FINALLY CAME OVER WE ASKED FOR SOME CHANGE TO PLAY THE POOL TABLE AND GAVE HIM OUR ORDER OF BEER WITH COLD GLASS AND WINGS. WE ALSO WANTED TO ORDER SOMETHING TO GO AFTER WE ATE AND GAVE HIM THAT ORDER TOO. HE SAID IT WOULD TAKE HIM AWHILE TO GET CHANGE. WE SAID NO PROBLEM NOT REALIZING HE MEANT IT WOULD TAKE 20 MINUTES. WE SAT THERE WAITING. WHILE THIS WOULD HAVE BEEN UNDERSTANDABLE IF IT WAS A BUSY NIGHT, BUT THIS WAS 3:30 IN THE AFTERNOON AND I COULD COUNT THE NUMBER OF PATRONS WITH 2 HANDS. I WAITED AND WAITED. NEVER SAW HIM GO TO THE BAR AND AT LEAST GET OUR DRINK ORDER. 20 MINUTES LATER HE APPEARS AND BRINGS US THE ROOM TEMP BEER AND THE COLD GLASS WAS COMPLETELY DRY AND WARM AFTER SITTING AT THE BAR FOR THE FULL TWENTY MIN. WE ASKED FOR ANOTHER COLD GLASS SINCE THAT ONE WAS CLEARLY NO LONGER COLD. HE STARTED TO WALK AWAY AND STILL DIDNT GIVE US OUR CHANGE FROM THE $20 FOR THE POOL TABLE. WHEN WE STOPPED HIM TO REMIND HIM OF THE CHANGE HE SAID, "YEAH ITS GOING TO TAKE ME A WHILE". ILL BE BACK. HE LEFT AGAIN. AND CAME BACK WITH THE GLASS AND HANDED US 3 QUARTERS, I TOLD HIM TO JUST GIVE ME BACK THE TWENTY AND ILL GO TO THE BAR TO GET THE CHANGE. HE SAID SORRY IM WORKING ALL OVER THE PLACE. (WHICH SEEMED ODD SINCE THERE MAY HAVE BEEN ONE TABLE IN THE DINING ROOM AND THE OTHER WAITER WAS STANDING AROUND LOOKING FOR SOMETHING TO DO. THE OTHER WAITER ACTUALLY DID APPROACH US TO SEE IF ANYONE WAS SERVING US. IF I KNEW WHAT WAS TO COME I WOULD HAVE ACCEPTED HIS OFFER TO BE OUR WAITER BECAUSE HE CLEARLY SEEMED TO BE A MORE COMPETENT WAITER). I SAID THATS FINE LET SOMEONE ELSE WAIT ON US OR WE CAN JUST GO TO THE BAR. HE SAID OK. I WALKED OVER TO THE BAR TO GET SOME CHANGE AND THE WOMAN STANDING AT THE WAIT STATION SAID HE; MEANING THE BARTENDER WILL BE OVER IN A MINUTE. THE BARTENDER CAME OVER I STARTED TO EXPLAIN EVERYTHING THAT HAPPENED AND HE INTERRUPTED ME AND SAID "WELL WHAT DO YOU WANT TO ORDER ARE YOU AT A TABLE OR WHAT". I SAID WE ARE SITTING AT A BAR TABLE BUT I WANTED TO PLAY POOL AND I WASNT SURE IF THE WAITER HAD ORDERED ANYTHING OR WHAT. THE WAITER IN THE MEANTIME WAS BEHIND ME ORDERING OUR FOOD I GUESS BECAUSE HE YELLED OVER TO THE BARTENDER I HAVE A TAB ON HER. SO THE BARTENDER SAID OH HES GOT YOU AND PRECEEDED TO WALK AWAY. I SAID "HEY CAN YOU GET ME SOME CHANGE?" NOT REALLY FEELING LIKE ANYONE WAS TAKING CARE OF US JUST FEELING LIKE EVERYONES GOAL WAS TO GET RID OF ME. AFTER THE BARTENDER GAVE ME CHANGE HE YELLED INTO THE MANAGER THIS WOMAN NEEDS TO TALK TO YOU AND WALKED AWAY. I WAS SO FRUSTRATED BECAUSE I REALLY JUST WANTED TO HAVE A NICE RELAXING TIME BUT INSTEAD WAS TREATED LIKE I WAS AN INCONVENINCE TO EVERYONE THERE. IM NEW TO THIS AREA HAVING MOVED HERE FROM CHICAGO, I HAD BEEN THERE BEFORE AND DIDNT HAVE THAT EXPERIENCE WHICH IS WHY I RETURNED, BUT THE MANAGERS REASONS FOR THE TREATMENT IS THAT THE BARTENDER WAS FROM THE NORTH AND HE JUST SPEAKS FAST BUT HES A NICE GUY. I TOO AM FROM THE NORTH AND CAN TELL WHEN IM BEING DISREGARDED. IF SOMEONE HAD JUST TAKEN THE TIME TO MAKE ME FEEL LIKE I WAS A WELCOME GUEST I WOULD HAVE WANTED TO STAY AND ENJOY MYSELF BUT INSTEAD I BEING TREATED LIKE I WAS A PROBLEM THAT NEEDED TO BE SOLVED. UNFORTUNTELY I WONT BE RETURNING TO THE CAROLINA ALE HOUSE ON HANES MALL BLVD. AND THAT COULD HAVE BEEN AVOIDED. IM SURE THIS LETTER WILL FALL ON DEAF EARS BUT I WAS SO DISSAPOINTED FROM THE TREATMENT I JUST HAD TO GET IT OUT TO. THANKS TO ANYONE WHO MIGHT HAVE LISTENED.

MA

Maebre Clinard

This was seriously one of the worst restaurant experiences of my life. My friends and I decided to go here when we realize that the foothills brewery was closed last night. As soon as we were sat and we met our server it was kind of obvious that he didnt really care. As soon as we told him we would just be drinking he just kind of shrugged us off. I had to go to the bar to order another drink because he literally just disappeared. The bartender was pretty nice at first and she got me my drink which is fine but when I needed another one and he still was nowhere to be found shegot kind of rude towards me and told me Id have to order from my server which is fine and I can do that as long as I can find my server.... Well we ordered two more drinks and our server comes back to the table and proceeds to tell us that they cant serve my boyfriend anymore alcohol because the bartender thinks hes too drunk. My friends and I are all really confused considering he hasnt done anything to seem or act intoxicated. And weve only like one drink each. Not to mention our server brought us two drinks so he obviously intended to serve us. My boyfriend asked why he would bring two drinks to the table if he didnt intend on serving us both... I got up to use the restroom and when I walked by a booth I saw a gentleman passed out asleep. I took a picture of him and asked our server why they couldnt serve my boyfriend but they could have someone SLEEPING in their restaurant. He proceeded to tell me that the gentleman was a homeless man they let sleep there...?!?!?! I dont understand how you can allow people to SLEEP in your restaurant but you cant serve paying customers their drinks when a) they havent had but one drink and b) arent even driving. I will never ever be back here. From the terrible service to the way my boyfriend and friends were treated. Avoid this place at all costs unless you want to be treated badly and youre a fan of horrible customer service.

JA

James Britton

Worst experience ever. first time visiting anf I can be say I will never go back. service was horrible and manager was extremely rude. I am 28 and was carded which was not a problem but since my id had a crack across it I was told they would not accept it. I have id people for alcohol for years as well as trained hundreds of employees on carding. The picture on the id was noy faded you could see all of the dates and it was not broken but cracked due to the way it sits in my wallet. The lady takes my id to her manager and he comes back never intriduces himself but instead slams my card down and says he can not serve me alcohol. Never had this ever happen before and will not return to such a place if this is the expectation of service Ale House sets

TO

Tony J

Well the food was very tasty, at least for what we got. I ordered a philly cheese steak and it was amazing and very big for me to finish alone, along with a cup of chilli which was extremely hearty and tasty. My fiancee ordered a turkey guacamole wrap and the chilli cup. Her wrap was also amazing and very meaty which was impressive compared to other places. The beer selection is also great and you can taste a couple of their draft beers. We also sat outside and it felt great! Overall i was content and the service was also good, no complains here. Well try it out and hope ya enjoy as i did. Cheers!