Pizza Plant Italian Pub - Williamsville

Reviews 3

NI

Nicholas B.

SHORT REVIEW: CHEAP QUALITY FOOD + BAD SERVICE + ABSURD PRICING = HORRIBLE restaurant. The MOST EXPENSIVE PIZZA you will ever purchase in the state of New York but then also sacrifices quality by using below par ingredients. In addition to TERRIBLE CUSTOMER SERVICE, this is also the ONLY pizza restaurant in New York that will charge you additional charges for the cheese, tomatoes, sauce and even the DOUGH which is used to make you the pizza that you already paid an initial $15.99 for. I work in the corporate park right behind Pizza Plant and (along with my family and friends) I will be sure to let my employees know of my experience at Pizza Plant so they do not become unsuspecting victims of Pizza Plant during lunch hour. VEGANS & VEGETARIANS in the area: For good quality (NON-GMO ingredients), great tasting, very reasonable prices, and an overall good experience for a quick bite go to CHIPOTLE a 1/2 mile away for better options. MUST READ: THIS MUST BE KNOWN TO UNSUSPECTING NEW COMERS: $77 before tip for two pizzas and two fountain water drinks. SEE BELOW!!!! LONG REVIEW: NOTE: I know this review is lengthy but it is a review based on fact rather than based upon a unique experience or circumstance and YOU MUST READ THIS OR YOU WILL REGRET YOUR EXPERIENCE AS I DID. Pizza Plant is absurdly overpriced and the food quality is very well below any standards of good food quality! My finance and I enjoy exquisite dinners at restaurants including Hutchs; Remington Tavern; Tempo; San Marcos, and MANY other fine dining restaurants in the Buffalo area. I understand that Pizza Plant is an extremely casual pizza pub/restaurant, however I am sharing my past dining experiences to make light to the fact that my finance and I are accustomed to paying premium prices for premium quality food, however we are not used to paying ABOVE PREMIUM PRICES FOR BELOW PAR (POOR & CHEAP) QUALITY FOOD! Please continue to read to view my complete review below. My first and final experience: My finance and I went to Pizza Plant on a whim because she saw a number of great reviews online for Pizza Plant and also learned that they have vegan options for her as well. After we patiently waited for twenty-minutes for a server to come to our table, we were finally greeted by a less than friendly server. We appreciated the fact that the restaurant host did come up to us and apologize for the long wait and stated that it was his fault because he forgot to notify the serving staff. We did not let this ruin our experience and quite simply, we did not think twice about the long wait and kindly told the host that it was ok and thanked him for coming over to us.... ...(MOVING ON)..The issue that warrants this HORRIBLE, HORRIBLE, HORRIBLE experience is this: our servers unpleasant attitude and stiff demeanor did not add to the experience but ultimately it was the OUTRAGEOUS PRICE FOR just TWO STUFFED PRICES (w/ fountain waters) for $77.00 before a tip that will have us NEVER returning to this restaurant PLUS we be sure to tell all our friends and family members to AVOID this restaurant/pub!!!!!!!!! We were shocked when we received the bill. The prices that Pizza Plant wants to charge for pizza is OUTRAGEOUSLY UNACCEPTABLE and you could NOT FIND these prices ($77 for 2 pizzas) at even the most prominent restaurants in Buffalo/Western New York! Quite frankly, Pizza Plant is a RIP OFF. SEVENTY-SEVEN DOLLARS $$$ FOR TWO STUFFED PIZZAS!!!! Insane. Who does Pizza Plant think it is to charge these kinds of prices? These prices are completely unjustifiable, especially because the ingredients that they use are of low quality and cheap. (EVEN IF one went to Wegmans or Whole Foods or Trader Joes and bought the most expensive and highest quality organic/non-gmo ingredients, these prices would still be completely irrational and absurd!). WE THE CUSTOMERS NEED TO VOTE WITH OUR MONEY & NOT SPEND OUR MONEY HERE. DO NOT SUPPORT RESTAURANTS THAT TAKE ADVANTAGE OF YOUR HARD EARNED DOLLARS.

JE

Jenni Lynn

I am a gluten-free vegan, and in the past the Pizza Plant on Transit made me a gluten-free vegan pizza (or so they said at the time)t, with Daiya vegan cheese and a gluten-free vegan soy sausage. I ended up in Buffalo on a Monday in June 2013 and went to their Main location, which said they only do gluten-free crusts on Sundays. I left disheartened, but thought maybe it was different at the Transit location. I called the Transit location and asked if they could make me a gluten-free vegan crust. The man on the phone put me on hold and returned to say yes, they could. I rushed there excitedly and very hungry. I explained to the waitress the conversation I had on the phone and ordered my gluten-free vegan pizza. She left and came back with the manager, who wanted to clarify my order. I told him I had been here previously and had a gluten-free vegan crust made specially for me, and that I called ahead today to make sure they had the ingredients to make me one today. He explained that the gluten-free crusts are pre-made frozen and contain eggs, so there was no possible way for me to have a gluten-free AND vegan pizza at Pizza Plant. I even played him the recorded phone call (I record all my calls) of his employee stating they carried it. He apologized, and explained that the only gluten-free vegan thing he could offer me was their vegetarian chili. I ordered the chili with added soy sausage and it was delicious, but it wasnt a pizza nor was it very filling, and it was too expensive to buy a 2nd bowl. I thought maybe hed redeem my experience a bit by offering up my chili for free, but in the end the waitress plopped the bill with a coupon for $5 off my NEXT visit, expiring in 3 months - and living in Arizona, I knew I wouldnt be able to use it. I walked away still hungry and totally disheartened :(

ER

Erin Wornick

Not sure whats happened with Pizza Plant because my experiences have usually been great ones, but last week I went here with family and it was not the greatest. My husband ordered his favorite soup, gazpacho, and it was flavorless. He wanted to ask the waitress for hot sauce just to give it some flavor but she was no where to be found. His daughter had to get up and go find her (granted, it was the dinner hour and it was somewhat busy, but we hadnt seen her at all in the restaurant for about 10 minutes after appetizers were brought out). She brought his hot sauce a couple minutes later and apologized. Our food came, and it looked delicious as ever. I ordered the Tex-Mex bread bowl salad, with salsa and sour cream as my dressing. It wasnt until half way through that I realized that the "salsa" was actually their pizza sauce (thanks to the jalapenos on the salad those bites were spicy and I couldnt tell). It wasnt until I took a bite without a jalapeno that I realized it. Again, our server was missing, and the next time wed see her is when she started clearing the plates. My son-in-law also stated that the bun for his burger smelled of the plastic bag that it had been stored in, but he didnt say anything until after he had eaten most of it. I decided to take my salad home, and to my surprise, the bread bowl was not cooked all the way towards the bottom (the upper edges of the bowl seemed a tad light, but were cooked well enough to eat). Im not sure if Id want to eat here again, though it was one of my favorite special restaurants (cant afford to eat here all the time so its reserved for special occasions).