Spot Coffee
| Address: | 55 Railroad Pl, Saratoga Springs, NY 12866, USA |
| Phone: | +1 518-306-5323 |
| Site: | spotcoffee.com |
| Rating: | 4.1 |
| Working: | 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 7AM–10PM 7AM–10PM |
Location
Photos 100
Reviews 19
KA
Kathryn Mora
Recently, I ate at Spot Coffee with friends. I ordered and picked up my salad above the sign “Dirty Dishes” which struck me as a bit unappetizing. But, I let that go because I was excited to go to a new cafe in the neighborhood I used to live before I moved to Boston. Unfortunately I didn’t have a good experience. Dont know which was worse, my spinach & fruit salad or the treatment I received after I reported problems with my salad. Spoke to the woman behind the register regarding my the limp discolored spinach leaves with the mushy slimy blackish green things as I showed her my salad and dangled one of the mush things in front of her. She did say they try to pick them out. Well she missed a few. It was obvious she didn’t care about me or that I was dissatisfied with the salad. At first I started putting the limp discolored spinach leaves and the bits of green mushy goop aside and continued to eat my salad as my friends and I spoke to each other, not wanted to make a big deal about it. But soon I was pushing more bad salad aside than good salad. All I wanted the woman to say, “I’m sorry for your bad experience. I understand why that makes you feel unhappy. How can I make you feel better, to refund your money or make you a new salad and make sure it’s the best salad you’ve ever eaten?” Nothing. When I told her I wouldn’t be coming back, she rolled her eyes at me and said nothing. At that point, I asked to speak to the manager and after she whispered something to her I was connected. The manager was not much better, although she did say that they get fresh spinach daily, but basically acted as if what I experience was of no consequence to her. She did offer to make a new salad which I passed on partly because I didn’t want to have a salad made from the same “fresh” spinach and also I need to drive back to Boston. A money back option would have been nice. But, better than that, "Im so sorry for your experience...." A young person standing next to the manager, obviously working at Spot Coffee listening to the whole thing said to me with respect, empathy, and like he genuinely cared (the first person up until now), said, I’ll make you a new salad that will be good. I could tell he would have put his heart into it and I am certain it would have been great. That’s what I was looking for, someone who heard me, cared about my bad experience and wanted to make it better. That’s all I was looking for. Unfortunately, I had no appetite anymore and besides I needed to take off for Boston. But, he is a jewel and should be a role model for customer service attitude and skills. When I returned to my friends sitting at the outside table a man who evidently been waiting in line to order came up to me and said, “She really didn’t treat you very well.” So you see, it wasnt just from my prospective. Is this the kind of experience you want people to have at the Spot Coffee, even one time?
CH
Christina Mirabile
I had bought three lattes that were not cheap and each and every one of them was watered down and tasted like bitter espresso. I had alerted a very nice lady working there that this had happened and I really wanted to continue to go to Spot Coffee, but also wanted a good cappuccino or latte. She had said she would leave a note at the front desk for a free latte. My son went in because I am disabled to get the free latte, but the manager told him no and said there was no such note and that she would have to speak with the owners and get back to me (via telephone when I called her). She offered me a drip coffee. I told her I spent over $15 there for lattes I couldnt drink. I told her I was disabled and hard to get out and that is why my son goes in and grabs the drinks for me. I always give a place a few chances. I also let her know that if she or one of her employees did not get back to me as promised within a week I would be writing a review. It has been over a week and not one person from Spot coffee has called me. I understand that she has to follow policy, but the customer service is just horrible along with their lattes. I cannot stand Yelp, but will be writing on that website next. From now on, will have to stick with wonderful espresso from Healthy Living Market and Cafe. Best cappuccino in town. A little far away, but no other choice at this point.
JE
Jessica Evers
When I first moved to Saratoga a few months ago, I found this place to be a perfect quick bite with coffee options. The food was good at that time. Recently, Ive been extremely disappointed. Im not sure if they hired new cooks, but the food is down right terrible. I got a pizza a week ago and it was completely soggy, cheese fell right off the slice. What really set me off was when I got a salad to go. They forgot chicken, AND my salad had moldy cheese. It literally smelled like mold and I had to throw it away. They did say they would refund my credit card, the least they could do.
CA
Cate LaBarre
A new favorite. Off Broadway, never crowded in my experience. Good tea selection. I REALLY appreciate gluten-free options for breakfast and lunch. Always freshly made. Friendly service.
RI
Richard Spitler
Ive been here twice now, and both times I have been greeted cheerfully and had delicious coffee roasts both times. Calming, modern atmosphere with low music and clean facilities.
GU
gus basil
cozy......relaxed.......got my drink right.....nice atmosphere....ahhhgh i knew something was missing ...theres no music , could use some music would be a plus.
JA
Jacob Weakland
Love the set up! If you are looking for a place to go that is not so "main stream" try Spot coffee. Delicious brew and a variety of food options.
JU
Justin Cohen
This is my wife and Is favorite spot for espresso drinks, paninis and more. Fast service, and awesome environment. Food is 5 Star all day long.
EZ
Ezra Levy
Coffee is bad and the AC is hardly noticeable when in the general sitting area. Not much to like here except the friendly staff
KE
Kelly Gaiser
This is a great place to sit down and have a nice coffee, but they also have fabulous sandwiches, soup and smoothies.
KR
Kristin Anderson
The pizza is very good. The service is awesome. Very friendly staff and the environment is cozy and just plain nice.
MI
Mike Lyons
Excellent frappes and food. Staff very friendly. Also great place to bring your laptop and get work done
FE
Fernando Gómez-Baquero
Good variety of coffee and food. Sandwiches and soups are often good. Good place to work on your laptop.
BR
Brent a
Very creative and fun drinks. The food is also great. Great place to sit and relax enjoying the sun.
PE
Peter Gottschalk
Food was fresh with a leaning toward natural and successfully upscale yet reasonable prices.
DA
David Cheek
Great place to work on laptop if the power goes out in Saratoga. Very nice customer service!
E
E D
Coffee and pastry was okay but the servers were not very friendly, the few times we visited.
JO
Jonathan Dadekian
Great salad, friendly staff and nice atmosphere. I would definitely stop here again.
RI
Riclyn Casey
Amazing food and amazing coffee i live down the streer and all i drink is spot coffee
