Long Pond Family Restaurant
| Address: | 496 Long Pond Rd #1, Rochester, NY 14612, USA |
| Phone: | +1 585-225-1560 |
| Site: | longpondfamily.com |
| Rating: | 4.3 |
| Working: | 7AM–9PM 7AM–9PM 7AM–9PM 7AM–9PM 7AM–9PM 7AM–9PM 7AM–2PM |
Location
Photos 36
Reviews 28
JE
Jennifer Guyon
In our party of 8 (Grandmother, father, uncles, fiance, son, etc.), we dined for an early dinner at 4 p.m. Half of us ordered the broiled scallops, myself included. When our plates were set before us, I noticed immediately that the scallops were overcooked as they were barely over the size of a nickel (if cooked properly, they should be x3 that size). I decided to give it a shot anyway and they were chewy and, again, severely overcooked. I even had my father try one (he believes it to be in poor taste to send food back) and with one taste, grimaced and said, "Send it back". I called our waitress over and told her of the poor quality and she stared blankly at me for a moment and asked what I wanted to do. I told her that for some reason, everyone elses seemed to have been cooked more to their satisfaction, so perhaps he stepped away for a minute or two too long and I would like a redo. She responded by saying my dish was actually the last of the scallops they had left. She told me to try the Chicken Cordon Bleu and it comes over some pasta. I said sure and she took the scallops and my fries away (as I would then be getting the pasta as my side). When the waitress came back, the Chicken Cordon Bleu was on the plate, however, she stated that the cook was not going to give me pasta as I already had my side with the scallops. I reminded her that she had taken my original side back along with the scallops and she made a deep sigh and said, "I know, let me see what hell do". A minute later she came back with a handful of stale fries on a small plate. This is the situation: The cook (I use the title loosely) overcooked the last batch of scallops and instead of making his apologies that they did not have enough to serve all and someone would have to choose a different dinner, he chose to serve it anyway (he should have been embarrassed, the quality was that poor). And upon sending such poor quality food back to him, he further chose to be passive aggressive through the waitress by withholding the side. Mind you, this was a party of 8, the bill was affordable, however, not under $100 and some of my family members are regulars. A note to the owners: Sea scallops are not cheap, even in bulk. It would behoove you to train this cook how to prepare sea food accordingly. Youre doing it wrong if sea scallops are cooked to such an extent to easily confuse with bay scallops (significantly smaller). This cook is costing you money in waste of improperly cooked food and customers that will not only not come back, but encourage others not to as well. You further allow your cook to take out their frustrations on customers, intimidate your waitresses (as she stated that she "hated to be the middle man", you end up with a publicly poor review and negative strike on your establishments reputation.
DA
Daniel M
Waiter was very friendly, but with the regulars. It was more social hour than it was working for her. The cook was very quick, but other than that I am less than impressed. I would only recommend this place is you have time to wait. She didnt even bring us our check after 15 minutes, another waiter had to. She didnt ask how the food was or if I wanted a refill on my water. Very poor considering the place was hardly busy.
NA
Nathaniel Gustke
Had breakfast at this establishment. Seniors make up 90% (no exaggeration) of the seated tables. Food was okay, good prices. Service was less than par, took upwards of 10min to get another drink. As of now, we finished our meals going on 20min now, and still havent received our check. Waitress also doesnt have any geographic knowledge, literally doesnt know where the U.S. is on a map.
MA
Matthew G.
Great diner. The food is always well prepared and delicious. The staff is friendly and efficient...and will accommodate special requests. Like adding a fried egg to my bacon cheese burger. Yummmmmmm
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Fred Howe
Great food and excellent prices! Eat here at least once each week and on every occasion the service continues to be superb! Highly recommended!
KA
Kathleen Shedler
Great place. Very friendly staff and fast service. We had breakfast and it was delicious!
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Ross Koenig
Great selection. Good value. Attentive wait staff. Clean and well kept facility.
CA
Cathy Carey
Never had a bad meal. Servers very good and friendly. Always happy to see you.
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Susan Butler
5 "Bs"....Best food, Best prices, Best service, Best atmosphere, Best menu!
MA
Mark Goldberg
Good: food,service, comfortable dining atmosphere, for family too.
KR
Kripa C.
My sunnies are always perfect. And love the employees. So nice!!
CH
Charles Noonan
prices are a joke....$4.55 for a cup of ne clam chowder...really?
DA
David Kavanagh
Really good food, friendly service. I dare you to skip desert.
JO
John Kemter
Great food at the best prices. Breakfast is my favorite!!
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A Private User
Great place for early morning breakfast with the family!
CH
Chris Priestly
This place is alright the food isnt the greatest
TO
Toni Markowycz
Always good food and even better staff
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Richard Frisicano
Fantastic fish fry. Best in Rochester!
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Tammy Capizzi
They have an entire page of omlets!
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Nancy Leyendecker
Nice selection of food and delish!
PA
Patti Miller
Good selections, great atmosphere.
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Shawn Mou
A hair rundown, but not unpleasnt
MI
Michael Hurst
Always a stop when in Rochester.
DA
Dave Campbell
Food is great with fair price.
RI
Richard Durrant
Good friends and service
JA
Jay
Great breakfast.
MA
Makeshiftlake35
Food is delicious!!
MA
MARY ANN HOIAAS
Love this place!
