Templeton Landing Restaurant

Reviews 4

A

A Private User

We had an absolutely horrendous time. The server was awful. He took 20 minutes to bring us our waters--so long that the hostess dropped off a couple before he got to us. Watching him struggle at another table--we gave him our order all at once. Drinks and a burger and fish and chips... which we thought was not a very big deal. After nearly one hour went by and asking Mike multiple times--he kept saying that the bar was "backed up" (odd, because we arrived between lunch and dinner)His last story to us was that because we ordered a special drink, he had to take the ticket to the main bar and they had to make it there... and thats what took so long (We ordered the 160 Margaritas...) He told us on 4 separate occasions that the food was coming... again: a burger and fish fry. Finally at one hour 30 minutes, we caught the attention of another server who was leaning on the hostess podium chatting up the hostess. He offered to go to the kitchen and check on our food. He said our server was really busy. The hostess however said she hadnt seen him in quite a while. When the second server came back he said "They put the wrong cheese on your burger. He had your back. Hes getting it fixed". Still no food. Another 20 minutes and our server finally dropped off the food. The cheese was coagulated on the burger and the bacon was so cold that the grease had gelled on it. The fish was re-dropped, as it was obviously under the lamp for a very long time. I know it was re-dropped because the outside of it was very hard and dark brown with white marks on it. Finally, nearly two hours in, the hostess asked if we wanted to see the manager. The manager came over. When we mentioned we had been waiting almost 2 hours (1 hour 50 minutes exactly)she actually chided us--asking why we didnt ask for her after 15 minutes. She was very dismissive. I tried to explain to her that we were both in the restaurant business and trying to give them the benefit of time, as this was the 4th of July and he appeared to be a new server... she was so rude that she didnt even comment, just to say that we should have gotten her attention sooner. Not once did I see her walk the floor or check on tables--anything that might have even given the appearance of actually caring about her guests. She asked her hostess and server if we had been waiting 2 hours for our food and they said that yes, we had. Finally she offered to get everything re-cooked. She said it would only take a few minutes and that she would stand "right there and watch them". No, thank you. Too little and way too late. I cannot believe how horrible our experience was: The service was brutal. The server should immediately be removed from the floor. The hostess was oblivious. The manager was clearly over her head--but to blame us for not saying anything when we kept trying to give them the benefit of extra time??? That was nothing short of rude. Im embarassed this place. Having been in the restaurant and banquet industry, there is absolutely no way ever I would ever recommend this restaurant to anyone for anything--and I will go out of my way to spread the details of our experience. Weve eaten at your restaurant before and have had "ok" service and "fair food". Thankfully you have a nice view and no real competition. We wont be back.

KR

Krystal Lynn

Templeton.... what Happened?? This is a beautiful restaurant with an amazing location right on the water. If you can sit near a window or outside the view is amazing and it is a great spot of a few drinks. That being said I just returned from lunch and I am wondering...what happened? Templetons prices have always been a little "high" but the tradeoff was always amazing food with a view. I have to say that I was very unimpressed with lunch today. While our food wasnt BAD ... it really wasn’t worth the price paid and really lacked that "wow" factor. For example my $15 crab salad was just ok. When it arrived I was surprised how "unattractive" it was (if you will). Had mixed greens been used instead of plain iceberg the visual appearance would have been that much more appetizing. Additionally it really lacked flavor, the dressing wasnt really flavorful and it really needed a few red onions or something just to bring it to the level I have come to expect from Templeton. "Beef Sliders" we also ordered and while tasty...I was really surprised at the lack of visual appeal. Picture two small little burgers (like the lens of your glasses) on a large white plate.... period. Why not serve them on a smaller plate on top of a piece of red lettuce? I realize maybe I sound like I am being very critical but I have been here before and enjoyed many meals but this time left feeling disappointed. Had I been here for dinner and waiting over and hour just to sit (as many un happy reviews have noted) Id likely be VERY disappointed hence the reason for this review...I am hoping management reads it and does something =o) all and all yes I will be back…can’t beat the location!

MA

Mary Rita C

Ive never been so discussed April our waitress charged us twice on our credit card. When we asked her to credit the mistake she had a manager come over after waiting a half an hour he gave us the original bill back that was charged in error and said I fixed it . We asked for the receipt saying credit he said oh I dont have that you have to trust me . We checked the bank this am not only did that charge go through with a tip added to it but our real bill was changed as April the waitress changed our tip total to increase her amount.so she walked away with a double tip and forged a bigger tip on our original bill the absolute nerve . Our bank called them on conference call with us and told them how to credit right away so we dont have to wait 5 days The account manager said she couldnt do that with their computer and we would have to wait. She also verified that our original receipt was altered but stuck up for waitress saying she didnt mean to do it. Promised to call back with a follow up after taking this to management and we never got a call back . Templeton Landing lacks integrity and very poor management. We are deeply disappointed as frequent patrons of this establishment for years. We will not recommend this place to anyone. I will be following up to make sure April is not retained as an employee

BO

Bob Pellnat

We were there 8/6/16. Waitress asks drink order, we say just ice water with lemon plz. She had a wine bottle size of water with her and poured into our about 6oz glasses, no ice and luke warm, Ill be back with lemon. Comes back takes dinner order, says they are stilling slicing lemons, what about ice? Takes dinner order from the very limited menu. 2 fish fries, cheeseburger and shrimp & scallop flatbread. This is sports bar food not a night out for dinner. 20 minutes later we finally get three slices of lemon for 4 people. Still no ice water. Brought an extremely small loaf of bread with 2 dipping sides, friend asked can I just have some butter, yes u can. Dinner arrives fish looks nice and friends said it was good. but better off going to local tavern for a lot better and cheaper. Flatbread friend wouldnt comment, looked raw, cheeseburger ordered medium was over charred on the outside and well done on the inside. One bite left with dinner waiter comes over and says looks like u guys could use some ice water, with a picture he fills our small glasses and waitress leaves a bottle of warm water. Still no butter for the mini loaf of bread. 2 stars for the view, cuz u have an amazing view doesnt mean u give up on everything else. Menu is very limited also. We will not be returning, major disappointment.