Address: | 601 Westchester Ave, Bronx, NY 10455, USA |
Phone: | +1 718-585-1401 |
Site: | pizzahut.com |
Rating: | 2 |
Working: | 11AM–11PM 11AM–11PM 11AM–11PM 11AM–11PM 11AM–12AM 11AM–12AM 11AM–11PM |
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an a
THE ABSOLUTE WORST-I ordered a pizza around 7pm on December 30th. After a long strenuous day at work I thought that some comfort food would be the best way to unwind from the hectic work week. Well, I was wrong. I originally wanted regular wings, but those were unavailable at this location. I swallowed by pride and got the boneless chicken instead. To their credit, these were the only thing that I ordered that came as expected. In fact they were delicious. However, the pizzas I received were horrendous! While one was missing toppings and burnt beyond repair, the other arrived cold. I know things get hectic and this is the holiday season but this is unacceptable. I tried to call the store to divulge my grievances with them personally and all I got was the run around for TWO hours. TWO HOURS. Two hours of calling from two different phones and being hung up on and left on hold with promises of being transferred to managers who apparently dont exist. This experience has been so tiring and exhausting.
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Eric Brown
I live in Harlem but I usually take a trip out to New Jersey to eat at Pizza Hut with the family. I was curious and to see if there were any Pizza Huts closer to us that did not just sale the microwave-ish mini pizzas. I was surprised when I found this one in The Bronx. My experience was excellent. I called and placed my order that was taken very professionally. The nice lady said should be ready in 15 – 20 minutes. It took me about that long to drive there and I was happy that they had their own parking spaces too. Once inside I notice about 6 customers waiting for their order. I walked to the counter and gave them my name and paid for my order and in no less than 2 minutes it was ready to go. The nice lady opened the boxes to show me my pizzas which look great and ready to eat. When I got home the kids were really happy because I got them the pizza sliders. We enjoyed our meal and will definitely order from them again.
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Cassial Cardinez
On 9/4/16 I ordered a pizza with extra sauce, spinach, mushrooms and black olives on one side and pineapple/beef on the other side for pickup. When I got there 30 minutes later my order wasnt ready and 46 mins after my initial order my order was missing the spinach. After waiting an additional 5 minutes to have the issue resolved I saw someone with a bag of raw spinach placing the contents unto my pizza. Apparently they dont cook the raw spinach at Pizza Hut because its a fire hazard. Thats a mystery for another day. When I took my order home the pizza was intensely dry - The extra Marinara sauce I requested on the pizza was barely even recognizable. I would never again put my family through this disgrace of a pizza chain Restaraunt. Theres a valid reason why the reviews for this establishment is so low. Pizza Hut doesnt care about their customers.
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Alecia Gonzalez
Obviously I hated my service and obviously the owner does not read these reviews or does not care about the business. I ordered online at 6:30 and did not receive my food until 9pm. Every time I called I was lied to when they said they spoke to the driver and would be here in 10 minutes (this happened for about an hour). When you call the phone is busy. Marco, the manager, had no idea how long my order was going to take to be delivered. Then they messed up the order and of course, my food was cold. They dont give refunds or try to compensate customers when they have failed. I will never order from here again. Ill order from Dominos or Papa Johns. They should just close down and save themselves the shame from being laid off when the site goes under from bad managing.
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Lowe Lopez
This Pizza Hut is the worst! We placed an order and had to wait over 2 hours to receive it. We ordered at 9:10 and we got our food at 11:34. We kept trying to call the restaurant to check the status, and the phone was busy for over an hour. When my girlfriend finally got through, she was told that the order already left with the driver. The person who answered said that they were very busy and backed up with orders, so to make it up to us, they would give us a free soda. I found that strange considering the driver had supposedly already left. When we finally got the food, it was ICE COLD! We had to reheat it in the oven. I will NEVER order from this place again. They have no idea how to run a business properly.
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Anthony Cruz
I placed a big order at 9 pm and now its 11 pm, I received a confirmation number and delivery time was said to be 1 hour and 50 minutes. Now when I call this location it says its closed. Wheres my families food??? I will never order from Pizza Hut again. Someone deserves to be fired. You just lost me, my family and friends as customers. Thats why Dominos is way better. They actually have employees that do their jobs and care about giving people what they paid for. I should call the Better Business Bureau and have them come take a look at the type of business this location is running. I should call the health inspectors also because this place looks dirty. Would give negative stars if I could.
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Nena901
The delivery takes over an hour, the pizza arrives cold and undercooked... I have ordered from them 3 times and my fiance got sick 2 out of the 3. He didnt get sick the one time he had 15 mins of extra patience for me to put the pizza in the oven to ensure it was fully cooked and crispy. We order pan pizza by the way...the bread sticks are hard and inedible. For my late night fix....Chinese food it will be. Calling this location is the worse, the place you on hold for 10 mins (the longest ive lasted) and when they answer they hang up on you. They get annoyed when you call and inquire about the eta. They are the worse and should be shut down.
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Joshua Nieves
Never again after nearly waiting an hour for my food there was something that bothered me more when it came to the service, first of all why none of the workers have a hairnet or a hat or gloves on when they deal with the customers food, that is a hazard u never know where there hands been at or what they touch before hand. I DO NOT Recommend this place everrrr think twice cause they will have u waiting not only for the customers who ordered online or called but also those that went personally cause u are going to be Pissed waiting for these people to be done
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Aida Roman
That was the worse pizza huts ever i dont recommended to no one i had to way a hour and ten minutes for my order then the person that was infront taking the orders was mad slow then she was dealing with the pizzas with no gloves and nothing in her hair to cover her hair evertime the phone used to ring she pick up the phone then go to the back to deal with the pizzas then in top of that she had people from outside go to the back to have a conversation when the place is full of people very very unprofessional i would never visit that pizza hut again