|Address:||950 Providence Hwy, Dedham, MA 02026, USA|
|Working:||11AM–10PM 11AM–10PM 11AM–10PM 11AM–10PM 11AM–10PM 11AM–10PM 11AM–9PM|
Terrible. Not particularly busy, but waited 35 minutes for food, which only started being bagged when we asked. Several customers came up to counter while we waited to get missing parts of their orders. Left the sauce and pickles off our burgers, which were overcooked and tasteless, which we realized once were back in the car. Maybe Im spoiled living near a five guys, but l will never go to a shake shack again. If you are looking to over pay for a small, poorly cooked, incorrectly garnished burger, slowly made by unapologetically inefficient staff, this is your place.
Found a Shake Shack when visiting New York. It was a great experience. Basically old fashioned hamburgers. When the store opened in Dedham, it was a great treat. I found the same quality as I did in New York. The counter staff, and staff in general were very accommodating, and interested in the customers...and there were many customers! Simply stated, whoever is doing hamburgers in the area, will have a run for their money. You must check this Shake Shack out....a real treat and a bargain!!
Today I sat and shake shock for half an hour waiting for a Smokin Burger 2 orders of fries and a milkshake as I sat there I watched people that came in after me get sandwiches milkshakes fries cheese fries as well as hot dogs and leave before me when I finally spoke up and said something to the staff he claimed he was working on my order right now after that I still had to wait another 10 minutes for my milkshake which made my sandwich as well as my fries cold.....
DO NOT SUPPORT THIS BUSINESS -shorted us $10 worth of food -waited 30 minutes to get food, cold on arrival -bit into something in my ice cream cone that caused me to vomit on the sidewalk -seemed very understaffed This place was so terrible i honestly thought somebody was playing a prank on me. This place is god aweful, the experience i had there was borderline criminal. I wouldnt wish the horrors of shake shack upon my worst enemy.
The family was looking for a burger meal so we went to shake shack one of our burgers had some hot peppers diced cherry peppers it was explained to me i love there food but i cant have any kind of hot peppers so I called to speak to a manager and his name was Juan Santos so the higher ups in the company can see his name . He was so polite and helpful my wife works close and told me to bring receipt and he will take care of it .......
While a little bit more pricey than some other burger places, it does offer a variety of unique items. The chicken sandwich is delicious - nice combination of crispiness, tang from the pickle, and coolness from the ranch sauce. And the shakes are delicious; while they look small, it is all you need. The place is also very spacious and offers plenty of seating.
Tech Concierge at THB
Burgers are tasty, not trying to compete with the high end restaurants or fast food chains. Cheesy fries are evil in a good way. Looks like crinkle cut fries with Velveeta on top but the cheese tastes real and is a very nice complement to the fries. Service can be a bit slow but not terribly.
Always high quality food and flavor. Always faster service than you expect when you see the long line. I usually try the special of the season and am never disappointed. Plus they have the best free water which sounds dumb when I say it out loud but trust me.
Fantastic mushie Burger awesome fries and real, thick, milkshake! Sub-par service. I stood staring at my Burger waiting for the server to give it to me along with several other patrons. I was watching my food get cold because she was so slow.
Currently, my wife and have been waiting for out order for almost 40 minutes. For almost $35, youd think the service would be faster and the staff would be a little more friendly. First and last trip here.
Self described "hip chain" is a handy spot for a better than average burger and shake. Service might be a little dicey, but hip is in the eye of the beholder. You pays yer money and you takes yer chances.
Good fast food burger chain. Amazing shakes! I highly recommend trying the brownie batter shake if you like chocolate! It is delicious! This location is clean, quick and courteous!
Very expensive. With the price, one would think the service would be better. However, it is extremely slow. Maybe instead of profiting, maybe reinvest in some quality management
Great food, though it does come at a rather high cost which may turn some people off. If you are willing to pay more than the average burger joint for quality food
Took forever for our food and they messed up the order...food is ok but I think this place is overrated...like a slightly fancier wendys but triple the price
This location is better than other one I visited before, but shake shack needs to improve the presentation of its drinks, those white plastic cups are ugly.
This location has really gone down hill. Totally messed up the order, watered down cheese sauce, sloppy custard. Staff is rude and even mean towards kids.
Always a great time. Consistently good food, although its a bit pricey. Never fails to deliver the same delicious burger with that scrumptious sauce.
First trip to a Shake Shack! Great burger, bummed they have crinkle fries instead of shoestring, but Im here for the beef so five stars it is!
One of the best burgers I ever had! The crinkle cut fries are really good too. The 50/50 drink (1/2 lemonade + 1/2 iced tea) is so refreshing.
Great Chicago dog, really good mushroom burger, and you cant go wrong with Stumptown cold brew, the really good coffee from Portland Oregon
In comparison to other fast food here you can get shakes and play foosball. Good quality is perfect, as well as it has beepers.
Their burgers are delicious! My boyfriend loves their chicken sandwiches. Would recommend it if your craving fast food.
Delicious mushroom (vegetarian) burger and shakes, but a little pricey as most of the burgers are on the smaller side.
The famous NY burger joint finally comes to Massachusetts. Great selection of burgers and other foods.
Great staff, easy to get to and park. And of course, best burgers and cheese fries Ive ever had.
Great food, love the high energy and delicious milkshakes...craving a shakcago hotdog right now
Good food, but not cheap, and service is very inconsistent. The lemonade tastes synthetic.
Im pretty sure God is the cook, because these burgers make it feel like Im in heaven.
Good burger and fries. Always a line. If you are in the area its worth the wait.
Great food, with many off-center choices, as compared to other burger joints.
Burgers are pretty good. The strawberry shake is flavorful and not too thick
Good food, ok prices. I wish the food were better or the prices were better
Awesome greasy burger. Shakes are excellent. A bit spendy, but worth it.
Black and White shakes are good. But the fries and burgers are just ok
The burgers are good but nothing amazing. Their shakes are very good.
great food, okay decoration, polite servers, and a pretty clean place
Food burgers fries and shakes. Serving sizes should be larger though.
Great place to eat a burger and a beer. Outdoors seating available.