Chipotle Mexican Grill
| Address: | 616 Fellsway, Medford, MA 02155, USA |
| Phone: | +1 781-393-6871 |
| Site: | chipotle.com |
| Rating: | 4.1 |
| Working: | 10:45AM–10PM 10:45AM–10PM 10:45AM–10PM 10:45AM–10PM 10:45AM–10PM 10:45AM–10PM 10:45AM–10PM |
Location
Photos 77
Reviews 20
MI
Mikey B
We love Chipotle and spend a small fortune patronizing their business. However, We will NEVER AGAIN have anything to do with the Medford Mass (Fellsway / Wellington) location! Every single time we order from this location they get the order wrong and its never ready on time as promised! The staff on hand is always polite but just cant get the job done as promised. Management seems to hide in his or her office and ignore this! Today, was the straw that broke the camels back. I asked to see the manager. I never do this but I wanted to speak to him or her and find out why I always have issues at this location. The manager told the cashier to take my name and number and next order was on the house. I politely declined the offer. I simply said dont bother. Im not coming back! The cashier had a sad look on her face as if she did something wrong. I made sure to tell her that my dissatisfaction and frustration was not with her but the Manager. The back story; The order was supposed to be ready at 5:30pm. I arrived late at 5:40pm and the order hadnt even been started yet. Im a very reasonable person but if you have an online order App for this purpose , it only makes sense to fulfill your end of the deal. Then I was told they were out of chips. I asked for a refund on the chips since I pre paid using the App. They informed me that they were making more chips and would only take a few more minutes. After 15 more minutes I finally got my chips. But after I got back to the car, one of my kids reminded me of how many orders of chips we actually ordered. Sure enough they screwed that up too! Ive had it with this location! From now on its Davis Square Somerville or nothing!
CH
Chris Krause
Food is great, staff is very friendly. Noise is too loud - they could save some $ getting rid of the canned Muzak that just annoys people and makes it less enjoyable to eat there. Also, they have difficulty keeping the line moving. When you get past peak times, they seem to wind down to only one or two people on the line, and then if they only get 3-4 customers it can take forever to get in and out of there. And at peak times if the line is to the door, it means a 20 minute wait.... the foods good, but its not that good. But I guess if they have a line out the door, and the Boston Market two doors down is empty, then thats telling you something, right?
CH
Chris Difranco
Chipotle in general is a good spot for a burrito. This one however, is a disgrace. Ive been going here since it opened and have watched it just get progressively worse. Ill be back to chipotle but never this one again. The employees at this one need to learn some basic manners for your customers, some basic cleanliness since youre handeling food and some basic communication skills since the cashier couldnt understand me asking for chips and a soda in either English or Spanish, I had to physically point to what I wanted and sign it. mind blown how bad this trip was.
SE
Senorita McSherry
Our Spanish Club (from RMHS) went to Chipotle in Medford as part of a field trip. The service there was excellent. They were willing to speak with us in Spanish and even help us with our Spanish. The workers were friendly and checked in to make sure our food was good, and it was delicious. The food was cooked to perfection. The restaurant was extremely new and clean. We would most definitely return this Chipotle on our own or as a group again. The experience we had was unforgettable. ¡Gracias!
AD
Addy Procter
Worst Chipotle Location, and dont get me wrong Chipotle is my staple food but talk about pathetic portions. I was given a few shavings of the carnitas and maybe 2 tablespoons of guac. I dont know if the manager told them to stop giving huge portions away because they were loosing money but I just paid full price for two borito bowls that are about half full (mostly with rice and beans) and neither of which were labeled (not a big deal but all the other locations do it).
MA
Mathew Braun
Well, its a Chipotle, much like youll find anywhere in the country. My main motivation for coming here was to find Whole-30 compliant food while I was traveling, which was a success! The service at this location was just okay - occasionally staff were preoccupied talking among themselves instead of ringing me up quickly.
RI
richee byrd
I love Chipotle with all my heart. This location is horrific. Always dirty and always super slow plus bad service. Let this not be your Chipotle experience! After visiting at least 6 different locations across multiple states, this one is definitely the worst and not up to par with Chipotle standards.
A
A Private User
Amazing place, using organic vegetables and free-range chicken and pork. Yes, McDonalds at one time held a majority share, but on October 13, 2006 has divested all of their shares of Chipotle and now have no say in the company. Chipotle is hands down my favourite "fast food" chain in the country.
DA
DaChiefMizzy86
Definitely one of the best Chipotles in the Metro Boston Area. Every time we order, we receive friendly service and a good portion of food. The food is always fresh and tasty, I would suggest to try and arrive prior to the 7pm rush, either way, the service is quick, even if the line is at the door.
A
A Private User
I have had my share of Mexican fast food and for the price you pay you come out more than satisfied. I had some burritos at some mom and pops establishment and it did not hold a candle to the taste and quality of product that is used to make the burritos at Chipotle.
SI
Silva Cleiton
Muy bueno pero las mesas siempre están sucias. Very good but the tables need cleaner. Hiring more people
CR
Creative Avatar
While I dont recommend the burritos at this location as they are almost always sloppy, the bowls here are awesome. They give solid portions, the product is fresh, and they never run out of cold iced tea.
CA
Casey Rendon
Long line during dinner but all hands were on deck and line moved as fast as was reasonably for a place of this size. Food was great, nice staff, and clean eating area with stocked napkins, forks, etc.
AM
Amanda Brown
Great staff here. The managers expect great things from their staff, and make it right for the customer even orders are incorrect or delayed. But they tend to be efficient and get it done right!
FR
Fredna Pierre
The service is great! Portions are enough for anyone. The store cleanliness isnt exactly top priority for the staff. The tables should definitely be cleaned more often.
NI
Nicholas Bozovic
The food is pretty good, and while burritos are not my favorite, the tacos are pretty good. So are the quesadillas, even though they arent officially "on the menu".
A
A Private User
Staff is not friendly. Staff is changed. Earlier the staff was very good. Chipotle food is great as usual, but service is not. Do not recommend to go at this place.
SA
Sally Buta
Its a chipotle. Love the food. Easy to feed teenagers with hollow legs. This one is too cold though in the summer. Waaaay to cold. Like its 65 degrees in there.
GI
Gigi D
My favorite Chipotle to come to i always het a great portion and if I ask for a little more I never get that "look" love this location and outside seating
LI
Liko LeMalin
Fantastic food, great variety, all at a reasonable price. Their food truck was the only reason my work Mondays were at least semi-decent.
