Breakfast Nook
| Address: | 770 S Main St, Bellingham, MA 02019, USA |
| Phone: | +1 508-883-2442 |
| Rating: | 4.1 |
| Working: | 7AM–2PM 7AM–2PM 7AM–2PM 8:30AM–2PM 7AM–2PM 7AM–1PM 7AM–1PM |
Location
Photos 50
Reviews 5
SI
Simon Gregory
I feel like I need to start this review by explaining that my Girlfriend Woke up this morning, after only ever having been here 1 time saying "I want to Go to the breakfast nook!" Our First experience here we got here roughly 10 minutes from their closing time. Having been in the Restaurant business for 15 years I recognized that this was a party foul and told them I would take a menu and Come back another time. The waitress on was an older woman, she insisted we stay and treated us like royalty. We asked if they had Iced Coffee and they did not.(Thinking back on it now I would assume they were out of Iced Coffee being that close to closing) I asked if I could grab my girlfriends Iced Coffee and they were completely fine with it. I am mentioning this because of Our experience today. I called to make sure they were open, I was told "YUP!" then hung up on. I didnt think too much of this because I assumed they were busy. Upon Arriving a sweet little blonde girl sat us and got our drinks. My girlfriend Requested a water being that she had her iced coffee with her. When the waitress walked up she immediately before even saying hello said "Its our policy not to allow outside Beverages into the restaurant. You will have to put that in your car." When I tried to respond and explain the last time we were here they allowed she interrupted me, (Before I could Apologize mind you) And Made us aware of the sign on the Door that said No outside food or beverage. Im aware I am a hot head. Most of the time Poor Customer service is something that sets me off. So I am aware that at this point after being interrupted I would not have been the most pleasant person. I explained to her that we had dogs in the car, and we werent putting the coffee in the car, so we could either leave or we could forget about the coffee. She then Stormed off like a 4 year old who didnt get her way and spoke to the manager. The manager(Who never even addressed that there was a problem mind you,) Clearly explained to her that it was not a big deal and asked her to drop it because she came over... Reminded us of the policy then asked us for our order. My girlfriend asked how the Cornbeef Hash came... Her Response? "ON A PLATE" Im not going to even bother going into the rest of her Failures as an agent of customer service, I feel this CLEARLY represents what Im trying to get across. The point of my review is simple. This Restaurant is fine, this specific Server is the issue. If you decide to go here ask not to be served by the tall bulimic looking brunette with the bad attitude. And if the breakfast nook reads this? Please explain that "Your Policies" are not ever important enough to argue with a customer. Your pride doesnt earn you tips........ which is the ENTIRE reason you are working there.
ME
Melissa Krebs
This place has the dubious distinction of being the place with the worst customer service Ive ever had in my entire life. Their "policies" allow for the waitress to verbally abuse you. Then their "policies" allow for the waitress to treat you like a moron when you ask about an item thats NOT EVEN ON THE MENU. Then when you ask the waitress to please lose their attitude she huffs away. Unfortunately there wasnt anyone else available to serve us so we were stuck with her and her caked on eyeliner. After we finish she brings the check, I pay with my credit card, and she brings back the receipt and says, Ill give you the card back when you sign. Um no? Youll give me the card now or I wont sign. And she says verbatim "sorry but this is another of our policies I follow". What restaurant on earth has that ploicy?? Does she think Im not going to pay? No, Im going to pay, but no chance am I leaving a tip. Never again. I dont care how good their homemade hash is. I am still boiling mad over being treated like the mess my dogs leave in the backyard. Awful awful awful customer service.
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Jay P
Me and my Hubbys favorite place to go for breakfast. Small and cozy with great food, and the waitresses are always friendly and go out of their way for you. Even when we have come in shortly before closing, they welcome you and never make you feel rushed. Have just recently tried the cornbread and it is delicious. If you are ever in the area, or anywhere near Bellingham, you really need to try The Breakfast Nook. Oh yes, and the guy that complained about not being able to bring his own ice coffee and order water from the restaurant, well, my question is ...............why would you bring food or drink into a restaurant? The idea is that you are going there to enjoy what they serve. You arent going to a bring your own picnic. He doesnt feel that the restaurants policies are worth the employees arguing for, but it is okay for him to clearly go against the restaurants policies, and argue for the right to do that? Last time I looked, consideration is a two way street. Never had a problem there, and never known anyone else who did. Very nice staff.
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Emily Dillen
I used to love this place & Id recommend it all the time. Though more and more frequently having problems... Everytime I go, my order is always made wrong & its the most simple thing. I always chalk it up to it being an off day since I dont go often anymore as a result of the frustration. I gave it my last shot today and stressed the difficult part of my order which was no cheese, add mayo to a fried egg sandwich. They did a good job of getting the no cheese right... But forgot mayo. Its always one thing or another and though its a small inconvenience having it happen every single time is frustrating and ridiculous. Also their coffee is usually great but today it was completely burnt and the homefries tasted like pure black pepper. With how many times theres been issues do you think they might discount a meal? No. Instead the waitress says "well, I did write it on the slip..." which is true but seems theres a lack of communication. Ive had many great meals & memories here but Im done with the frustration. I for one am not coming back.
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Carlos Camacho
I have driven by the Breakfast Nook countless times so decided to go in. It was a Sunday morning so rather busy. After a bit of a wait, the hostess pointed towards a table and told us, You can sit over there. The Nook is aptly named as it is rather small but that just lends to the coziness of a spot. The server brought us over coffees and hands down, the worse coffee Ive ever had. It tasted like 95% water and 5% actual coffee. I ordered scrambled eggs, which came with toast and home fries as well as a waffle. The eggs were cooked fine and the home fries werent overly greasy. A positive note was that the amount of home fries was just right. The waffle was disappointing--it tasted like a frozen store bought waffle. My friends meals were fine. Surprisingly enough, the bathroom is through the kitchen. Im reducing the review points because the coffee was so bad. I dont think this it was a one off, I think their coffee must always be bad.
