Sonic Drive-In

Reviews 5

SO

Sonja S

A warning to those used to respectable behavior. The general manager Helena is rude, unprofessional, accusatory, and demeaning when handling customers and orders even when she openly admitted it was her mistake to begin with. Overall, I have loved Sonic for their great quality food (especially since I have food allergies) and customer service. However, the general manager Helena will forever have me thinking twice about ever ordering. I have had a couple issues the past month with orders and have kindly been offered refunds or replacements on my food. These issues always have happened after 4pm when work lets out on base. After a second issue in one month I was offered a cash refund because it could not be placed back on the card and accepted. Since then, I have visited the location twice, paying out of pocket, but during daytime hours and havent had any problems. This evening, when going to the location the general manager decided to address my concerns. Because my husband made the trip, I asked that he hand her the phone so I might discuss this in an appropriate fashion to come to a resolution. Despite being offered a full refund, she "changed her mind" and said we could either take a full refund and she would REFUSE us service, or we could order and receive a 50% discount because we were taking advantage--this is after we were already told we would simply receive a cash refund. I explained the situation to her again, and after she again refused to listen to me and come to a professional resolution she huffed at me and ended the conversation. I have never been treated so poorly at any restaurant, let alone by the general manager! To be accused of taking advantage and then refused service because she openly admitted she disliked the resolution Id been previously offered and had accepted is not only unprofessional but outrageous and insulting. If youre going during the day and not during the lunch rush, Ive never had any issues and this is with roughly 30-40 visits since this location opened. However, during the rushes the service and quality of food suffers, and unfortunately it seems the manager of this Sonic has taken it upon herself to demean customers at her unprofessional discretion. Helena, the general manager, clearly has no qualms with dismissing paying customers publicly with rude remarks, constant interruption, and blatant accusations of lying; her temper quickly rose and she took it upon herself to speak over myself and change her stories of the situation and resolutions that had or were being offered to us. I do understand that despite these order mistakes by the restaurant it is at the discretion of the manager to handle the situation; however, "changing her mind" and making accusations at myself while viciously demeaning me when I question her reasoning and means of coming to the resolution--or lack thereof--that she provided? Completely out of line, unprofessional, and immature by any adult in any industry where customer service is required. I would think twice about visiting if you expect quality food and service.

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Teresa Peterson

I wanted to make sure I gave this place a fair shot. Today SONIC IN LEXINGTON PARK MD has lost my business. First let me started by saying they were not extremely busy and I have the Google proof to back me up on that. Next they took my order and put it on another stall so I was not able to pay until the grumpy employee came and took my card as if I was inconvincing her. Next I get home which is about 7 mins down the street to cold coffee. Ive gotten coffee from Coffee Quarters that stayed hot all the way to work and stayed warm and distance is much greater. Now on to the food. Me and my son got the exact same meal, #15 egg, sausage, cheese biscuit, w/ TATER TOTS, he got orange juice... I got coffee. He informs me that the egg taste weird and I could understand why. I sit down to eat my meal only to a poorly constructed breakfast sandwich w/half yellow half brown eggs and too thick biscuit and half tater tots half French fries (which I DID NOT ORDER FRENCH FRIES FOR ANY OF US). I didnt even finish my tater tots but my husband did and his carton had a puddle of oil at the bottom. They didnt try AT ALL. Now we all feel sick to our stomach. I would love to go back and get my money back but I may need to vomit after finishing this review (NO EXAGGERATION!) Ive had other issues with this one location including getting extra chocolate chips when I asked for NO chocolate chips, I asked for something on the menu that no one knew how to make, and I asked for a turtle molten cake sundae and I received a shake of some sort, and husband had a difficult time with the staff not knowing how to do a coupon for wings. Please shut this location down, or get new staff that cares. It is giving all Sonics a bad reputation!

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LtRainbowKisses :]

Other then having to fix my sandwhich from being made poorly (not fresh/cold) and going home to replace the soggy buns they gave me. This is a regular problem btw, my suggestion would be to toast the buns a bit or cut down on to many condiments. Sonic usually doesnt have problems with the drinks or dessert options. Its when you order the food from here they just slop things together and take a long time. I give credit to the workers however on customer service, they being better then when we had to deal with the manager, because they forgot to give me their regular discount on my drinks during the promotional time. The manager just tells me there isnt anything they can do to refund me back the money for the discount. But I had an employee who was able to fix this issue in the past when it happened. So really I have mixed feelings on this place. I dont go here unless my husband talks me into it. Because for some reason the service is inconsistent.

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Heather Albert

I was at this location July 29 for dinner with my two kids and my 2 year old grandbaby we were eating our meal and it began to pour rain outside so we just kinda got up and rushed out trying to get to our car before we got drenched ..I was the last one out when a gentleman from the back came out and told me I needed to clean my table well Im not gonna lie it floored me to say the least I told him no because my family was waiting for me outside in the rain!! He argued with me and told me thats why they have trashcans so I told him thats why he gets a paycheck not gonna say I wasnt rude right back . I just couldnt believe the way he was talking to me!! I have worked in several restaurants and it was all about customer service!! To top it off when I left I called there to talk to a manager and the young lady put him on the phone he then argued with me again !! Crazy Crazy experience! Thats what runs buisiness away!!!

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Zach Beckingham

My wife picks me up a breakfast burrito from this Sonic in Lexington Park EVERY single day. The burritos are great, when you get what you order. It is the same order every single day.. 1 mini bacon burrito.. I have now gotten a sausage burrito 3 times in the last week and a half. My wife has even started asking for them to confirm that she got bacon when they give her the food.. Still cannot get it right. I hope that they can get it together enough to at least give people the correct food that they ordered. I like the food, but if I cannot get what I ordered I will not keep giving it another shot.

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