Penn Station East Coast Subs
| Address: | 3449 Valley Plaza Pkwy, Fort Wright, KY 41017, USA |
| Phone: | +1 859-331-7366 |
| Site: | penn-station.com |
| Rating: | 3.9 |
| Working: | 11AM–10PM 11AM–10PM 11AM–10PM 11AM–10PM 11AM–10PM 11AM–10PM 12–8PM |
Location
Photos 80
Reviews 13
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Tina D
I am very displeased with my recent(3/17/2016) visit to this location, my husband and I placed a to go order for 2 sandwiches(12in/10in) and Med Fry. when the cashier(Anna) gave us our order we asked for packets of Mayonnaise and she handed us 2 packets, we asked for more, she stated to my husband that they are only allowed to give customers a certain amount but that she would give us more, so she handed us another 3 packets. I shouldnt have to beg for condiments when I spend my money in your store, I wasnt asking for a Jar of Mayonnaise!!! and I wasnt asking for it not to use it, I put extra mayo on my sandwich and I happen to eat the mayo with Malt Vinegar(THAT YOU OFFER FOR CUSTOMERS) with my fries. I finally got disgusted with begging for 8 to 10 packets of mayo, and left with 5 packets, to which I did not have enough to enjoy my meal, I dont think I will be visiting this location or any location in the near future!
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Carrie Gentry
I called ahead at around 2 pm in the afternoon. A time when most restaurants are not packed. They said my sandwich would be ready in 10 minutes. I showed up 15 minutes later thinking I would get my sandwich and leave. They restaurant had about 5 people waiting for sandwiches even though there were about 7 sandwiches already made (one of which was mine). I checked out and the lady didnt say anything to me about when my sandwich would be ready so I just stood there. 15 minutes later the manager said to another worker did this call-in not ever show up. I spoke up said it was my carry out. To which he apologized for my wait but did not acknowledge the fact that my sandwich had been sitting there the whole time. The workers severely lack communication and organization at this location. Save yourself some time and go to the one in Newport or off of Buttermilk.
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Tony Garza
The food is good if you dont look behind the counter or eat there. The chairs, floors, and tables are always sticky, the service is slow even with nobody there. They keep this location looking dirty all the time, the one in florence on 42 is the best one to go to and dine at. I ordered a medium fry for my daughter and I to share and they barely gave us a small in the basket, even another customer ordered a medium and it came out barley a small. Ordered extra meat on the side for my 1 year old, they said they put it on my sub, I said well I didnt want it on my sub, I ordered it on the side so they made another side of meat and it came in a small 1oz cup and that cost a dollar? Seriously. Okay. I only stop at this one when I absolutely have to on my way back home from Cincinnati. Driving the extra 10 minutes to the florence is usually the way to go.
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Greg Mullen
HORRIBLE management. Consistently slow service. Have been here almost a dozen times due to convenient location and I dont think Ive ever gotten food in quicker than 15 minutes. Walking in with zero orders waiting to be made, 2 people in restaurant, and didnt get food for 15+ minutes. One worker was trying to cash everyone out, top sandwiches, and bag them while 3 idiots stood around doing nothing but put sandwiches together and through the grill. Sandwiches were done sitting on the counter with a backlog of others for 5-10 minutes just waiting for someone to bag them. EDIT: when we got home and opened our sandwiches, one of them that Sat on the counter for 10 minutes didnt even get toppings put on it.
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Zac Tishey
The service is hit or miss but most times it feels like they are struggling to push out orders. While the food is always excellent it seems like they never have enough people to help customers checking out or picking up orders. There will almost always be a crowd waiting for their food. And for some reason the employees also seem extremely irritated when dealing with customers. Im actually writing this review while waiting for my food and its painful watching the team behind the counter try to figure out what theyre supposed to be doing at any given time. If you love Penn Station try to visit a different location. Ft Wright is struggling.
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Mark Ovart
The food was pretty good, but what I had to go through was ridiculous, I called my order in before I left for the store, and they told me 10 minutes, once I got there, there was barely anyone inside, and it still took them another 15 minutes to go ish my order, which was just one sandwhich, no drink, no fries, no sides, and the staff was joking around and laughing, barely paying attention to the customers or the food, this seems to be the case every time I get food here, and I have a feeling that will be the last time Ill be buying Penn station....
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Anthony Plummer
Penn Station serves great food but the wait for it is generally an issue and this location is a little worse than most. The layout contributes to this as theres no out of the way place for people to stand whilst waiting for their carryout so they congregate around the soda fountain. The seating area is bifurcated so that you can sit in the crowded front or rather isolated back near the restrooms. The staff is friendly but frequently overwhelmed. Still, quality food at a fair price.
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A Private User
I am from Baltimore, MD and this is as close as you can get to home. There are a lot of so called sub places around Cincy some even claiming to be from New York or New Jersey. They all pale in comparison. The fries are fresh cut and flash fried in peanut oil, just like at the beach, which is glaringly absent from most other places. The service at this particular Penn Station is amazing. Fast, courteous, and near perfect.
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Jennifer Delaney
Omg i love penn station but this one is disgusting... the fries seem like they been sitting in oil for hours the food has an after taste .the floors are so oily and slippery from where they do a crap job of cleaning .and if this matters the race ratio was 5 to 1 favoring the minority side and there was a white woman in there wearring a hijab and hates america her own words
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Dave Seeger
Good food but incredibly slow service. On more than one occasion, they have forgotten our call in order after we arrived. It would sit behind the desk getting cold while people who walked in after us received their food. Complaints have fallen on managements deaf ears. Eat here regularly, but no more due to their slow service. And its not like its even busy.
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Calla Humphrey
Service was very slow and tables and floor were a mess for the number of guests in the restaurant but the girl Sadiyah running the register was very sweet and when I finally did get my food it was good so make sure have some time when visiting this location.
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Nicole Glaser
The food was just okay, there was,a long wait, and when our food arrived, our fries were barely warm, my chicken was overcooked. This place is overpriced. The place was a sticky filthy mess. Wont be going back anytime soon.
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Chris Walker
The subs here are great the people are nice... If you call your order ahead if time they wont drop your fries until you get there unless you tell them you are like 5 mins away and want them to drop the fries now.
