White Castle
| Address: | 8101 US-42, Florence, KY 41042, USA |
| Phone: | +1 859-371-8090 |
| Site: | whitecastle.com |
| Rating: | 3.6 |
| Working: | Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours |
Location
Photos 100
Reviews 26
RA
Raven Noctem
Im not a picky person or hard to please. Ive worked fast food before so i know mistakes happen and when it gets slammed it can be hard to keep up with orders and cleaning off tables what not, but this was just ridiculous. This was by far the worst fast food experience of my life. First off, the place wasnt very busy when we walked. It was around 5:30. The place was a wreck. There was only one wiped off table and the bottle of cleaner was sitting in the seat. The floor was beyond filthy. The dinning room looked as if it hadnt been touched all day, except for the one table. I had to take a moment to decide what i wanted. The cashier barely acknowledged our presence and the crew in the back were all leaning against counters with their arms crossed and talking about inappropriate things and using foul language. Once we were ready to order I had to restart my order three times before the cashier started paying enough attention to ring up the order. She was staring out the windows. I had to repeat a few things a couple times. They gave us our drink cups and I went to get some tea. The containers were empty. I asked the cashier if they had any tea made up behind the counter. She asked me if I wanted sweet or unsweetened and I asked if I could get half and half. When she gave me my cup back it was filled with unsweetened tea. If they were out of sweet she failed to mention it. After waiting for about ten minutes, give or take, we got our order. I asked for sauce for my onion chips and did a quick check to make sure we had the correct amount of items. We did, but once we got to the car and drove 4 minutes to our destination we were greatly disappointed. I ordered the ultimate sriracha chicken sandwich combo, medium, with onion chips instead of fries and a veggie slider with honey mustard. My boyfriend ordered the ultimate jalapeño slider combo, medium. His fries were ice cold, my onion chips were a little overcooked, the chicken sliders didnt have cheese or jalapeños and were hard and dry, and the veggie slider was burnt on one side and didnt have any sauce. I hate giving a review like this cause I really like White Castle, but this was a horrible experience. Needless to say, we wont be back. Well go to Richwoods next time.
JO
Joseph N
Dont go there if youre in a hurry. Usually takes 10 min at DT. Tonight, 2am late Thurs night, it took 20 min. Reconsidering going there anymore, when Im pressed for time anyway. Went from 3 to 1 star tonight, not going here anymore. Took 20 min, 2am, cashier so annoyed by people being in drive thru that he rushes orders. My order was wrong after a long wait. Gave another chance, another 20 minute wait. Never again
KA
Karen Simpson
The food was fresh. Best white Castles food I have had in 10 years. The staff was pleasant and amazing for a pleasant visit. Impressed and enjoyed our visit. This store should be recognized as a model store for the company. We have a White Castle in Burlington Ky. and I cant eat there. Burgers always upset my stomach afterwards. Not fresh in Burlington. :( Thank You White Castles!
MC
McKenzie Malatt
This location is always so dirty. It appears as if the floors havent been swept in months, and every time I go inside, every table seems to be dirty. This is frequent. Not just one time that Ive seen it in such disarray. The only 3 times Ive ordered mozzarella sticks, theyre not completely cooked, and I end up throwing them in my microwave to melt the cheese down.
GL
Glenn Mazzara
This is our second trip to a White Castle only because we only get to enjoy it when we visit family in Ohio since there is no White Castle in Florida. The service was excellent, the employees were very friendly and the food was made perfectly, and the place was very clean. Overall everything was Great. Cant wait for our next trip so we can go back.
DA
David Arnopole
The burgers are great, however this will be the last time I stop at this location. No hair nets were worn, the food had hair in it, friedls were cold and the people inside were not very happy to have people inside the restraunt. I mentioned the lack of hair nets and they said they werent required to have them on.
JE
Jerry Hollingsworth
I love white castle and have been to this location numerous times. I typically go to white castle locations in Ohio, but come here when Im in the area. Ive never had a problem with the service or food and have no problem coming back.
DO
Douglas Hunt
It is what you would expect in a white castle. Seating is pub height tables and booths. A couple of booths had some debris left on the tops from previous customers. Bathroom was pretty clean. We received our food very quickly.
DO
Doug Richards
Went in on a Saturday afternoon. Had a short wait about 5min. Sliders were as good as it gets, fries too. Employees were professional and courteous. And come on you cant beat the price of this meal!
VI
Victoria Perkins
Walk in to order, see employee sitting in back on phone, she saw us and did not get off phone, we stood there long enough for her to excuse herself from the phone and help us.
MI
Michael Kamaka
What else to say, but its White Castle! Food was quick and prices were good. They even had an Easter bunny event for the kids to enjoy while we waited for our food to go.
ED
Ed Sowders
It is the dirtiest restaurant in Florence, KY the floors are always dirty, and the tables are never clean. When you go here plan on cleaning your own table and seat.
SH
Sherri Racki
Very clean, and fresh food. They have new amenities. Most white castles Ive been to dont have clams.....but this one does. Which is a reason I like this location.
AN
Anthony Ford
Food is always banging hot and fresh. Sometimes so hot you have to wait a few minutes to eat it..... Screw a hamburger bin , when this place is cooking them fresh.
CH
Chris Wright
Good burgers. Not so good on the fries. Need to switch out the grease in the fryers more often. Its been a problem at this location for years
DA
Darlene Moore
Slow and dirty. Also staff had clothes in that touched good when cooking. Food did taste the same but the thought stayed on my mind.
DA
David Alston
WHITE CASTLES WAS GREAT IM FROM NEW JERSEY LIVED IN GEORGIA THEY HAVE CRYSTALS ITS NOT THE SAME TO ME.I LOVE WHITE CASTLES.
A
A Private User
Great fast service! Only White Castle around here where the girls that work behind the counter wont make you wanna puke! Lol!
DA
Danielle Schwerman
Love this white castle. Staff always friendly. I come here everyday for my coffee and its always perfect.
JE
Jeffery Mcclain
Super slow service and the food was cold. Horrible place to eat. Love White Castle, but this one stinks!!
AM
Amy Gray
Waited 15 minutes for 2 veggie sandwiches, place was in disarray, nobody would come back to the counter
JO
Josh Helton
Been about 6 months since I had White Castles and went home with missing food when I last went :(
TR
Traci Naegele
Nicest crew ever to bad the manger Vicky talks to them like dogs. It doesnt make her look good.
CH
Charles Inboden
Havent been in 10 years due to not having them in knoxville tn. But they did not disappoint
MI
Michele Antrobus
Clean, fast, its open late, great coffee, its White Castle! Who doesnt love them!
BR
brett palmer
Its great to eat after a night of drinking. Food is nothing more than average.
