Donatos Pizza
| Address: | 10919 E Washington St, Indianapolis, IN 46229, USA |
| Phone: | +1 317-890-4000 |
| Site: | donatos.com |
| Rating: | 3.2 |
| Working: | 11AM–11PM 11AM–11PM 11AM–11PM 11AM–11PM 11AM–12AM 11AM–12AM 11AM–11PM |
Location
Photos 40
Reviews 27
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Jacob Cadwell
My family called in an order from Donatos on two separate occasions. The first time, the pizza took over an hour to get to our house (we live about 10 minutes away, and were told the pizza would get to our house in roughly 20 min). After calling in and expressing our displeasure in our wait, the manager gave us a $10 coupon for our next order. Tonight, we called in for a large pepperoni and sausage pizza, we were told it would take half an hour to get to our house. As of this writing, we have waited about an hour and a half for our pizza. We did receive a call from the store saying that they had shown up, but no one answered (this is hard to believe as both our garage door and the door from our garage to our house are open) but we were assured our pizza would be delivered soon (its been roughly 40 minutes). Other than their vastly inadequate delivery, the quality of their food is very good
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Nathan Wolske
Ordered online and waited. Stated delivery time came and went. Called and was told, "The drive just went out the door." Which turned out to be a lie. I live less than five minutes away, forty minutes later I called again. This time I was told, "The drive is leaving now." The order showed up after another thirty minutes and was incorrect and missing items. They are no longer going to receive any of my business. Its a shame because I like their food, but theres too many options to put up with this kind of service.
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Ebone Brown
DO NOT ORDER FROM THIS ONE! I ORDER MY FOOD AT 8PM. IT SAID AN ESTIMATE TIME WOULD 846. I CALLED AT 9 AND THE LADY TOLD ME TO WAIT ANOTHER 10 MIN AND CALL BACK. I CALLED BACK AFTER 10MINS AND SHE TOLD ME TO WAIT ANOTHER 10-15 MINS. WAITED ANOTHER 10-15MINS AND STILL NO FOOD. AS I AM SITTING HERE WRITING THIS REVIEW I STILL DO NOT HAVE MY FOOD. THE WORST SERVICE EVER. DO NOT AND MEAN DO NOT ORDER FROM WASHINGTON ST DONATOS!
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jeff miller
Terrible service! Called in a deliver for some sandwiches and was told it would be about 40 minutes. Over an hour had passed and still no food so I call back and no one answers..phone just keeps ringing. The place closed for the night about 15 minutes after that and still no food..But my card was charged for it. Come on people..when someone calls in for a delivery..you gotta actually deliver it. Its not rocket science!
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Brittany Bays
Ordered my pizza at 7:30 I was told 40 minutes it is now 9:15 still no pizza Ive called them twice only to be lied to by the manager the first time my female driver had left 10 to 15 minutes ago and I dont live that far btw then when I called the 2nd time it was a male delivery driver and my pizza should be here any time been 2 hours now doubt its coming
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A Freeman
I had a discount from Donatos corporate which unbeknownst to me had expired. The manager went out of her way to ensure the store honored this discount anyway. She went out of her way to ensure a good experience. A previous experience had not been so satisfactory. Im would give them another chance to see which experience was the more representative
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Glendathegoodwitch bowers
My first visit was last week. I was very turned off by the store. It was dirty. The floors, the Pepsi machine and the tables. There was an employee sitting out front visiting with someone. They were being very loud and disruptive. The coupons on my box expired in December 2014. The pizza was great. I will find a different location to visit.
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Clay Roediger
They said it would take 30 min to be delivered took a hour to get here called to see where pizza was after 50min and they where rude on the phone and said we where out of there area but we are 3.4 miles from them does that make sense then when it finally got here the pizza was cold wouldnt recommend ordering from this location
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Ginny Greathouse
My daughter and I frequently visit Donatos on East Washington. The staff is always pleasant and we receive our order promptly. We did call in a pick up order once and the wait was long, but otherwise, we dine in and are always happy with the service.
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Mike Miller
Danielle "store manager" acted annoyed by my presence, offended by questions about menu, and when I asked for a customer service number she directed me to a porn hotline. Very unprofessional, and on top of everything my order was WRONG.
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Mark Ellison
The food is usually good, the drivers are pleasant, but the staff inside the store need Customer Service Training...Ill just stick to asking for delivery...if I eat here again!???????
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Deric LaRone
Such good pizza, but one of the worst locations. Terrible service at this one, never place a delivery order from this location. Always late and almost always missing something.
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Family fun with firearms
The pizza is always great. The staff is great too. I would have given 5 stars but they have messed up a couple times on the special instructions.
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John Welter
Great service, clean solid think crust Pizza at the right price. Cinnamon stick were a great finish.
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Zach Alumbaugh
Called 4 times and they didnt answer. Its no wonder they are Americas least favorite pizza chain!
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Michael Jennings
Most of the time I just get bread sticks. But there pizza is pretty good too.
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Dennis Dunn
Pizza was good but the atmosphere was dreary. Everyone was friendly
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Randall Franklin Jr
They only took 23 mins to deliver and the driver was super nice.
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Chrystionne H.
Horrible service !! Rude rude rude. Do not order from here !!
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Kim Barnett
Check your order before driver leaves.
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David Lettinga
Love Donatos, Best pepperoni there is
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Sue Berry
Love the plethora of toppings!!
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Paul Livers
Good pizza and wings
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Carla Shelton
Great pizza
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James H. II
Good pizza!
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Don Payton
No problems
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keisha porter
Nasy food
