Pizza Hut
| Address: | 1020 Veterans Pkwy #500, Clarksville, IN 47129, USA |
| Phone: | +1 812-282-8411 |
| Site: | pizzahut.com |
| Rating: | 2.2 |
| Working: | 10:30AM–11PM 10:30AM–11PM 10:30AM–11PM 10:30AM–11PM 10:30AM–12AM 10:30AM–12AM 12–11PM |
Location
Photos 33
Reviews 21
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Michael Hartsfield
Absolutely disgusted with the service I received this evening. After my order was placed online, I was called by them and told they would not deliver to me. I live 3 blocks away from this store. They claimed that my neighborhood is not safe after dark. It was still light outside. After the person I spoke to on the phone openly offered to let me speak to their manager (which is not endearing, b the way, it only shows you either lack faith in your own ability to handle the interaction or that you just cant be bothered to take care of it yourself), they finally assented to adjust the order to a carryout. My roommate went in 15 minutes later (the timeframe they cited over the phone for the order to be completed), where they then proceeded to ignore his existence for a lengthy period of time, even going so far as to serve other patrons who came in after he did before acknowledging he was there. When they finally realized he was there (Hes 62", 280 lbs, so hes not easy to miss), they explained that the order still was not ready. When they went to finish the order, it was realized that they had screwed up one of the pizzas (left off spinach). Instead of remaking the pizza to properly cook the spinach, they simply dumped a pile of it onto the finished pizza and sent it out the door. I find their lack of a customer-focused attitude not only distasteful, but downright insulting. I work in food service, and even on my worst days I do everything in my power to make sure that regardless of whether my customer had that magical experience, they at least got the quality product they came in to purchase. If something was messed up, I do everything I can within reason to fix it, and remaking an order is among the first lines of defense in my arsenal. I will not be purchasing from this, or any other, Pizza Hut location until such time as they make definitive and observable changes in the manner they conduct their business. It is interactions like these that tarnish the hard work people like myself do to give food service workers a better reputation.
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Acacia Kincer
They had some new kitchen staff working there this evening, and it was taking longer than usual to get my pizza made. The manager on duty, Leslie, called me before my pizza was due to be delivered to apologize and assure me that my pizza would be here as soon as it was made correctly. I have never had a pizza place call me to let me know why it was taking a little longer, and I think it should be common practice! I really appreciated that. About 10 minutes after the call, my pizza arrived made perfectly (admittedly Im hard to please as I dont eat dairy, meat, etc.) My delivery guy, Ray, again apologized and assured me that the pizza was correct. Every person I dealt with at this location was super nice and polite. If Im in the area again, this will be my go to pizza delivery! Thanks for being awesome!
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Summer Thompson
This pizza hut must only hire someone if their IQ is in the negatives. Everyone we came into contact with at this location was an idiot. We requested no cheese on the pasta, and buffalo drizzle on one of the pizzas. This confused them so they cancelled the order. What. The. Hell. Who does this?? So we called and they had to place the order over the phone. Well, we finally get the pizza 2 hours after our original order, and one of the pizzas has NO pizza sauce and instead of a buffalo drizzle, they replaced the pizza sauce with buffalo sauce?? What. And then we had no marinara sauce for our breadsticks either. That + the ingredients seemed like they were sitting out all day. Horrible pizza, stupid people, Pizza Hut.
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Shanyn Hilton
Poor customer service ....tried again, 4 years later.JADE is the rudest person I have ever ran into in a restaurant or customer service. My food was cold and she said to "then put it in the microwave". Are you serious. She also asked the GM Teresa Purcell what to do and she said "nothing " Refused to replace our food that took an hour to get to us after the drive called from a wrong address. Horrible horrible service. FIRE JADE AND RETRAIN TERESA PURCELL OR FIRE HER TOO!!!
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Mimi Vidales
Horrible experience! Received a confirmation number and a time my order would arrive but it never showed up. No one called or anything so 15 minutes after my order was supposed to arrive I called the store and a woman answered and said thanks for calling pizza hut were closed and hung up on me without giving me a chance to speak. I wouldnt recommend this place to my worst enemy. Very unprofessional and disrespectful to thier customers.
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Michael Linz
I have constantly placed orders through this location and numerous times waited twice as long than their estimated delivery time, tonight it was estimated 25-30 minutes and has turned into 1hour and 15 minutes and still no food. When I called, the employee told me they were just now making my order and it would be another 30 minutes. Horrible service, do not give time frames if you can not follow through with the request.
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Nate Stokes
Takes an hour for 3 items that has a grand total of $20. This is absolutely ridiculous and someone needs to do something about this and this is coming from someone who works fastfood at a understaffed store that still gets food out faster than them.
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A Private User
found hair in my food. Ashley, the manager, had her hair down, no hair net or hat, making pizzas, and had a sour attitude. She argued with me about it. They lost my business. I will not be going back
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Brice Nevitt
They did exactly as I asked. The picture they drew was amazing. Maybe the delivery girl will text me? Dunno but one can hope. Both the manager and the delivery girl were friendly and super nice
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Vic Palisades
Had several issues over the course of a few months, contacted corporate office several times and NEVER heard back from anyone. Worst Customer service in the area next to Wicks pizza.
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Chris Young
Try to order pizza from here and was told that they wouldnt deliver to my location at night. Smh. And I really wanted that grill cheese pizza. Oh well papa Johns it is then.
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Dan Kopp
Dan is the most amazing manger ever. He should make 75 dollars an hour most likely. Best restaurant ever. I eat here 22 times a day
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Jeremy Hway
Dan Kopp is legitimately the best manager ever. I dont care what hes being paid, he deserves more!
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A Private User
The service here is terrible. Charlotte is the problem, she should be fired!
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Katharyn Pezzullo
Marissa the manager is rude and dont take her job seriously.
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Ted Bear
Pizza Hut sucks. So many better pizza choices locally.
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Kendra Wilcox
Polite and friendly faces. Food was perfect.
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Chrystal Duricko
Amazing, wonderful staff with big hearts
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Fractured Reality
Fast service, great tasting and hot food
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Wendy Melcher
Jaden sux balls! Screw Pizza Hut!
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Amanda Barnes
Always hot fresh and good
