Address: | 208 Greenbriar Dr, Normal, IL 61761, USA |
Phone: | +1 309-454-8666 |
Site: | panerabread.com |
Rating: | 3.8 |
Working: | 5:30AM–10PM 5:30AM–10PM 5:30AM–10PM 5:30AM–10PM 5:30AM–10PM 5:30AM–10PM 6AM–9PM |
AD
Adam Estes
Was very dissapointed with my recent Panera experience. I ordered a sandwich, and found a long hair in it. Now, Ive worked in food before myself, and I understand that these things happen. I politely informed the employees, and they made another sandwich for me. Some sixth sense told me to check the new sandwich as well, and I was disgusted to find MORE HAIR. Now, I can understand the first, but after the second I had completely lost my appetite. Ive always felt Panera was a little pricey given its not much more than a sandwich shop. I usually go because my girlfriend likes it there. However, when Im paying 20 bucks for a couple tiny sandwiches, I dont feel like Im asking too much when I want the food surfaces to be just a "hair" cleaner than McDonalds. Puns help me find humor in my situation. I will not be humoring Panera with another visit in Normal, IL.
MA
Mark Tremper
I got here about 7:30, took 25 minutes to get through the line, while it was not packed in the parking lot. There were two employees at the counter, and kept getting worse and worse, until there were 9 groups in line, still two employees, taking care of the line. Furthermore one group waited 50 minutes to get there "to go", unfortunately their daughter was late for a gold tournament. I saw the manage in the back, just looking at the line and his two employees, he obviously had his own agenda. I am not one to complain and usually go with the flow but today this was the worst
SH
Shawna Davis
Okay so we went to this Panera Bread in the middle of a blizzard. The firs person ordered a bread bowl and the second girl ordered a bread bowl and was told they were out but to ask for some at the pick up counter. evidently they were OUT OF BREAD. they kept telling us that it was too late and they didnt have anymore. too late is after they are closed! not before! also we paid $5 for mac and cheese. Service was horrible and they didnt care that we, the customers, were unhappy.
AN
Angie Funfar
I have always enjoyed Paneras delicious and fresh sandwiches, choice of side items that include fresh bread, fresh apple, or chips and I absolutely love the strawberry fields salad every summer. However, ever since Panera restructured its menu, the sandwiches are no longer delicious, but rather lackluster in flavor. I find myself no longer craving Paneras sandwiches, and I dont go as often. Its a shame that the new "clean" food is somewhat boring for the tastebuds.
MI
Michael Zimmerman
Panera as a chain is a pretty decent place for food. However, this location does not follow the quality control or speed efforts that others meet. I can guarantee an in correct order (not placed or giving back to you, but what is physically given to you) every time you go. Skip this location and go to the one on the south edge of town if you can. I have had zero issues there.
ME
Meagan Todd
Every single time I go to this penera the employees are nothing but rude. Peneras food is really good, but the customer service is unbelievable. They also seem to always be out of core foods. I went through the drive thru today and they were out of steak, bacon, pineapple, tomatos, AND bread bowls... the lady taking my order was rude so I left.
LA
Lana Epps
I found the service to be particularly slow. Perhaps it was because I was allergic to one ingredient in the salad and requested another be omitted. It was likely made after ordering. The salad was a great portion with perfectly sweetened strawberries. This was a much needed stop on my way back to Chicago
BH
bhattparthiv
They always seem to run out of coffee during the peak hours. They fail to anticipate customers needs and be ready for it. I end up waiting most of the time. Lack of respect for customers time. They also never have enough sauce it always out. The line during weekends is all the way to the entrance.
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Brian Hempstead
The food is great and they get it to you quickly, but its near impossible to get in the place between 1130 and 1230, and half the customers are doing business or school work sitting forever leaching off the free wifi. Tip use the drive thru.
EL
Elston Flowers
For breakfast, I usually prefer coffee and a souffle, but the muffins are also good. Lunch is soup and sandwich, sometimes with a cookie. Besides the food, it is a nice place with WIFI for doing work outside of the house.
A
A Private User
I am a very frequent customer of this panera bread and it is definitely the best one I have ever been to. The staff is extremely friendly and super efficient! Great food and excellent customer service every time I go!
EL
Elizabeth List
Excellent cheesy white mac n cheese. I kept stealing bites from my daughter. Side of French bread was bigger and better quality than in other Paneras. Try the blood orange lemonade; you will be transported to Tahiti!
PE
Peter Maciuba
The man who services the coffee in the morning is tremendous. Ive been there probably 20 times when hes been working and theyve never been our of the two coffee that i mix and even though i get multiple refills.
BR
Brooke Gibson
Do not special order anything because they do not listen and just give you how the item normally comes. I have had my order messed up several times from here for lunch. This place sure has gone down hill.
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Greg DeBrun
Stopped in for some breakfast. Service was a bit slow, but it is made to order so it is fresh and hot. Good place to stop for breakfast, lunch or dinner. Get the soups, they are good.
AM
Amit Singh
Healthy food and is always fresh. The only thing I do t like is that servers mess up with my orders every time. So please verify the order when you get it in drive through.
LI
Lisa Hale Charkatz
Great iced coffee! Large iced coffee less than $3. Much smoother than Starbucks! Cinnamon Crunch Bagels are the bomb and so is the Honey Walnut Cream Cheese
AN
Andre Burck
Great coffee, great service, decent food. Its a little pricey but you get a higher quality restaurant feel when you sit down inside. Its a nice atmosphere.
AN
anna gizzi
Sometimes you just need some Panera Bread. Its too bad the location is a bit out of the way for me, and it was super busy when I went, but still worth it.
AM
Amy Schmitt
Just went to panera for breakfast at 1015am and they were out of eggs. Really out of eggs?? Blamed it on black Friday... why werent they prepared???
PE
Pete Pontius
The location is usually busy all day long which sometimes makes it challenging to find a parking space. Staff is always friendly and helpful though!
A
A Private User
The food is good, but the new premium classes seem like an excuse to charge more. Spent way too much on a "quick" dinner for four.
LO
Lori N
Sandwich was all bread. Could not see the meat, cheese or vegetables. Wonderful bread, but too high priced for a sandwich.
D
D Mullin
Did the drive thru at a non peak time. Standard order for two customers, nothing complicated...s l o w.....
JA
James Blankenship
Just a normal Panera. Gets very busy and does not have good access points. Try to avoid during peak hours.
KA
Karen Sears
Fantastic selection of bagels, sandwiches, salads, and deserts. Love that it has a drive thru.
LO
Lori Evans
Great food. Filthy restaurant. Decent service. Pricey for what you get, but I keep coming back.
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Glen Petersen
Good meal options for fresh healthy choices. Efficient friendly service and clean restaurant.
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Fred Koebel
I love their dark roast coffee, but their slow service placing an order is very frustrating