Buddyz Pizza

Reviews 3

LA

Laura Tobin

Were 3 friends in our 50s & get together every week for a girls nite out. The plan was for them to get there early, order our pizza so that it would be served just before or after I got there, as I got off work at 5 & had a 25 min drive to McHenry.we figured 5:30,- 6:30 to eat, before a craft class a few blocks down the street at 7. They got there a little after 4:30, were seated on the patio, explained to the waiter that we needed to make a class at 7 & would order right away for all of us. There were few customers. Around 4:45 they texted that theyd ordered & to text back once I was on my way, which I did. About 5:30, when I arrived there were 5 patio tables used & the dining room was starting to fill up. Our waiter was really nice, as he brought my soda I mentioned we had to be somewhere at 7 & he said no problem, our pizza should be up in a few minutes. About 20 min later, the place was really busy & we flagged down our waiter, asking wheres the pizza? He went to find out & didnt come back until just after 6, (Id been waiting 30 min, my friends had been waiting at least 75 min) He told us there was a problem in the kitchen, but theyve put another pizza in for you. WHAT?!? Its 6 now & our class is at 7! But he said the pizza was already in the oven, so we decided to wait ( we were starving, I hadnt had lunch) figuring we could eat fast & take leftovers with us. He was there while we quickly decided & he asked if we wanted it in a box so we could eat some there and take the rest with us. Good idea. Lets do that. How long for a pizza to cook in a restaurant pizza oven? (One that was supposedly already in the oven when we were told) Apparently at least ANOTHER 40 MINUTES. During those 40 min, one of my friends went inside to find the waiter again & asked for to go cups for the cokes & the check, as we clearly were not going to have time to eat anything there. For those of you counting, its now been an HOUR AND 10 min for me, TWO HOURS for my friends! No bill, no disposable cups, NO PIZZA! We had gotten up, left some cash for the drinks & were ready to walk out when a busboy showed up with our pizza. NO BOX. Our waiter was right behind with the bill &cup lids. He sent the busboy to box the pizza & gave us the lids apologizing, were out of paper cups, heres lids, you can just take the regular Plastic glasses," Since we really WERE hungry, & were already running behind, I told my friends Id put the pizza on my card & wed figure it out later - so the waiter took my card to the register inside. The busboy brought the boxed pizza, but no waiter with my card. So I told my friends to take the pizza & drinks & get the car, Id go get my card & meet them out front. Our table was right by the side door to the restaurant, so I went in that door & across the dining room to the register. No waiter & the girl at the register had no clue about our bill or my card! A blonde woman runs in the front door with the bill in hand, "Sorry, I went around the front with your bill, then saw you go in the back, " Nice friendly smile, " so did you enjoy your meal?" Boy, did SHE get an earful from me! She seemed genuinely concerned I wasnt happy. She made some mention of fixing things, but as I signed the receipt I repeated that wed already waited over 2 hours & were late. She wanted my name / address/ phone , so I wrote it down & left. But thats not the end. When I got in my friends car out front, they were fuming, because as I went thru the restaurant to the register, they went out the patio gate to Green street with the pizza & drinks, & another waiter confronted them & ACCUSED THEM OF STEALING THE RESTAURANTS GLASSES! Yes, those cheap plastic Pepsi glasses that our waiter brought us lids for & TOLD us to take! Luckily the busboy stepped in & let my friends go, or that waiter would have had 3 sodas dumped over his head! The pizza was average at best & cold. That was early July. Its mid September & I have not heard from them; no apology, no coupons, no refund. Im KEEPING their stupid Pepsi glass!

NA

Natalie Cutler

Very disappointing experience from the word go. My family of 4 was seated @ a 2 person booth with 2 chairs. Our waitress didnt smile once, or tell us her name. She stood BEHIND my husband when taking our order. He had to crane his neck to speak to her. Not exactly sure why she did that. There was PLENTY of room between the tables for her to stand next to the table, make eye contact & not make things so awkward. When she came with our drinks, she put my husbands coffee down from over his shoulder without any verbal warning of excuse me, here ya go, or be careful, this is hot. It could have spilled on my husband, teenage daughter, or the waitress. When she refilled my daughters lemonade, she put it down reaching between my daughter & a wall & SPILLED IT IN MY DAUGHTERS HAIR! She said sorry & touched my daughters head & but that was IT. I am usually tolerant of mediocre service, but was ready to walk out at that point. She gave my husband the wrong salad. My husband & I had our hot sandwiches delivered at LEAST 5 minutes before the pizza our daughters ordered. Then they couldnt eat it because our waitress neglected to give them plates. I had to ask for them. When my husband ordered MORE coffee, the waitress carried it over on a plate & put the cup on the table in front of the other plate with the empty coffee cup. She made no effort to clear the table. At that point my daughter asked if we were on Mystery Diners. Im a firm believer of supporting local businesses but we will not be returning, ever.

MI

Mike S

New to McHenry and I love pizza. Thought I would give this place a try. Review of Food: Pizza variety was great. Had deep dish, and a variety of thin crust, some salad. Kind of disappointed that the pizza crust was hard, there were no sauces (hot sauce, ranch, etc) or deserts. Facility was very clean and had good lighting, and nice surrounding area. Review of Service: When I arrived I waited 5-10 mins at the counter for a worker to seat me. There seemed to be only one worker. After being seated for the buffet I was asked what pasta I would like as well as a beverage. I did not see the waitress after receiving my beverage for over 30 mins. No drink refile or no pasta. When the waitress did come back before setting the check down, she asked if I wanted pasta.... Hello I ordered over 30 mins ago? I would love to come back and try the buffet again and/or try dinning service, but the one worker didnt seem to care about me :( and not sure I would enjoy the not so good service again.