Buffalo Wild Wings
| Address: | 6130 IL-132, Gurnee, IL 60031, USA |
| Phone: | +1 847-855-0887 |
| Site: | buffalowildwings.com |
| Rating: | 2.5 |
| Working: | 11AM–12AM 11AM–12AM 11AM–12AM 11AM–12AM 11AM–1AM 11AM–1AM 11AM–12AM |
Location
Photos 100
Reviews 13
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Bonnie Hayes
First time we came it took 15 minutes for our server to come over once we sat down (it was lunch time and we were one of 4 tables in the entire place). Took 30 min for our food and another 15 after asking for the check to actually get it. Such slow service. Also disappointed- after got the bill were told they dont do the $1.49 kid meals Wednesdays like the others do although we showed it was advertised on multiple websites. Decide to give them another try today to get a to go salad for lunch. Again had to wait 10 minutes for anyone to even come take my order. Come back 10 minutes later to pick up and wait behind 5 other groups all waiting to pick up and no employees around. Get my order (a salad) and notice theres no silverware so I ask for some only to be told "sorry we dont have any." Umm how am I supposed to eat my salad without a fork? I had also ordered a glass of water initially and that wasnt there either. I brought that to her attention and she said I can get it after I help them (about 3 more groups had walked in). I said forget it Im not waiting another 10 minutes. Ill stick to Round Lake or Vernon Hills from now on.
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Lauren Germer
Seriously only giving one star because I had to. Service was horrible, waited 20 minutes to even be greeted. Server only stopped by to take out order, drop the food off, & give the check. Good took about 30-40 minutes to come out for two simple mediums. ALSO not to mention the horrible managing job done as tons of teenagers were roaming the restaurant, yelling, jumping tables, & being rude to the other customers here. Managers just seemed like they didnt care and let them act like they owned the restaurant. Probably the worst dining experience Ive ever had. If you want some EXCELLENT customer service & food, head to the one in Kenosha. Very attentive, take pride in their service, & even have managers stop by each time you visit to ask how everything is going. Will definitely be heading to Kenosha next time & will not be returning to the Gurnee location.
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LMA de Leon
Not happy with our server, Torian. We told her that we wanted Ranch and Blue Cheese to start eating oir wings but she kept on chatting with the people from the table behind us, passed by us 4 times and kept coming back to them to talk as they are probably her friends or people that she knows. She got severely side-tracked and had us hanging, waiting for her to get whay we asked for. After she had her sweet time, she finally came back to us and asked if we wanted more beer!! Like, really?? She needs to be re-trained on handling multiple guests/tables and needs to FOCUS on her role. I wouldnt bother writing this lengthy review if we got "up to par" treatment. A response would be very much appreciated.
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TwentyOneSoyneondan
If I could I would give this 0 stars. I went there two times. the first time we waited forever and the order was completely different from what we ordered. The second time 2 out of the 4 people in my party got their food wrong and our waiter got 1 out of 4 people got their drink wrong. The Buffalo Wild Wings in Round Lake is so much better I would completely recommend and the one in Gurnee Mills is disgusting horrible I will definitely never come back and reading the other reviews some had it worse then me and all the waiters were pissy and mine didnt even speak up I couldnt hear him at all! The bathroom were neat but they smell like spoiled food! Ewww thats disgusting.
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M D
The bathrooms are beyond filthy. I addressed this with Edi Nutter the general manager and she tried playing it off as the restaurant being busy INSTEAD OF ADDRESSING THE ISSUE AND CORRECTING IT. I told her I was going to call the health department- she said "ok." We called as we pulled in the parking spot to inquire about a wait, she answered the phone and said no wait at all- 10 minutes!!!! I told her she was losing 3 customers, her response was "ok, bye!!!" Dont eat here, there were plenty of empty seats and the rest of the staff seemed only interested in themselves. I have a gut feeling if I had eaten here I would have gotten sick- ecoli.... DO NOT EAT HERE
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Israel Eduardo diaz
El servicio al cliente una porqueria, llegue con mi familia y no me ofrecieron ni agua aparte esperamos 10 minutos y nadie nos atendio creo q por ser hispano porque llegaron otras personas y no tardaron ni 1 minuto y ñes tomaron la orden....en pocas palabras buffalo wild wings de gurnee il. Es una basuraaaa
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Victoria Rosario
Location is beautiful...but the food needs to be improved. Stingy with the sauce on the wings as well the ranch , as a high class food critic I expect the best out of my wings. The server brought our ranch there were supposed to be 2 cups and she brought out 1.5. The wings tasted old. The server was very nice maybe a bit to attentive but none the less nice. I feel like the cooks failed to bring there wing game tonight , quite dissapointing
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Jeff Dowling
I have 2 little girls who are hard to satisfy, and I am a harsh critic myself. My girls LOVED their wings and Mac and cheese, and the wings are the biggest and juiciest Ive had at a BWW yet. Our server Hillary was outstanding in all levels of service, and my kids agree. If you come in on a peak night when they are all in the weeds, have a little empathy. Being a server is difficult, especially when they are "in the weeds".
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Ann Villa
The manager was sitting behind our family and friends of 8. Another associate said you rude sitting behind the customers. "Oh well I was already here before they showed up too bad". It was really nice I hear both there life stories and about the new manager that is by the book. Hopefully new manager from mchenery you get the dirty bathroom cleaned and teach you staff some customer service. Dont worry we wont be back.
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Collin Vosburgh
Service was horrible! We walked in around 3 and there were probably 6-8 tables with people. The restaurant was mostly empty but they had us wait still. We waited about 20 minutes for a table for two and I counted 7 servers walking around. Absolutely ridiculous Ive never seen that before. Now were still waiting for our nachos and its been almost an hour since we walked in. Yeah not coming back to this one.
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Agnieszka I. Wojcik
What a day!!!!They had NO mushrooms for my mushroom burger,appetizer of fried pickles was saggy and very unappealing,our Blue Moon beers had no orange slices ("sorry....we ran out!"), blue cheese dressing tasted like shaving scream and in the end we had to wait for our check because "the computers didnt work"!!!!!!ARE YOU KIDDING ME?????Never again Buffalo Wild Wings in Gurnee!!!!!!!!!!
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philip nallen
Was told we had to wait for a booth when there where open booths available and they put my blazin wings on top of my wifes honey BBQ wings when we told the manager he was indifferent and didnt care we where told thats just how we do it here and if we wanted them separated we should have asked no other bww weve been to does it that way they always come separated
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Monica Lambert
When they opened they were great with great service. The last two times service was terrible. Only 1 other person at the bar, not at all busy in the restaurant and it took more than 10 minutes to get a beer then more than 25 minutes to get a small order of wings. Save yourself the trouble and go down the street to Timmy Otooles or airplane else
