Pizza Hut
| Address: | 2849 95th St, Evergreen Park, IL 60805, USA |
| Phone: | +1 708-422-0094 |
| Site: | pizzahut.com |
| Rating: | 2.9 |
| Working: | 11AM–10PM 11AM–10PM 11AM–10PM 11AM–10PM 11AM–12AM 11AM–12AM 11AM–10PM |
Location
Photos 32
Reviews 24
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TEAM EVO CCG
Our office ordered a delivery at 12:26 we did not receive the delivery until almost 2pm. The delivery driver did not come up to my office and said we had to come downstairs. When we came down she was sitting in her car and we had to go to her car to get our food. The food was cold and the sauce was spilled all in the bottom of the bag and turned all over. Called the manager he agreed to re-deliver our food right away. The Delivery driver said she came and she said she knocked on the back door and no one answered. Our front is open but she never used the front door. The lady driver said she called and we did not answer... We saw we missed a call with in 8 minutes and we called back as this is a place of business , she said she had left our location and was back at the store which is about 7 blocks away. The driver said she would be back in 5 minutes. We went downstairs in the cold and waited for the driver who never showed or called. We called the location back and spoke to the General Manager who was so rude and instead of apologizing she found it more important to explain her driver dont deliver to the door or go into buildings. The manager said the food is on its way. Its 4:15pm and we still have not received the replaced food we ordered for lunch at 12:26pm.... We have never heard of a pizza delivery that made us come down to their car down the street to retrieve our food. We are extremely disappointed with this locations unbelievable horrible service. The General Manager was unprofessional and more interested in proving how right she was on her policy. Oh yes while I was typing this my food arrived at 4:35pm its cold, hard and distasteful. We will never order food from this location whos delivery policy is to meet at the drivers car. We never patronize Pizza Hut again.
JE
Jeannie Marcinkowski
The manager "Sara" was the worst example of a manager I have ever encountered. We live 3 BLOCKS away and would have picked up our order ourselves, except we were watching the game and opted for delivery instead. The driver showed up an hour and 15 minutes later with our cold order of wings (12 wings total) (yes that all we ordered). After speaking to the driver he admitted to the "incompetence" of that branch and how we was "JUST then told to rush that order out the door". I was of course upset and called the store. The woman I spoke with "Sarah" claimed to be the manager and basically told me that "if we took the wings (which we didnt) she could only offer us a store credit and not a refund. She was EXTREMELY rude and unaccommodating. She also said that they were "backed up" which no one told us when we placed the order. I asked for a refund and proof of a refund, to which her response was "you can pick up your proof of refund at the store tomorrow morning at 9am". Right! Cuz thats what I have time for. I asked if she could fax or email the proof and she claimed there was "no way possible to do so". Funny, considering I receive about 12 emails a day from pizza hut including proof of purchase and delivery confirmations when we DO order from them. We will not be ordering from this store any longer as long as "Sarah" is running this horribly incompetent and unprofessional show!
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Cherise Major
I had a very bad experience at this Pizza Hut. I called and ordered the 10.00 box and when I got there it was in 3 separate boxes...I specifically ask her "Yuri" were all of the sauces in there and she assured me yes...get home NO MARINARA SAUCE for the bread sticks. As it turns out Yuri was the manager who gave me my order. I politely told her my story and she offered me a .50 cent credit...the cost of the sauce!! I asked her what about my time? Inconvenience? Customer satisfaction? To which she nastier said " Im not going to give you a WHOLE MEAL just because we forgot the marinara sauce. I didnt ask her for a whole meal! ! Lets start off with an apology maybe?? Then an offer to have a driver drop it off? A free soda? She was very rude,over talking me and just plain old mean!
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Eric Coffey
First time ordering from this location and I never will again. The service was terrible. They told us one hour for delivery and it ended up taking an hour and 40 minutes, when we only live five minutes away. To top it all off the pizza was horrible. And I normally like pizza hut pizza.
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araceli Gonzalez
Horrible service! Placed an order and waited two hours for the delivery when I called the store to check on what was going on not only was I placed on hold for over 4 minutes I was told it would be at least another 30 to 45 minutes never again will I prefer with this place!
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Briatta Bell
Ordered online and it said a hour and a half wait and it came in 45 min. Delivery guy even gave me a complimentary soda cause it was "late" (which I didnt think it was). Good food. Good service.
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rag doll
They never have a dilivery driver and if they do its a 2 hoir wait on the food my kids need to eat i dont got 2 hours to wait then today i called and they were out of cheese!!!
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Liam McNamara
Great pizza hut but just some things you should know: 1: this is not an eat-in pizza hut 2. there is gum
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LONNIE LOVE
I never had a problem with this pizza hut.. Picked up and delivery.. But the staffing looks all short.
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Flaco G
They dont have my order in the right time and also went to give me my order, give me the wrong pizzas
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badiullah syed khaja
Worst pizz hut ever experienced!!!! They took 3hours for delivery !! I hate this branch....!!!
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Zach Isaacman
Refused to deliver to me even though Im less than two miles away. No reason whatsoever
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max Bucko
Great pizza, service can be slow on some days, but it is really cheap good food
JA
jacek pietraszek
Great pizza, and awsome service i order here every weekend for the family.
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Low 2o
Ok last resort Rosangelas down the street why go here
CH
Christopher Kaczmarski
Chain pizza with decent service if you pickup.
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John Piwowarski
Always get sick ordering here. Poor service .
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Nathanael Ammirati
Great place quick service friendly people
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TIM JONES
Well, they take your money really good...
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Chuck McBeardy
The dude on the phone was rude.
MA
Malik Xavier
Never gets the order right.
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Centra Cobb
They are very rude
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Matthew Brown
Pizza is just ok
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Gail Peterson
Lovely food.
