Chipotle Mexican Grill

Reviews 9

VI

Victor G. Galvez

Never coming back to this place! Date of visit: April 23, 2017 around 6:45pm. First of all, I have to mention that I love Chipotle. In fact, my entire family are addicted to it. Id say we visit 2-3 times per week which results in about $60-75 per week. I have to say without exaggeration that this might be the last visit to this restaurant. To be fair in being upset about this visit, there are 2 Chipotles closer to my house and I chose to drive here because food is more flavorful at this location. But things have gone downhill at this place. When I walked into the restaurant I saw 3 employees on the floor and one on the grill. All 4 saw me, including the cook. One employee qas talking to a family about what sounded like a catering order (they were standing by the register). Another employee was cleaning tables and a third employee was in the line talking to the cook. I was the only person in line. Id say I waited a good 3 minutes before the girl that was in the line took my order (she had seen me in line but she was conversing with the cook). When she finally took my order, it was hard for me to pick which meat was edible. It all looked like it had been sitting out for days! I decided on the chicken. After she prepared my chicken bowl, she simply moved the bowl over closer to the register and turned around to go back to her conversation. So now Im standing in front of the register, thinking the girl working on the catering order would ring me up: Nope! I must have stood there for close to 4 minutes before the other girl came back from cleaning the tables. I kindly asked if I could pay and she told me she wasnt in the register. That was it!! I told her Id come back to pay after I ate my food because I was hungry and that I did not intend on leaving without paying; I told her Id been waiting to pay for 4 minutes. She would not let me go to my table, instead she started yelling for the cashier to come and charge me. Its never been this bad at this Chipotle and I really hope they fix things. But as for me, Im done with this place. As I post this review, I am supposed to bring home 3 more bowls for my wife and daughters. I guess Ill be stopping somewhere else for their food!

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Cody Brown

Sadly, this Chipotle has really gone downhill in recent years. Im a huge fan of the chain and have been frequenting this location since it opened, but no more. Its been one thing after another recently; from slow service, to dirty tables, to attitudes from the employees. Tonight, we walked in at 8:52 and we were two people back from ordering. The girl who was supposed to be taking orders was instead cleaning and closing down her station (the tortilla press), leaving the one lone person on the line to take orders and prepare them. The guy in front of us was obviously perturbed and asked what time they closed, to which the girl closing her station said, "Ten oclock." ... it wasnt even 9:00. Heres a thought: maybe its more important to take orders and work with a sense of urgency rather than trying to prematurely close up the restaurant. Or hell, just go out of business. No wonder the entire chain is doing horribly with customer service.

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Pedro davila

I was a loyal customer at this chipotle i ate there everyday but the managers there are really disguisting the employees dont shave for work the managers Lizeth Lopez and Omar dont treat the customers the way they are supposed to be treated outside and on the line. And additionally to this there is bad leadership at this location i ask myself how does a person Lizeth and omar get to be managers they barely know english and i dont even think they are legally able to work in USA im not racist but this location is the worst i think the chipotle managers need to go back to school. Ive been to other restaurants and the managers are sweet. The employees at this location ive seen them not wash there hands and go back to work and they go on smoke brakes they smoke outside and then continue back on there job. I am absolutly dissapointed.

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Kate Hildreth

I placed an order via the Chipotle app to pickup on my way home. Just before I was going to pick up my order, I got a call from the General Manager, Eduardo, who was calling to let me know they had made some.of my order but ran out of rice. So it would be another 30 mins but he would discount my order. I was in no hurry so I didnt mind the wait (plus it gave me time to venture into CD Warehouse next door). I really appreciated that he took the time to make my orders himself. And who doesnt like getting money back in their pocket!! Super friendly staff and hard workers!! Thanks again Eduardo!!

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Gabby Cofsky

I always come here to eat but I always take it to go and its normally good, but today it was just gross. I wanted to sit down and eat but all the tables where dirty and the food was just bad today. The guacamole had no flavor to it whatsoever, the portion for meat was way too low(like half a scoop of chicken). I know its none of my business, but the guy at the register gave like 6 bags of chips to a kid FOR FREE,because he didnt want to deal with the kids dad. From now on Im definitely going to another Chipotle.

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J Brew

All around bad. Online order was not ready on time, and the cashier who had just touched money went behind the food counter, took the online order slip off the wall where it was hanging and placed it on the counter where all the food was in front of the girl wearing gloves. Gross. They then forgot the salad dressing... whats the point of ordering online if its not going to be ready on time and if you have to wait behind everyone in line? Worst part was no apologies for any inconvenience. Just attitude.

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Madeleine Carpenter

I go to this Chipotle often because it is close to my work. I LOVE the steak bowl at other locations but this location leaves all the fat on their meat. Other locations cut the majority of the fat off. Once or twice I have been there the steak was right. There is nothing worse than thinking you have steak in your mouth and its just a bunch of fat... There have been multiple times I had not one good piece of meat in my bowl.

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Madison Crawford

The workers have HORRIBLE service. Barely listened to a thing I said when I was making my order after they had already given my friends crappy service. They continued to talk to each other and were having a hell of a time off in la-la-land apparently. And as soon as I tried to get their attention to tell them they were getting my order wrong, I got huge attitude full force. Yeah, no thanks.

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Jefferson Franklin

Very poorly managed. I was 1st customer of the day yet i still had to wait 10 minutes in line while the careless staff "got it together". And then they waved an online order ahead of me, and of course this just led to more confusion. My burrito fell apart after one bite and there was no soap in the restroom. Meanwhile, kitchen staff were eating lunch in the dining room. What a joke

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