Kuroshio Sushi Bar and Grille

Reviews 3

CH

Christian Goss

Tonight is my last night dining with this restaurant. There have been three major incidents at this location for me, I should have learned from my first experience over 5 years ago. When I arrived to pick up my food I wasnt greeted by the new server. He processed to help his current customer, no big deal its cool I understand Im sure you will proceed to serve me when your done. Not the case, at all. Another customer walks in, they are served, pick up their order and leave. Surely it must be my turn now, NOT, lol. Another set of guest walk in, yes thats a total of 3 separate customers, they are greeted and seated meanwhile I havent even been addressed properly. At this time I ask if I can pay for my meal and the response from the server is "okay". By this time they have already struck out with me but I still want my food because as the reviews state the food here is great. Another guest comes in and is served. At this time another waiter asks what I am waiting for and says that this same server who hasnt even spoken to me or addressed me will assist me. I wait another 5 min or so and still havent been served. Finally another waiter takes my payment so that I can go on about my evening. Meanwhile this sever who was suppose to assist me has walked past me at least 5 more times. Now let me give your the more crucial details besides being blatantly ingnored. All of those customer that came in after me, white, the waiter- white, me- I am at not white. The level of disrespect and disregard was clearly because of my ethnicity. Unfortunate this is the 3rd time I experienced O so similar disregard. The first was about 5yrs ago when me and a friend were literally cussed out by a white employee because we were "ghetto" when we advised the manager that our food was incorrect. The white employee literally chased us out of the restaurant while he was yelling at us and threatening to hurt us- wasnt going to happen. The second experience was with a young lady who clearly had no regard for any one of color. And the third, the third was my experience tonight with what seemed to be a new guy who was very adomantly ignoring me, unless we walking past me 6+ times without speaking is defined as something else. He never served me this evening or even offered to take the payment for my food until he felt like addressing me with a "now what did you say you needed". The tone he used was completely different from the tone he used to address the white customer. Now I would hope that these three individuals are not racist in any way but their actions and level of service provided dont lead me to believe otherwise. Needless to say, third strike your out. I have given this place chance after chance after having some very unpleasant experiences at this very location. I will NEVER be a custome here again. I advise you to tread lightly, the food is great but the people are snakes.

MA

Mariah Amstutz

I have a severe gluten allergy, and the first time I ate here the waiter was very good- made sure to hold the parts of the rolls with gluten, it was an amazing experience. Last night was a very different story. We ordered several rolls to share and I asked that they make them gluten free, and the waiter said ok and the order was done. The waiter brought the food to our table and the first thing I noticed was that all of he rolls looked like they were covered in a sauce with soy sauce in it (which is full of gluten) and I asked if there was soy sauce on them. The waiter told me that the sauce was gluten free and that they were all ok to eat. He then walked away very quickly. I was very hesitant to eat any of this as I did not really believe him, and with even a small amount of accidental ingestion I would have needed to go to the ER as my throat closes up and I cant breathe. He came back a minute or two later and then informed me that all of the rolls had gluten in them and asked if I wanted him to take them back. I instead asked to see a menu and just ordered a basic roll that I knew I could eat. During this time our glasses had gone empty, the food was slow to come out, and I really would have liked an appetizer and glass of wine, but the waiter was too busy to see if that was the case. A very small roll came out, I ate it, ordered another, ate it and was still hungry. When the bill came out we were being charged for both the food that I could not eat and the rolls that I had ordered so that I could eat something. I asked to speak to the manager and explained that I had asked that the rolls be made gluten free and that they came out improperly made, and that I did not think it was right to pay for both the mistake and the correction to it. The manager informed me at this point that I should have ordered off of the gluten free menu, which he said only had 3 things on it, even though I didnt even know there was a gluten free menu, and said that hed "take care of it this time," insinuating that the whole issue was my fault. As he and the waiter were walking away, he told he waiter, "Its cool, you didnt do anything wrong." I understand that with the current popularity of gluten free diets, there are a lot of people who dont need to be as careful as I am, however for my own safety I will not be returning to this establishment. It seems that the wait staff doesnt understand the severity of food allergies and the management cant be bothered with customers concerns.

LA

Lane Greer

I have to say, after looking at the reviews, I had higher hopes for this place. Before I go into what wasnt great, I just want to preface with the fact that we will probably go back. It wasnt bad. It was really pretty good. Prices were fare and we didnt have anything that was actually bad. Our server was annoying. We sat down and he handed us our menus and immediately asked if we needed some time to look at the menu. Umm... I havent even opened my menu yet, so yeah. I need some time. Then he came back 3 times probably less than 6 or 7 minutes apart to ask if we were ready when we both clearly still had our menus out and were reading them. Finally I ordered some appetizers just to make him go away, but he still, in the same breath, asked if we wanted to order our dinner yet. I do like how they do tempura. Most places just send you a tempura plate with whatever they feel like giving you. Usually onion, asparagus, zuccini, shrimp, and maybe cauliflower or sweet potato. I never could get on board with fried cauliflower or sweet potato. Here you just order by item. You can order whatever combination of veggies and meat you want. Thats pretty cool. The sushi was ok. A little bland. Just didnt seem all that fresh but the price was good and it tasted fine. Lastly, I feel like they need to decide if they are a cheap family restaurant or a nice sushi place. Its a tile floored restaurant and an open concept space, meaning is VERY loud and really has not ambiance at all. The music is way to loud. The inside honestly kinda just reminded me of like a CiCis Pizza. Open, loud, lots of kids. Maybe Im just used to quiet, relaxed sushi places. Theres nothing really wrong with this place. It might just not be what I"m used to. Like I said, overall we will probably go back, but if we find a better place any closer to our house in a similar or a little higher pricepoint, well probably go there instead.