Uno Pizzeria & Grill

Reviews 3

SK

Skully The Key Chain

This review gets lengthy. In short, ask for Emerald or Courtney, ask them what they would have with the current staff on hand, otherwise, dont go unless you have health insurance. Uno Chicago Grill!?! Let me tell you about this place. First and foremost, if you MUST go and experience it, ask for a girl (woman) named Emerald or ask for Courtney. Both are awesome and hopefully they both still work there. The first time I went to Unos I had Courtney as a server and she was attentive and didnt want to talk my ear off like those really random and awkward servers do sometimes. Ive had Emerald a few times and, like Courtney, very attentive and personable. The best part about BOTH of them, however, is that they make it worth the horrible food. Order ANY meat and its sure to come out the way you did NOT order it. Rare means burnt, well means, "Please drop it on the floor, play soccer, and serve cold." In old military terms, Whiskey Tango Foxtrot Ricky Recruit!?! Okay, so the MASSIVE menu is overwhelming, but they do good pizza right!?! Pfft! Deep dish pizza is something that was INVENTED by Unos in Chicago. Im sure they used a different method than Winter Garden because it comes out cold in the center every time. Really guys!?! Cheese needs to be hot on a pizza! Bartenders are fun. Theres a bald guy in glasses that makes a killer margarita. Another guy that looks like one of those Cullen characters that never stops smiling. I think hes up to something, but he makes good drinks. Dont drink the wine, none of it is anything notably good and, like most restaurants, a glass costs as much as a bottle across the street. At least the bartenders vacuum it with a very phallic looking pump! Stays fresh! Burgers are pretty good IF you get a good cook. Ive watched them come out burned to perfectly done. They have this spicy cheddar cheese that is "to die for," as in the taste might kill you. Get a regular burger with everything on the side. Their produce is hit or miss. Salads are HUGE. Unfortunately they chop everything into the tiniest pieces every. Ask for a spoon when ordering a salad, no fork is needed. Staff is somewhat friendly. Ive had managers visit my table at almost every visit. Theres one with a sweet 70s police officers mustache. Another guy that looks like Bob from Bobs burgers, but with gray hair. I actually think his name is Bob too. Ironic. There is also a woman who likes to talk your ear off. Im pretty sure I know enough to write a biography for her. Theres one more woman manager type, she stops by, says hello, smiles, walks away. She lets you eat! All are pretty interesting people. Pros! They have wifi (But why would you want to sit there?), theyll remake your food 15 times if they have to in order to please you, Courtney and Emerald are spot on servers Cons: Medical bill (bring TUMS), mediocre wine, inconsistent food preparation, other servers have yet to satisfy requirements of a 20% tip (Its 2013 people, 20% is standard now), and the oven doesnt cook the pizza (or they dont know how) In final, go to experience it, but roll the dice on your chances of a good time. Value? Its a typical American restaurant. Pay $15, get 3 lbs of food. This is another Food Review by SKULLY! The Key Chain.

MA

Matt H.

This is a lengthy review but Ill just post what I sent to them if you want the whole story feel free to read it. In short this place is horrible... Hi, my name is Matt Hylton. My family and I go out to eat around 4 or 5 times a week and tonight we decided to try your restaurant for the first time. Previously I worked in the service industry for many years and I was appalled at the service we received tonight. Our evening started with hearing complaints by our soon to be waitress about not wanting to be there, and not wanting to work any large tables. Moments later my name was called and she insisted to the hostess that she would seat us. She raced back to our table and we lost sight of her as we tried to get our 5 year old daughter moving. We went the direction she had gone just in time to see her flop the one menu she bothered to bring on the table and storm towards the server station. I decided then I did not want her as our server. I went back to the hostess and asked for a different server, no one asked why I wanted someone else or if every thing was okay. They did however agree to give us a different waitress. With high hopes that our service was going to get better we were quickly let down. Our second waitress never introduced herself, she had little to say while at our table and was slow to bring us anything. We chalked that up to our table being added to what we assume was her already busy night and again hoped for the best. Our food slowly arrived after we ordered two adult entrees and a kids meal. I ordered the rattlesnake pasta. Before I had even taken my first bite of the dish I knew it looked off. On top of the pasta was a handful of pickeled jalapeños which really surprised me, the pasta looked dry and unappetizing. I was able to eat about 2 bites of the meal before I realized I just couldnt eat it. I pushed the pasta to the side and shared the other entree we ordered with my girlfriend. Our waitress came back and asked if we wanted boxes and even after we said no she didnt seem to realize the completely untouched meal sitting right in front of me. She sat the check on the table and walked away. After pondering weather I should say something or not I decided I would ask if she could take the one meal off the check. With out a single question or apology she said she would take care of it and walked off. About 5 minutes later who we assume to be a manager approached us. The 3rd person not to bother introducing them-self. He said hi and stood over us waiting for us to talk, after waiting he finally said "I hear you didnt like your dish? What was wrong with it?" After explaining my concerns he began to question me again and mentioned that he had brought it out and it looked as it should to him. Again no apology and now I was feeling attacked by the manager of the store. He agreed to take the meal of the ticket. Only after they ran my card did they bother to offer me another dish. At this point Im not interested in any special offer because Im certain I could ever go back to that restaurant after the experience we had tonight.

DA

Daryl Jackson

So, I went to Unos in Winter Garden Village and was promptly seated. After about fifteen minutes of waiting another couple were seated two booths behind me. Approximately, two minutes and nine seconds later (used my phone to time seating), the previously mentioned couple had drinks and their order taken. Now, my eight year old who was with me took notice as he was hungry after spending a full day out at Gatorland. Verbatim, "Dad how come we are just sitting here and no one is helping us?". Note, several waite staff passed our table over a half dozen times without so much as a hello. In fact, the waiter who was handling the table directly across from us made eye contact with me one time. Afterwards, did a damn good job of pretending we didnt exist after that. I had to go fetch a manager. I was advised by this manager that I was seated in an area that wasnt staffed properly. So, I asked three questions. 1) Why was I seated in an area that wasnt staffed properly? 2) If, that was the case. How did the the couple two tables behind me get served before me? 3) How come the server you allegedly assigned is the same server for the couple behind me. I guess he didnt see me and my son either. I am not on here to trash a national chain. Im just writing about my experience. Will I visit Unos again? Yes! Just not the one in Winter Garden Village. The manager provided some "free" mozzarella cheese sticks and said she will have a "talk" with the staff. This could have been a genuine mistake, if only the shunning by the staff wasnt so obvious. Im not brand new nor oblivious to duplicitous behavior as "another" manager appeared all of a sudden and asked how was everything. Knowing that if the service was half way decent I would have never seen her. As someone state, this Unos is off of my Friday and Saturday nights out.