Tokyo Japanese Steakhouse Seafood & Sushi Bar

Reviews 4

CH

charles harrison

Tonight was definitely a negative experience. My wife and I typically eat in the restaurant, and tonight was our first experience with takeout. I called in my order and was given a wait time of 45 min, which I understood due to the need to cook the food during a time when the hibachi table was in use. I ordered the #10. Hibachi Chef’s Special $25.95(Steak, Shrimp and Chicken), extra Fried Rice $3.00 and a lava roll for $10 something, plus a $3.49 Togo charge (not mentioned when ordering), $1 extra seafood sauce and $0.75 for eel sauce (both are free when dinning). The menu states "All dinners are seasoned and prepared at your table."There was a table with a chef actively cooking, and one closing up with the patrons paying their bills. I had been sitting there for about 15 minutes, so assumed my meal was still being prepared. That was not the case, one of the employees went to the other table and picked up a Togo tray that had been sitting there for at least 10 min (it wasnt busy). The entire meal was packed in one Togo container. When I typically eat in the restaurant, the Togo container is pretty full with just the leftovers. I asked the hostess if the extra order of rice was also in the container. The hostess and another lady went back a forth, and eventually stated that they left off the extra rice and she would get the fried rice order for me. Understand that their are still several chefs actively cooking at this point. She goes to the kitchen and brings back fried rice from the kitchen. I asked if it was the same as that made on the grill. She sad "kinda", so I asked if I paid for the hibachi cooked rice or that from the kitchen. There were not going to make fresh fried rice, and offered the kitchen rice free of charge. No big issues other than the fact that the hostess had no intention of mentioning the difference without my prompting. Anyway fast forward, I get home and my wife I began to portion out the food. Additionally, all of the meat (three types) plus the rice fit in the front portion of your standard three compartment Togo Styrofoam container. Before a single grain of rice is lifted we see a strand of hair. I had enough and no desire to eat the meal. I called and asked to speak to the manager. She asked what did the hair look like? I answered, I dont know, black, straight, like hair in my food that doesnt belong. After 5 minutes of possibly the most ignorant conversation Ive experienced in some time, where I was told that there was zero possibility that the hair could have originated in their restaurant. I explained that the food was untouched, none eaten at all, and I had no reasonable motive to drive there, wait for a quarter of an hour, drive home and drive all the way back to the restaurant other than the fact that I considered the food inedible. This became an argument, where the manager eventually said to bring the food for a refund. I get there, ask for the manager and state that I was told to bring the food back and would receive the refund. The hostess opened the container at the front counter, and went back to the kitchen several times. She stated that she did not have the ability issue a refund, and that the manager with that authority left for the night. I stated that I did not wish to argue, but the charge would be reported as a fraudulent charge and they were losing multiple return customers due to their lack of professional behavior. Fast forward again, the hostess leaves the restaurant and miraculously returns with manager that "left for the night" to refund my money. They made me stand there for over 10 minutes. That was a $52 takeout meal with omissions in the order, hair in the food, and terrible customer service. Its sad because this was a standard for my wife and I.

CA

Catherine Johns

My daughter made a reservation two days before we went, I was standing there when she did it. We arrived about ten minutes before the reservation and the greeter was nice enough but couldnt find the reservation. Without even looking the older woman behind the desk (owner? manager? no idea) started yelling at me that I had no reservation. Honestly, if it been only me I would have left, but the others in my party were getting one of our group out of the car and into her wheelchair. The screamer said a few thing in mixed English and then said to the greeter, "she doesnt have a reservation but she can stay." Then she turned to me and said you cant be seated until everyone arrives." Since they were negotiating the doors at that time - no problem. The greeter was nice, tried to find a seating area for the wheelchair (which I realize is difficult - thank you). The food was great, the show was nice. Our cook put a great show on, some of the other tables got a more tepid performance. The waiter wanted all our orders - drink, appetizer and main course as soon as we sat down. We managed to slow him down a little, but we knew with a disabled person, we would be a pain in the neck and we came WAY WAY before your busy time, give us a minute. Overall - welcome - Negative 5 Greeter - 4 Waiter - 3 Food - 5 Presentation - 5

KR

Krystina Johnson

Worst experience EVER!! Will not try this resturant again. We usually go to Sake Cafe off 9th ave. But for my daughters birthday we decided to try somewhere different. Big mistake. The rice was burnt, veggies undercooked, the chef added sauces that I dont like to my food (he didnt give an option) and he wasnt entertaning. I was just disappointed in the chef and the owner. I took one bite of my rice, one look at the veggies and new I wasnt eating that mess. Even the couple next to us said the food could of been better. They pointed out that their regulars there and the chef they like had a full table tonight. When I spoke with the owner she declined to remove my plate because I touched it. Of course I touched it. Thats how I knew it was disgusting. She then offered a discount. How much of a discount? I dont know. I walked out while my boyfriend stayed to pay. I wasnt happy with our time there. For me it felt like they ruined my daughters birthday dinner. If service or food is bad and the plate is exactly how the chef plated it (which lets you know your guest didnt like it) why not remove it? or offer for it to be re-made by a more experienced chef? Ill stick with our usual Hibachi resturant Sake Cafe. The food is always great and Every chef knows how to cook. They never disappoint!!!

GE

George Swift

Ive been going here for over 10 years now, its always been the best place to go for habatchi food and sushi, while i was growing up me and my mom used to drive 40 minutes weekly to come down here to eat and it was worth all that at that time, even right now for the past 2 years ive driven over an hour just to get here to eat. The past 4 times i have went they have stuck me and my girlfriend in the middle seats where the chef has his back to us. Im sorry but if im paying $60 for a meal i cant even see thats not right. This last time however i only ordered the vegetable habatchi because i wasnt really that hungry, service was amazing as always but when i got my food it was just raw uncooked vegetables. All they are worried about is how many people can they stuff inside to make money off of instead of worrying about the quality of the experience people have here. Im tired of having terrible experiences here i hate to say it but i believe this is and will be the last time ill ever eat here