Einstein Bros. Bagels
| Address: | 33119 US Hwy 19 N, Palm Harbor, FL 34684, USA |
| Phone: | +1 727-771-9448 |
| Site: | locations.einsteinbros.com |
| Rating: | 3.2 |
| Working: | 5AM–5PM 5AM–5PM 5AM–5PM 5AM–5PM 5AM–5PM 6AM–4PM 6AM–3PM |
Location
Photos 75
Reviews 8
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Samantha Jarmolych
I come to this specific Einsteins all the time... Although I havent been in a few months, I was extremely happy to see that the management has changed since my last visit. After ordering a bagel sandwich, I noticed new items on the menu, bite-size bagels filled with shmear. I asked the (younger) girl serving me if they were good and she said yes, so I ordered one. She took one from the display area, put it in a bag and handed it to me. While I was waiting for my bagel sandwich to be made, I took a bite of the shmear-filled bagel bite. I made a comment to my friend that it was very cold and dry and the other guy behind the counter (who seemed to be the new manager) started questioning the girl who was serving me about what she gave me. She explained that she took it from the display for me and he started yelling at her right in front of all the customers that she was supposed to get a new fresh one from the back and heat it up for me BEFORE serving it to me... He even slightly joked about how it would be terrible to serve me one of the display items that had been sitting out all day... She apologized and they said they would take mine back and make me a new one. I started to hand it back to them but they realized I had bitten into it (like I said) and said that it was okay, they would just make me a new one. I let my friends finish the rest of my cold hard bagel bite and awaited my order. I soon payed and received my bagel sandwich... but never the new bagel bite that I was promised. I waited a few more minutes then I walked up to the male employee that announced the problem and promised the new food and I asked him if he was still making me a new one... He said, "But I only charged you for one...?" I was extremely taken aback by this so I only said "oh, ok..." back to him but now I wish I had said something more.... what a RUDE guy!!!! His nametag said Chris, and I hope his ways are changed soon or einsteins chooses better management for the Palm Harbor location... If I go back there and he is not there anymore my rating will DEFINITELY change, I love Einsteins!!
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A Private User
This is a “fast-food” joint of bagels – there is nothing particularly special about the bagels or the other food (sandwiches, salads). The coffee is tasteless and served at about 1000 degrees. Speaking of taste, the “gourmet” bagels are loaded with salt, sugar and additives: these “bagels” are simply donuts with extra salt. A jelly donut is a healthier option. True bagel lovers will take a bite of these preservative laden dough-pies and yearn for a real bagel even more. The true downfall of this particular location (Einstein is part of a chain) are the insolent teens working behind the counter. Is the management asleep? Unemployment is 13% folks, find someone who knows how to say “Thank You” rather than a grunt from a hung-over brat who is just trying to get through the 12th grade. BUYER BEWARE: most of the bagels are not included in the “dozen” price – the “upcharge” is not disclosed until you get to the register. The charge is offensive and raises the cost of a dozen bagels to a breath-taking level. Oh, and don’t even think of asking for an explanation of the receipt when you get over-charged ($3 for a bagel..really?). The impudent staff will offer a few more mumbles of impertinence.
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Anthony Lsnni
This morning and just about every other morning I go in around 7- 715 one person working the counter while two others are doing absolutely nothing how could two people be on a break at 7 oclock in the morning people have to get to work in the morning that should be time of Hustle not time to lollygag especially since theyre only open till 3:30 I order one bagel with cream cheese and it takes 15 minutes that is absolutely insane it is by far the worst customer service Ive ever seen in my life if you have literally no place to be in the morning that is the perfect place for you to go to but do not dare go there if you have to be somewhere cuz you will surely be late the only reason why this place got one star is because of the food nothing more nothing less
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Jen Henriksen
Actually sorry to have to leave such a lousy review as we have been customers here since they opened. But the last 4 or 5 visits have been awful. Understaffed. No management present. Forgotten items. Incorrect orders. Long waits. Even TO-GO bagel orders arent sliced, just tossed into a bag. They are quick to apologize, but it happens again on the next visit. Lat visit, they were literally out of EVERYTHING. When asked if we could have a discount for all the substitutes that we had to take, they said no. Disappointing. I think well be visiting the Einstein Bagels on McMullen Booth Road/Enterprise from now on. They are ALWAYS slammed, have TONS of workers and NEVER get an order incorrect. Come on Palm Harbor, lets get with the program.
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Sherry Cooper
I used to really enjoy going this location. Its a nice neighborhood spot. However today was my last time going. The service and food were just bad. When I arrived I stood at the order counter order 4 mins before the lady told me she could take my order at the pick up counter. She was just standing there staring at me in the meantime. Once I ordered my food I got my bagel within three minutes but my drink came nine minutes later. The bagel tasted like bread with spinach, hardly any cheese and soggy although it was toasted. The drink was OK. The only good thing was the atmosphere and meeting neighbors by chance.
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Laura Passione
Got there just before 4:30 pm. Before ordering I was told that they were closing at 5:00 pm. Tried to order one item, but is was "unavailable" because they had already started to close. Ordered something else & iced tea. Items were rung up & paid for. I went to get my drink but iced tea was already cleaned up for the day. Girl apologized that she forgot to tell me it was already pulled for cleaning. They allowed me to get an Honest iced tea instead. It was also closed up a minute after I got my iced tea. Food was delish but felt rushed & unwelcomed because it was to close to closing time.
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John A. Austin
Theres no issue with food. I have come here several times because I enjoy the foods. It is the service that I cant stand. Just how it is managed is the major reason. Their kitchen line doesnt have any organization and the ability to move quickly when the place gets busy. Even if it is slow, they dont even move fast enough. The staff keeps slowing down the service which becomes frustrating for the customers. If you do have patience for the service, then you will fit in. They need a better leadership in kitchen to manage the orders and get it out.
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Florida Wellness Institute
Im very forgiving when it comes to businesses being understaffed. I tend to feel sorry for the manager. But today, the manager didnt even apologize for the 20 minutes wait with no one in front of me. She said her two openers called out. The order was completely wrong and I couldnt even have it since I was allergic to what was on it. Unfortunate. Things happen. Businesses are understaffed sometimes. But how you handle the customers is EVERYTHING. Not even a free coffee for the wait? Instead, I paid for a large and received a small cup. Bummer...
