Address: | 2600 Maguire Rd, Ocoee, FL 34761, USA |
Phone: | +1 407-656-9343 |
Site: | publix.com |
Rating: | 4.3 |
Working: | 7AM–10PM 7AM–10PM 7AM–10PM 7AM–10PM 7AM–10PM 7AM–10PM 7AM–10PM |
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Jane Kennedy
I have shopped at this Publix since it opened. The manager, Jay, runs a tight ship, has no problems pitching in wherever needed, opens lanes when needed, etc. He sets the tone for the whole store. Many of the cashiers are new right now and I miss my old familar faces; however, they are helpful and pleasant also. Michelle in the fresh fish department rocks, as does Freddy in Produce, as well as others in that department. Bakery people always go the extra mile. Actually, all the employees will stop what they are doing and help you find something. Someone knows how to hire good employees! Picked up medication last Weds,1/14. Could not find my debit card when I got home. Looked thru purse and wallet, returned to store and asked Loretta if I had left it there. She reminded me that card is only handled by me. Thursday morning, I again took everything out of my purse, with no luck, and looked thoroughly (I thought) thru my wallet: no card. Finally called customer service to see if someone had turned it in. I wish I knew the name of the young woman who answered my call around 11:30am so I could send her a special shout out. She said no one had turned in my card; then, she asked for the date & time I had paid for my meds. I gave it to her, and she went thru the film for that time and was able to tell me that I had put my card in my wallet in one of the little pockets. There it was!!! Please thank her again for me for going the extra mile...give her a raise and hang on to her! I have shopped at Publix since the first one opened in West Orange Co in Pine Hills...have moved to closer Publix as they opened thru the years. This store is by far the best!
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Florin Petrutiu
It happened several times so far (usually with the same person, but I do not want to point out the finger) while buying sliced cheese that customer service person gave me different cheese instead of the one I asked for. Usually I tell them that I do not need to try it and ask for thin slices, to save their time. For the record- I do appreciate Publix staff and I think that your customer service is excellent with unfortunate exception of this repeated incident. So, back to cheese. Last time the same person picked up a cheese looking a bit different than the one I showed her. I asked if she didnt mind to double check if it was the one I wanted. It wasnt. She acted like she made a mistake, saying that the one I have is in the back and she had to go and get it. Seemed like she didnt want to take the time in a first place, it was just easier to grab something similar and hope that customer will not pay attention. Well, I do and because it happens pretty often I would like for the managers to know, so maybe they could address it. I cannot tell you how many times it has happened and I kept my mouth shut going home with cheese I did not ask for, wanted and sometime even liked. Enough is enough. Thank you for everything else awesome you do!
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Jack Reacher 7
Prices are higher than Walmart. Employees always willing to help with questions you may have. If you ask for a location of an item they will bring you directly to what you are looking to find. Check the weekly flyer for bogos and discounts. Veggie section has a great variety of fresh fruits and vegetables. Crowded most afternoons and weekends, but lines always move quickly.
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Cameron L.
This Publix is the bar by which every retail operation should aspire to. This location is by far the best run retail store (not just grocery store) run in the nation. I have lived on both coasts and this is hands down the best run. This Publix projects the very definition of customer service! It is what every store be it grocer or electronic store should be. Nuff said.
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Deana Frazier
Always an easy trip when shopping at Publix. Even on 4th of July. Friendly staff who always make sure you find what you need. Everyone helps out, it isnt unusual on a busy day to food someone from produce at the cash register or a person from the meat department bagging groceries. They even suggest deals you may have overlooked. Another excellent trip through Publix.
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paul secco
Very bad. I went to buy Filet Mignon for dinner. I bought 2 filets for $ 21.00 !. When I got home and opened the pack, the other sides were ugly. All fat that could not not be trimmed. What kind of rip off is this. ? You need to fire the meat dept. manager. Its not the first time. Enough. This is in contrast with the rest of the sipermarkey. My name: Paul Ibertos
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Ryan Berthelot
It was the normal Publix experience. Nothing to write home about, good or bad. Even though I dont utilize the services of being asked to have my groceries brought to my car or asked if I need assistance while shopping, it would be nice to see consistency from store to store. It only happens at a few, and didnt at this one.
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Laura Martinez
I have been to many Publix and by far, this is the best one!! I use to live in Windermere and Mr. Jay makes the statement true: "Where shopping is pleasure". Excellent service, good variety of products. If I am going to be in that area, I wait to go shopping here instead of near my home.
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Suzanne Kainz
The reason I have shopped there for more than 10 years? You cant beat their deli, bakery, and meat departments. Many of the store brands are also pretty close in quality to the name brand products. And the store personnel are always friendly and very helpful.
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Adam Dubbin
This Publix is well-maintained and staffed. Like any other Publix, youll get your best deals by shopping the sales and BOGOs when theyre on. The sub makers do a very good job here as well.
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Adam Page
There service is on a downward trend. Lately the front has been mismanaged with long lines. Also, they seem to be out of items that I need lately. Not sure what is going on
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Mike Abreu
Freindly staff. Clean. Good selection. Prices are higher than competition. Organic produce seems like it may sit for a while as much of it didnt seem real fresh.
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Rosie Scott
Best customer service in all of the grocery stores around the area where I live ...Mr Jay set the trend for happy and easy shopping.Go Publix!!
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rokrchik estael
Basic publix. Great service but not much selection. Great for meat and seafood. Horrible with produce. Really small produce department.
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#askMissMaria LOVELYHOMECREATIONS
I always love when I get my chicken tender sub on sale. Right after doing touch up for my client. Perfect way to begin my weekend
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Ben Rodriguez
My home store. Excellent staff, best checkout clerks, deli and bakery ever. Pharmacy is the best around.
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Nicole Loreal
Cashier was nice and timely. The fruit was fresh and cool. I like that they have free coffee for guest.
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Jordan Schiller
Let me in at 10:03 to get some chocolate chips. Outstanding service.
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Charlie J
My go to store for groceries. A little pricey but guality is there.
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Michael Bush
Awesome publix. Never too crowded when Im there
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JSTheRealSurvive
Its great and the customer service is on point
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rgw 2112
Its Publix. Where else you gonna shop?
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joshua Serafin
Microbiologist dprinting to Montauk 9
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Rick Leone
My favorite grocery store.
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Erica Dauer
Clean, friendly employees