Yakko-San

Reviews 3

ME

Melissa Butterworth

There was a group of 5 of us who went to celebrate our friends birthday. She said that this was her favorite place for the "whole fish" but had warned us not to order the sushi because her friend had gotten food poisoning from their "raw fish" last month. Before I share what happened, I want readers to know that I am in the healthcare field and am a professional business owner and have managed over 100 employees. We treat our employees like family and teach them that "The customer is always right, even when they are sometimes wrong." We do NOT tolerate anyone treating others with disrespect. We ordered the starter salad which was delicious. Despite our friends recommendation to STAY away from the sushi, we ordered "2 orders of spicy tuna roll." From the very first bight, 3 of us agreed that the fish was "BAD." We were very concerned that we could possibly get food poisoning. We asked the waitress to speak with a supervisor. This was when our experience went "down hill." The person who was sent over was "Alidar." He informed our table that the owners policy is to NOT allow anyone to question and or send back bad food." He also proceeded to say ( without even trying the food) that it was fine. I couldnt believe what I was hearing, so I proceeded to the kitchen to ask the staff if this guy was really the manager. They told me that the women behind the counter was higher up then Alidar, so I told her what was going on. She acted like she didnt speak any English and did nothing. I then asked the staff for the owners name and number. Alidar came back to the kitchen and told me to get out and that I "could not have the owners information" and that this type of problem happened many times, and he was instructed never to provide customers with the owners information. He also told me that he was going to "call the cops on me." I couldnt help but laugh at the thought of this poor little Supervisor threatening to call the cops on us for wanting to report "BAD RAW FISH" being fed to consumers. Meanwhile, back at the table, one of my friends had asked Alidar to please try a piece of the sushi himself. I personally saw the guy throw the piece of sushi away and come back to our table to say that it was "Good" and that we would be paying for it. Though I would have personally gotten up and left at this point, we didnt want to further ruin my friends bday dinner. We stayed and enjoyed some drinks. I was told from the hostess that the owners ( May & Hiro) would be there around 9;30. We waited because I wanted to meet the people that were allowing this "Alidar" guy to run their restaurant ( knowing that they would want to know who would be responsible for putting them out of business one day). They never showed up. The waitress was very kind and said she would personally pay for the "bad sushi" herself ( the supervisor wouldnt let her take it off the check). We didnt want the waitress to be penalized for the poor management. I did take some of the bad sushi with me ( in my purse) so I could have my laboratory determine if it would have caused salmonella or a worse form of food poisoning. I plan to write to the owners and if given the type of responses I see on this board ( where the owners refuse to admit and or address the issues), will take this to my friends at the local news and media. You cant own a restaurant and ignore your customers. You could kill someone by serving bad raw fish. You all should be ashamed of yourselves!

WI

Willow M

This was my go to place. I love the tonkotsu ramen, undo noodle, pork fried rice. I have been with this place about 7 year. However, sadly, I have to say I will not return to this place anymore. Because the quality of the food went down and the so so service I received. About one year ago, I went there with my husband, my two kids and my brother-in-law.My brother-in-law order three things one cup of coke, one Crunchy Spicy Tuna, and a Yaki Undo noddle. His entire order never been serve. We asked the waitress couple of times about his order during, and after our meal. The end result, just a no show for his meal. Luckily, we ordered enough or I should say the two kids had enough left over to feed their poor uncle. the waitress finally figure out and apology to my brother-in-law at very end of our meal. So, we only left 10% of the tip and a note to the waitress regarding her poor performance that night. Because I loved this place so much, my husband and I decided to let it go. We though just one bad experience in 6 years. About four month ago, I went there with my family. When the food was severed, I got my kids ready to eat. In the half way of cutting the Chicken Tatsuta-Age, which is fried marinated chicken, I noticed that 3 of the fried chicken was under cooked. I can still see the chick was half raw. I immediate called in our waitress and told her the problem. She said she was sorry and offered to refried the 3 piece of the chick. Yes, refried, not replace the whole dish or took the order off. I was very made at the why they handle the situation and told my husband I will never go back again. Last night, i went back again, Yes, I admit, I really miss their tonkotsu ramen. I cannot find another place in Miami can replace the test.So, I decided to give it another try. I ordered the tonkotus ramen i been thinking for four months. The second I put the noodle in my mouth, I knew the noodle was totally under cook. Then, I searched the whole bowl of noodles. I found half of my noodle was all rubbery, stuck together-uncooked. I talked to the waiter again (WHY!!!!!), I told him it was not acceptable. He say he was sorry. That was about it. He did not do a thing to make it right. Not offer the order from the bill, not offer to give me a new dish. It was raining very heavy last night (9/5/2015), I have two kids under 5 need to go to bed before 8:00pm. So, I didnt have a chance to talk with the manager. On the way home, I told my husband, I am very sad but I think I have to let this spot go and should not come back anymore. Regardless, how much I love their food, I really dont want to pay for something with the full price when I only receive the half of the price quality of food. Not even to mention about the service. Or maybe, that just the way they train their waiter/waitress, when customers complain just say your are sorry and do nothing!!

YA

Yanet Rivera

The food is amazing (except the ramen, it tastes too much like alkaline). But I would never go to the restaurant and sit down to eat, I only order for take out, because service is terrible and they have ridiculous rules. The waitresses are good but the waiters are terrible they have a very very bad atitude and they get orders wrong all the time. Also your entire party needs to be present in order to be seated even if the restaurant is only 50% full. Comment to Owners response: I suppose you wouldnt know by my name but Im half Japanese and I lived in Okinawa until I was 15. I had just given you a compliment that your food was amazing, so amazing that I would overlook the quality of service and continue to support you. Instead of thanking me for my support and taking my comment to improve your business, you basically called me a masochist for continuing to support you despite being treated poorly. You also told me that you had no intention of improving your customer service quality any time soon. I understand that every restaurant has its own policy, I also understand that you bend your iron clad policy whenever it suits you, I witnessed it with 3 of my friends last Friday. When we arrived, 1 person of our party of 4 was not present, we had to wait 25 minutes before you would give us a table. Right after we sat down, we noticed that the table in front of us had the capacity of seating 8 however only 2 people were present. Soon more people arrived at that table in pairs. I felt that I was treated unfairly because 3 of us (75% of our party) had to wait for the 1 person (25% of our party) for 25 minutes before we were given our table. But somehow a table of 8 was given half an hour before the entirety of that party was present. Upon further inquiry I found out that the people who were given their tables early was related to the owner. I suppose your iron clad policy isnt so iron clad after all. I am very happy that you have been in business for 15 years and I surely hope that you dont show up on one of those restaurant/bar rescue shows one day. Guess what? Every business featured on those shows was once upon a time successful until the owners started to neglect their customers. I hope you understand my downgrade in rating and that I wont be returning to your restaurant even if youre the only authentic Japanese place in town. By the way, youre not.